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Cable Tv reviews in Cherry Hill

  • F
    TV
    A huge difference with my previous provider beating Comcast/Xfinity in many ways.  With my previous provider I had a nice, brand new Motorola box with the time in front.  The Comcast Cisco box is not readable from a distance, and there is no time in front.  Within 5 months, I needed technical support when the Comcast box stopped allowing me to view live TV or record/view anything on the DVR.  Unlike Comcast's on-line claim that their HD DVR box holds 300 hours of standard definition, this box only holds 100 hours (and only ~ 20 of HD recordings) and has 2 tuners (so don't believe the Xfinity commercials if you live in southern NJ).  My previous provider's remote had the DVR controls in the middle so you could comfortably rest your arm on the sofa and fast forward, etc.  The Comcast remote is very uncomfortable with the DVR controls on the top so your wrist is leaning over the remote.  I preferred the DVR screens much better with my previous provider.  All the recorded programs were listed on the left by name of program - if you recorded a series, they were listed under the program name, not 15 times, as opposed to Comcast, where you have to keep scrolling to find each episode.  Also, if you start watching something and stop, it was highlighted with my previous providers. With Comcast, you don't know as everything looks the same.  With my former provider, there was a "recent delete" folder so if you accidentally delete something, you can retrieve it.  Also, a message asks you "are you sure you want to delete."  Comcast has none of this - if you accidentally delete a program, you're out of luck.  
    Channels - while I had more channels when I started with my previous provider, when I switched to a lower priced package, I did lose some channels that I used to watch.  I did get some of these back with Comcast (Biography, BBC America).  However, I have HBO, Starz, and SHO and there are fewer channels with Comcast than my previous provider's movie package.  With them, I had 8 Showtime channels and each had the West version.  With Comcast, there is no SHO West, Starz West, or Encore West, and I lost 3 SHO channels: Women, Next, and Family.  HBO is the same except for only 1 West channel.  My previous provider had West channels for all the HBO's (and other premium stations), which is convenient when you want to record more than 2 things at once.  You can record the later scheduled West version.
    Program Guide - I like my previous provider better - it says "new" right where the series is listed, so you can easily scroll through the guide and record just the new episodes you want, skipping repeats.  With Comcast, the "new" is listed only after you click on the program name and is part of the "information" at the top.  Everything with Comcast TV seems to involve more steps.  Same with on-demand.  In addition, when you scroll up or down through Comcast channel guide, it is extremely annoying to click on an on-demand or other advertisement after every 5th channel.  We pay enough for their services not to have to scroll through ads on the channel guide.
    Quality - The biggest difference with TV is picture and voice quality.  With Comcast, the sound goes out for a few seconds at least twice per hour.  Often the voice is not in sync with the person opening their mouth.  This always happens if you fast forward the DVR.  The screen often has pixels, especially with on-demand.  They must frequently have service outages because DVR recordings are often stopped in the middle, and then started again 5 minutes later or more causing you to miss some of the program.  And frequently, you try to watch something on either live TV or the DVR and get an error message.  I am constantly having to re-boot their box and/or call tech. support if that doesn't work.  To say this is very frustrating is a major understatement.
    I nternet
    While it's a toss up, my previous provider wins here for speed and also for their Yahoo option e-mail.  I liked the fact that they had disposable e-mail addresses so you could easily use one for awhile and if you started to get a lot of spam, you could change it.  I never gave out my actual address but used various disposable ones.  Also, you could change the colors, etc. of both your webmail and browser home page with them.  You can't with Comcast.  The only plus with Comcast is that voicemail is listed on line - you can listen or get a text print-out of it.  (However, the text print out misses a lot of information and often doesn't make any sense). Also, there is a listing of missed calls, received calls, etc. from you home phone, which I really like, especially since CID on my phone has been out for weeks at a time.  However, scrolling through preferences is extremely slow with Comcast, taking 1 to 4 minutes for pages to load.  My previous provider was instantaneous (I had the same 15/5 plan with each).  In addition, apparently Comcast's DVR Manager is not available in Cherry Hill yet.
