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Accounting reviews in Edison

  • D
    VXL Services Inc
    It was generally a very poor experience. In January, I approached them in person to give them an overview of my tax situation and understand whether they could file on my behalf. After giving me an estimate of $250 per return and making me complete a lengthy questionnaire re-stating everything I had discussed in person with them, they became rather unresponsive. When I indicated that I would need to file an extension because one tax form would arrive late, they provided no guidance on whether I should file an extension or amend the return. As a result, I had to pay a steep penalty for both the federal and state returns. After filing my extensions, they went radio silent and never followed up on asking if my tax form had arrived to complete my returns. I had to chase them down over multiple e-mails at which time they indicated I could only come in person rather than complete things by e-mail or mail. They never checked the tax forms I'd sent them against the questionnaire, so when I realized one W-2 was not reflected in the return I had to go back and have them re-do the entire set of forms. There were several more errors throughout the entire form which made me question why I was having them file when I could have done the same work myself. Moreover, they did not attach any of the schedules so I had no way of checking their work until I requested it. I have no idea if they made it up after the fact or had done it properly the first time. It took them days to reply to e-mails (some of which I had to send multiple times before getting a response), they never called when they said they would and in general, I had to do all the work over to have any confidence that it was done correctly. Even worse, after they submitted the returns in draft form, they repeatedly ask for payment rather than ensuring that everything was correct. I'd stay away from this service!
    - Kyeung L.
  • C
    Joseph S Gerbino CPA

    Went back to Joe this year after he did a great job on our taxes last year. However, having moved out of state, this year's communication was primarily through email. I'm not sure if he realizes this, but he comes off as being really unfriendly in emails.

    PRICE - we were originally quoted $275-300 but ended up being charged $335. I was not happy being surprised with this surcharge and would've appreciated a heads-up beforehand, instead of just being demanded to pay $60 additional at the end after the work was completed. If I knew that it would be $335 then I'm not sure I would've gone with Joe.

    QUALITY - Joe's advice from last year to withhold more earnings during the year was on point.

    RESPONSIVENESS - as mentioned before, Joe was responsive but his emails were very cold.

    PUNCTUALITY - filed taxes on time

    PROFESSIONALISM - I don't need a tax accountant that is overly friendly but some improvement to customer service skills would be nice.

    The other item that I was not too happy about was, last yr we were provided a CD with a soft copy of our taxes. We were initially mailed a hard copy but I already have too much paper around so I requested a CD. Joe said he was no longer doing this and instead ended up emailing a pdf. For the price we were charged, I would've liked a CD copy.  

    - Sarah F.
  • A
    Joseph S Gerbino CPA
    I usually do my own taxes using Turbotax. We decided to use Help this year because of income from a consulting project and income from 3 different states. We chose Joe based on the positive reviews on Angie's list. Everything went smoothly - from start to finish. Joe explained the process and asked us to email all the documents so that he could rough out the returns before we met him. He gave a weekend appt. which was very convenient for a working couple like us. When we met Joe, he walked us through the return. He advised my wife to make a tax saving contribution to SEP iRA. joe made the whole process was very easy and he is also great to work with.
    - Gurumurthy P.
  • A
    Joseph S Gerbino CPA
    At the appointment Mr. Gerbino was friendly, helpful and efficient. He did my federal return while I was there. Approximately one week later I received a copy of my filed returns. I will definitely use him again and I have recommended him to my family.
    - Amy S.
  • A
    Loeb & Haas Tax Preparation & Accounting Services
    Working with Robert Haas was a great experience. He was professional, knowledgeable and easy to work with. He took about a week to complete my taxes and did everything electronically which made it very easy. I was very pleased with the service and will return next year.
    - LAUREN L.
  • A
    Loeb & Haas Tax Preparation & Accounting Services
    It went fairly well. First, I contacted the company to schedule a preparation date. This particular experience was somewhat new to me, because for the last 3 years I prepared my own taxes, and prior to that I used one of the large tax preparation services. The operation is quite efficient. They emailed me a tax organizer, that further assisted me in putting together my documents prior to even meeting the accountant. I'm generally a fairly organized person, but this company really assists a client in "fine tuning" their record keeping. My tax preparation cost more, because I also have a part-time independent contracting business, in addition to a regular job.
    - Patricia J.
  • B
    Joseph S Gerbino CPA

    Joe did the good job, maybe it's was busy time of the year it took him to finish a lit bit longer than he anticipated. I am satisfied with his job


    - Ranjit B.
  • A
    Mosteller Ischinger & Owens
    I have been going to see him since 2008.   He does a lot of very good work for us.
    - Myla G.
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Accountants in Edison

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