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Cleaning reviews in East Rutherford

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  • When scheduling this carpet cleaning, I did express, the carpet is very dirty. But we needed it cleaned because we have tenants moving in, and one of them is allergic to cats, so we need the carpet really clean since there was a cat living there before. I also expressed, we needed to make sure the baseboard heaters are thoroughly cleaned since cat hair gets under them. The office assured me they clean under the baseboard heaters.  I told the office the house would be mostly empty, but we did have a few pieces of furniture left, which we moved all to one side of the room, and asked the worker to let us know if and when he needed us to move it for him. He moved the furniture himself, which was fine with us. I also explained that we knew the carpets were really dirty, but we really needed them cleaned for our new tenants. If they had suggested this job would be extra money due to the extra dirt, I would've paid more. But he seemed fine with it. I was also told they do not charge extra for stains, and will work on them as needed. I did not expect them to get all the stains out, but there were some that could have used some TLC.

    The next day after the carpets were cleaned and dried, I went in to check. Debris all over them. It appeared he did not vacuum at all. The stuff on the floors were pushed all over, and there was tons of loose stuff under the baseboard heaters. The crease in each step had cat hair lodged in, and the entire perimeter around each room along the walls still looked filthy as if he only worked on the center of the room. It didn't  look like anyone cleaned the carpets at all. The stains were all there, and it was obvious there was no effort at all to even lighten any of them. My new tenant was very unhappy, and I was forced to go over the entire house with my vacuum.  

    I called the company to complain. At first she tried to use the furniture as an excuse, but I don't see how some furniture could have been in the way of doing a decent job. She even said he took pics and sent them to her. I'm happy he had time for that, because we sure didn't have time to take pics of the mess he left, we had to clean it ASAP in order for our tenants to move in the next day. They offered to send someone back over to clean again, but he couldn't get there for a few day's.  It didn't help much since by the time they could come back, my tenants would be all moved in.

    This place failed us big time. The whole reason we had a professional company come in for the carpets was because we really needed a good job done, but it seemed like the guy was in a rush, and was completely careless leaving the carpets looking like he never came at all.

    - Victor M.
  • They g ave a quote on the phone and charged what they quoted.   They gave a thrity minute time window and were on time. I was able to schedule for the next day after my call.  Did a good job cleaning with everything spick and span.  I like that they bring everything they need.  Only had to supply paper towels.  Would use again
    - Nancy M.
  • I bought an $89 big deal for this service. They wanted to charge me more if she went over. I asked her not to go over and she did not even stay for the four hours. It was the worst service I have ever received in my entire life. She was rude from the beginning. She did not want to do her job. I thought, why put a deal on Angie"s List if you don't want to work for the price you are quoting?    

    - danielle g.
  • Not good. When I called for them to come over for an interview, an hour before they called to cancel. After we set up the next interview they said they were going to be late. When they finally did come she looked at the house and I had to wait until I finally called her, then they said the house was too far. In addition I had asked them in an interview if they could email/fax me their references and I never received them.
    - debra l.
  • Nothing they turned down the opportunity to clean a apartment we had in which the tenants moved out. They left the place pretty bad and dirty but it could be cleaned after a good workout.  The tenants smoked so everything was yellow and the walls too, but we are planning on painting and putting new carpet and appliances in.  For some crazy reason Kim thought we wanted her to clean the walls? She thought we weren't painting.  She turned down the cleaning job!  I called back to say how can you turn down a pretty big job.
    - Cynthia D.
  • Very good experience with this provider.  The tech arrived promptly just before the scheduled time, and was able to identify source of dryer blockage quickly, even after being supplied incorrect information about venting system.  Was done in less than 30 minutes, and dryer now works good as new!  I definitely recommend this provider's services.
    - Ongeri O.
  • I purchased a "deal" at reduced pricing. They did an awesome job once they arrived, however, they did not bring their own stuff, including paper towels, etc.   Making the appt. was very trying.  At 10 pm the night before they were to come, she called to change the appt.   The appt. was changed or canceled on her part at least 6 times.
    - Nancy M.
  • My whole experience with Kim and her services was phenomenal from start to finish.  I called for an estimate and received an immediate answer, no "phone tag", as is typical. Then, after booking them, I requested an earlier time, and even though they were not even close by, they zoomed to me as soon as they were finished with another job.  The crew was extremely friendly without being "talky", and Kim was just perfect - warm, accommodating, and in charge.  They all spent a good deal of time and energy here, even though it was a flat rate.  It was a thorough, meticulous job, EVERYTHING was sparkling when they were through.  In fact, Kim asked me to look around and see if there were any missed spots.  Well, I tried - I mean, really tried - to find some dust or dirt somewhere, but could not find ANY!  I can't wait to bring them back, I wish every experience with a company was this good.
    - Anne T.
  • My mother lives downstairs from me and I hired Debbie's Cleaning Service to help clean up where my mother lives. Their cleaning is good, they did a good job. The only problem was that if we needed them or if my mother needed to ask them a question it was hard to get a hold of them. They were pretty much on time but they did come a couple hours late a few times. The price was really not unreasonable.
    - Doreen B.
  • Very nice. She was very professional and thorough. Did a great job. I would highly recommend this company.
    - Andrea M.
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