    I am not a big internet user, but lately have noticed that every time (2-3 times per week) I want to use my laptop, the Wi-Fi signal is out.  My network does not appear, and so I have to reboot the modem, which takes a good 5 minutes and cuts the phone service out while it's rebooting.  In addition, several times when I've tried to get e-mail in the evening, rather than morning, I can't. Nothing downloads, and this is from the main Ethernet connected computer.  The next morning I notice that I did indeed have e-mail.  So, my guess is if you are the type of person who uses the internet frequently, you will have reasons to dislike Comcast internet service as well.
    As an update, after months of calling about my problematic phone service, a technician came out and told me that my original SMS modem often stops working after awhile.  He replaced it and both the phone and Wifi connection have improved, so far.
    Price
    Because I had a salesperson, I was offered a much better rate than is advertised on line; my contract has a higher price for this 2nd year, but it was specified in the contract, so I thought I was protected.  However, they claim they can raise rates even though you have a contracted price.  So it looks like even though you might be quoted a lower price initially, since they can change your rate at any point, it's not really such a great deal after all.  As previously mentioned, Comcast charged an activation fee that was supposed to be free.  It took them several months to get this resolved.  The good thing about billing disputes with my previous provider, they credited you on the day you called and re-calculated the taxes and told you what to pay.  I waited months for Comcast to credit me the $29.95 activation fee specified in my contract as "no charge."  From what I have read on-line, Comcast can take months to issue a credit they owe you, which is totally unacceptable.
    My previous provider gives you the modem for free and charges for the DVR; Comcast charges a $7.00 per month rental fee for the modem.  If I were going to remain with them, I would purchase my own modem, especially given the constant re-booting that I have to do with their modem in order to maintain services.  Comcast gave me the DVR for free the 1 year, and is charging me $8.00 (rather than the $7.00 specified in my contract) for this 2nd year.
    Summary
    I have had Comcast service for 1 year now.  Unfortunately, even though I'm maybe saving money during this 2 year contract, if I knew what I know now, I would have stayed with my previous provider with their fiber-optic technology and trouble-free service/product.  I am not happy with Comcast customer service or their products, especially TV, DVR, and very problematic phone service.  I plan to return to my previous provider when my contract is up, and I will never switch back to Comcast again. Their service/product is not worth the aggravation and numerous phone calls to customer service/technical support.  Even one of their technicians who came to my house told me that my region (Cherry Hill and southern NJ from Woodbury to Maple Shade) has very old equipment desperately in need of upgrade, and they have firm ware and other problems requiring numerous service calls to customers.
    I would say that the only thing "awesome" about Xfinity is their salesperson.  If it was not for him, I would have cancelled within the first 30 days of service.  If you don't mind your telephone service constantly going out; missing important phone calls; sometimes not being able to be heard on the phone; slow internet; intermittent Wi-Fi signals; error messages when you try to watch your DVR or live TV; on-demand with video pixels; voice not in sync with video on the TV; sound on your TV going out at least twice per hour; as well as having to make several calls per month to Comcast customer service/technical support, then choose Xfinity.  If you want trouble-free service/product, the choice is clear: choose Comcast/Xfinity's competition.
    - Vickie S.
  • F
    We have been very unhappy with Comcast.  The cost is very high and the bills are never what they are supposed to be.  We had to choose a bundle package to get all of the services that we wanted.  We were quoted one price but the monthly charges were always more.  I have called and asked to have these extra charges credited to us and have been told that they would be but have never seen the credits.  They are a monopoly in our area and they seem not to be worried about their customers.  When we call customer service, the calls are always answered by a out of the country call center.
    - David P.
  • C
    unknown
    - Susan R.
  • B
    unknown
    - Pat N.
  • C
    It took 12 hours to install their service. They put the wire from my door into the apartment and it took 12 hours. It was a horrible marathon. They don't offer Howard Stern On Demand.
    - Iris S.
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Cable Companies in Cherry Hill

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