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ADT Security Services Inc - Edison

Founded 1874 • Angie's List since January 2006

Not Rated| 41 Reviews

Description

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and servicesfrom interactive home and business solutions to home health servicesmeet a range of customer needs for today's active and increasingly mobile lifestyles. Additional DBAs - ADT Security Services, LLC, Devcon Security Services Corp., ADT, LLC....

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Verified Reviews

A few reviews for this pro…

C

RATED

06/16/2016

I called to complain that the alarm time was off by about an hour.  In the past, the system was off typically by 20-30 minutes when it would happen.  I have read online that their systems and many others can be hacked.  Their only explanation was that there must have been a power failure.  Well, it was a nice sunny day and neither my microwave nor my oven clock were off.  I don't trust the system....

DESCRIPTION OF WORK
The alarm time was off.  I was gone far from home that day it last occurred and when i got home I noticed that the time on the panel was off by about an hour.  This is disturbing.  

CATEGORY home security systems

F

RATED

10/12/2015

ATTN: ADT ALAN D. FERBER, PRESIDENT RESIDENTIAL BUSINESS UNIT ADT LLC,  BOCA RATON, FL DEAR MR FERBER, IVE BEEN AN ADT CUSTOMER FOR OVER 7 YEARS. I MOVED INTO ANOTHER HOME AT THE END OF LAST MONTH AND CALLED ADT TO CONTINUE MY SERVICES, THEY AGREED TO INSTALL NEW EQUIPMENT AT MY NEW LOCATION AND ALSO AGREED TO KEEP THE PRICE THE SAME AS I HAD BEEN PAYING. MY PRICE OVER THE PAST YEARS WAS $80.25 FO...

DESCRIPTION OF WORK
INSTALL SECURITY SYSTEM AND MONITOR FOR THREE YEARS

CATEGORY home security systems

C

RATED

08/26/2014

When you call them you have to listen to a lot of options and this and that.  The service wasn’t good enough.  They are not offering any viable options.

DESCRIPTION OF WORK
Monthly security

CATEGORY home security systems

D

RATED

06/19/2014

I have been with them for over a year, having switched from Guardian.  ADT takes your money, gives you equipment that does work well, but I could be dead on the floor for three days before they'd notice.  I have set off the alarm on a number of occasions and NEVER had a phone call from them about it.  It's been over a year, and not once have they called me.  Guardian would call me within about ten...

DESCRIPTION OF WORK
It was pretty much a bait and switch.  Look, you can have all this free, BUT you really need all this other equipment to be safe.  It was supposed to be wireless, but they had to drill a hole in the wall to put the touch pad.  The salesman was punctual and did a good job although I suspect his phone calls "to get me a better deal" were a ruse.

CATEGORY home security systems

SERVICE PROVIDER RESPONSE

Hello. Upon review of the customer’s account, the customer was entering in her keypad code which signified there was an authorized individual accessing the alarm system. This resulted in ADT not contacting the customer for the alarm event. The customer has been advised that per ADT’s policy, if the disarm code is entered, it stops the notification process. Per her request, there were special instr...
F

RATED

01/28/2014

The system works fine, but their customer service is abominable.  We had a robbery in which my purse and keys were stolen, including the key fob that disarms the alarm.  I could not get them to schedule us until five days after the robbery.  Then they called because their agent got sick, and insisted that they bump me for the next few weeks.  I tried to tell them this was an emergency, that our ho...

DESCRIPTION OF WORK
They are supposed to secure the home with a state of the art system.  

CATEGORY home security systems

Services Offered

Alarms, home security, automation, health, gold standard & custom solutions.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
American Express, Check, Discover, MasterCard, Visa, PayPal
Senior Discount
10/20%
Emergency Service
No
Warranties
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