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Large Appliances reviews in Butler

  • F
    Wow where to begin. Needed all new appliances for a kitchen remodel. Went to a few places and then back to Renos where we met salesperson Ari who was very accommodating. We got a range and a dishwasher for about 4,500 on a range and then went back to get the range hood. Salesperson Ari told us about the great deals he had on floor models and steered us in that direction. We picked a floor model, saved a bunch of money and then spent the next three months trying to get all the pieces. 
    I dont have the energy to detail the problems but our installer came 3 times to install the hood and each time found another problem (wrong pieces, missing pieces, parts that looked right but didn't fit). Each time I called I got the apology and the assurance that this would be the last time. Then we would take the next step and find another issue. Suddenly Ari not so accommodating and impossible to reach by phone or email. 
    Never in my life have I had such a terrible customer experience, after the 4th screw up they offered to come and install it for me - by that time I was ready to run it over in their parking lot so returned the whole thing. 
    Bought another hood from a reputable company and had it installed in no time. Would NEVER buy anything from Renos again - before you buy google their name and you will see a lot of bad customer experiences (wish I did that - Angies didnt have enough on them at the time).
    Price was good but cost me WAY more in the end, both paying my installer for wasted time and the fact that the entire kitchen completion (permits, etc) was delayed based on their complete incompetence. At one point they sold me a wall vent and told me it was a roof vent.
    If you are looking for cheap, right place to go - as long as your customer service expectations are very low and you have lots of time to waste. AVOID
    - tom h.
  • A
    see above
    - Ralph A.
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Kitchen Appliance Sellers in Butler

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