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Large Appliances reviews in Clifton

  • D
    Geek Squad - Best Buy
    I purchased a full set of kitchen appliances - refrigerator, microwave, dishwasher, and stove.  They were supposed to deliver the appliances and take away the old ones.  While two of the guys were installing the stove and dishwasher in my kitchen I noticed the third was taking the fridge out of the box in my driveway.  I went out to check it for scratches and to get out of the way of the first two.  After everything was in place one of them gave me some information on the refrigerator operation.   I walked them out and watched them drive off.   When I walked back in I saw they did   not take away the old microwave - it was sitting on my table.  this is where things started to go  down hill.  I called the store because that was the only number I had.  the store told me to call the warehouse because they do scheduling.  When I called the warehouse I was on hold for over 10 minutes.  Every few minutes the phone system would invite me to leave a voicemail instead of waiting on hold.  I pressed 1 for voice mail and it told me the mailbox was full and hung up on me. 
    the next day I tried again and after 5 minutes on hold I got through to the warehouse.  That person informed me to call the company that made the delivery - "XPO Last Mile".  I politely insisted that I purchased from Best Buy and should not be dealing with their  vendors.  that did no good.  so I called XPO company and they explained the order was wrong - the sales man put in to deliver 4 items but only put in to remove 3.  I was told to call the store and get a salesperson to fix the order. 
    Called the store and explained the problem for the umpteenth time.  A very polite woman told me to call the warehouse because they do the scheduling.  I told her about my ordeal.  She spoke to her supervisor and an appliance salesman called the warehouse for me and set a date for them to come back. 
    Also, the guys that did the install did not clean up well. 
    I got some good prices on the kitchen appliances but I never want to deal with their install team again!
    - Joseph M.
  • A
    Sears Home Services
    I got a decent refrigerator from Sears. The nice thing about them is that they have lots of makes and models. I don't use their warranty things though. I handle repairs on my own because I have found a better deal elsewhere. The sales guys there are good though and I like what I got, so I'm happy.
    - BARBARA F.
  • B
    They were really good with delivery. We had to wait a long time for the sales person.
    - Kimberlee D.
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Kitchen Appliance Sellers in Clifton

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