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The Anatomy of your Chimney

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Chimney Sweeping reviews in Butler

  • B
    Top Hat & Tails Corp Professional Chimney Services
    Very punctual, timely and extremely personable. Did a thorough job of the inspection. But his estimates of the cost to repair were way higher than we got elsewhere. In retrospect, for inspections, one should hire a firm that ONLY does inspections. Too much probability for conflict of interest, if the firm does both inspections and repairs.
    - Ashwani V.
  • A
    Flue Tech Inc
    .The technicians were very prompt - they came sooner than expected, but that was great.  The technicians worked quickly but efficiently. When work was completed, everything was neat and clean, and they even gave suggestions on how to keep outside vent clear of lint debris.  Overall, a superb job.  I most highly recommend Flue Tech Inc. for their A + service.  I would definitely use them again - very happy with their work!
    - John N.
  • A
    Flue Tech Inc
    They were polite, informative and professional. He even went onto my roof and took a video so I could see what was going on with surface structure of my chimney. Thank you to Angie's list and to Flute Tech Inc.
    - Debbie L.
  • D
    Top Hat & Tails Corp Professional Chimney Services
    This service started of good. Showed up on time and did a thorough inspection of chimney and heating system. Took pictures via camera in the chimney the detailed problems inside.? Where this service failed is that its been 7 weeks and I have not received a report that I can use to start repairs. I have emailed and called frequently and there has been no response. ?To make matters worse, he hit on my wife and asked for donuts that were sitting on the counter.? I would never recommend or utilize this service again. ?It was a wasted $119.00.
    - Christopher W.
  • F
    Interstate Ventilation
    Our experience with this company was extremely disappointing.  We responded to a phone solicitation offering to clean our chimney  for $175.00, a special 'senior' price.  Three technicians arrived promptly at 1:00 PM.  They went onto the roof to inspect the chimney and reported the $175.00 offer was not applicable since the chimney was heavily coated with creosote and would require a different, far more elaborate technique to clean.  They said the new technique included multiple acid scrubs utilizing a chain drill bit. and would take the remainder of the day and into the following day.  The cost of the alternate technique was $1925.00.  The lead technician also advised against using the fireplace until the chimney was cleaned due to the 'dangerous' condition of the chimney.  It had been a number of years since the chimney had been cleaned so we were not surprised that extra time and effort were required although we felt $1925.00 was quite high.  Despite our misgivings we authorized the technicians to proceed.
    Much to our surprise the work was completed within an hour.  Having arrived at 1:00 PM and departed by 3:00 PM a total of two hours time and effort was involved.  When this was pointed out to the lead technician along with our expectation the price would be significantly less than $1925.00 he replied the price was always $1925.00 regardless of how long the work actually took.  Since we had authorized the work we reluctantly paid $2225.00 (the extra $300.00 was for repairs to the chimney cement).  Had we been told the job COULD take between 1 hour and 1.5 days at a fixed cost of $1925.00 we would never have authorized the work to proceed.
    The following morning we called the company's office to express our displeasure and to request a significant refund to a more reasonable price.  We were told the technique used was always done at a fixed price of $1925.00 regardless of how long it took.  Although we feel this is a very 'unusual' pricing policy the company has a right to use it as long as the customer is made aware of it.  We were not.  The technician said the work WOULD take 1.5 days.  At best this is a questionable business practice.  After some discussion we received a refund of $225.00 (10% of total price), an amount we regard as totally inadequate.  We most certainly will never use Interstate Ventilation again nor will we recommend it to anyone.
    - Thomas B.
  • A
    Flue Tech Inc
    they were running behind, but their office kept me apprised as to timing, which I appreciated.  we had never had our chimneys

    swept before and I didn't know what to expect relating to debris.  they assured me immediately that everything would be

    vacuumed  and swept.  they went to roof to inspect as well.  we have 2 chimneys back to back.  was prepared to pay for

    second chimney sweeping, but was told that it had never been used and that I would not be charged. 

    emailed recommendations for issues found during inspection.  we will definitely use them again, and highly recommend.

    truly professional and honest.
    - bonnie h.
  • A
    Flue Tech Inc
    The young men were very professional and knew what they were doing.  They gave good information and didn't try to sell us additional things we didn't need.  My husband was so impressed he planning on buying a fireplace insert from them and having them install it.  I would recommend this business.
    - Virginia R.
  • F
    Johnston air undersized the unit for the square footage of our home for the heating and cooling unit. We had up to a 12 degree difference between the upstairs and downstairs of our home. We barely have heat in some of the rooms. They did not return phone calls and didn't pick up our calls probably using their caller id. When I called from other friends' phones, they picked up everytime. We are currently trying to get estimates in how to fix the problem and other Hvac companies agree that the job was not done properly. They are very unprofessional and very unreliable. Do not hire this company.
    - DONNA M.
  • B
    American Chimney Service
    It went well. I can't utilize the full service because I had just moved in so there was some challenges and I was up on the second floor but overall, it went okay. They were very nice and friendly. They offered to help out even though I don't have the facility necessary for them to do what they needed to do.
    - Ruben M.
  • F
    National Chimney Cleaners & Repairs, Inc
    National Chimney & Masonry of Miller Place, NY was contracted to clean the chimney of my primary residence in Kinnelon, NJ. While cleaning the chimney, the employee informed us that the chimney flue was deteriorated and posed a dangerous situation, and recommended that we have a stainless steel liner installed. He told us that he had the necessary equipment on the truck and could do the installation that day, for which National Chimney charged us $1,150 for. Later that evening I inspected the job and found that the installer did not completely seal the smoke pipe leading from the furnace and hot water heater to the chimney. When I called and spoke with a National Chimney representative, they agreed to come back and fix the problem a few days later. I took time off from work to meet the installer who did not show up for the scheduled appointment. I repeatedly called the office and left messages on the company?s answering machine which were not returned. I finally got a representative on the phone who told me that they ?stopped by? my home on five occasions without calling, but found nobody home - not possible since someone was home with a baby during that period. The representative rescheduled my appointment for later in the week, and once again I took time from work and waited for the installer who did not show up. After two weeks of phone calls and ignored messages, my family and I returned home on Thanksgiving evening to find our basement filled with smoke and soot. I placed a late night emergency call to a local oil company, who came and discovered that when National Chimney & Masonry installed the new smoke pipe, they incorrectly sealed the pipe with an excessive amount of cement, which fell into the chimney opening and completely sealed it off. They also noted that the size of the new insert seemed to be too small for the chimney and recommended that I call in another chimney service to inspect the work. I scheduled a local chimney service, to come to my house on December 1 to inspect the job. Their findings were as follows: ? A 5 inch insert was placed into a 7 inch chimney opening which was not only against code, but was not large enough to support the existing oil burning furnace and gas hot water heater. This caused a backup of smoke and soot which clogged the furnace and the insert. ? The installer ran the hot water heater smoke pipe directly into the wall, instead of using the proper ?T? connection outside of the wall, which is against code. ? When the hot water heater was installed in the wall, the installer cut into the stainless steel insert, instead of using a ?T? connection, invalidating the lifetime warranty on the insert. ? Two new chimney caps were installed, one of which was the incorrect size for the chimney opening. ? Inspection of the top of the chimney showed that furnace cement was used to seal the new insert in place. Cardboard was packed around the insert pipe to keep it in place while the cement dried, which is not only against code, but caused an extremely dangerous fire hazard in the chimney. ? Inspection of the top eight feet of the chimney showed only normal wear and tear, a condition in which an insert is not recommended by a reputable chimney cleaning company. I was forced to have the local company rip out the liner and reinstall one correctly. I took National Chimney to small claims court. The judge ruled that it was a clear case of fraud and I was awarded triple my judgement. I have not been able to collect. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES
    - tom h.
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Chimney Sweeps in Butler

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