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  • car was over a week late at a much higher rate that quoted...very misleading and the broker did not do his job well, yet got almost as much as the driver who was satisfactory when I finally got my car.
    - Pamela C.
  • My 2008 Caravan has been dropping RPMs and stalling unless I put it into Neutral when coming to a stop, it also shudders ? almost like driving over rumble strips ? both of these occurrences happen often, normally after the car is pretty well warmed up.  I do have the lifetime power train warranty, and my fiancé recommended that I take my Van into the dealer to take a look at the transmission.  Below is the sequence of events that have transpired since I dropped my vehicle off at the dealership on Thursday, 19 November 2015 and picked it up on Thursday, 3 December 2015. I chose to go to Wyatt Arp for multiple reasons.  My fiancé is a master technician.  He has proudly worked for Dodge, Chrysler, and Jeep for well over 20 years, and is by far the best in the business, he is not only competent but he is thorough and honest!  He has written TSBs for Dodge, he has been a subject matter expert in a Federal court case for Dodge.  He worked briefly at the dealership in Sequin twice, before going back to working for the Department of Defense ? US Air Force.  He felt that since he knew the techs at the dealership and shop supervisor Mike Brendall ? they would be honest and helpful.  He told Mr. Brendall that he wanted them to take a look at the transmission. I arrived at the dealership approximately 0930 on Thursday, 19 Nov and entered the service writer area and spoke with Ms. Deborah Crawford.  Ms Crawford asked me what the issue was, what the car was doing.  I explained to her that the car was dropping RPMs and stalling upon coming to a stop and that it was shuddering while driving at higher speeds (over 15 mph) that the occurrences were infrequent and that I had not established any type of pattern.  I also explained to her that Mauro (my fiancé) was more than certain that it was the transmission ? torque converter, most likely.  She snapped back at me and said that?s not the transmission, it sounds more like a misfire.  She asked me for the keys to the vehicle and for a phone number where she could reach me, and I left the building, with my son who is also a seasoned, experienced technician.My intention was merely for them to diagnose the issues I presented to them, I was not experiencing any other issues with the Van.  There was no check engine light on there were no codes for any issues.  The most recent fix was a motor mount that needed to be changed due to the transmission slamming, which was further evidence that something is wrong with the transmission.  My fiancé takes great care of my Van and with 150,000 miles it is in very good shape except for the issues I presented to Ms. Crawford. Later that evening ?Larry? who is a technician at the shop called my fiancé and told him that when he got the car and had a change to check it out he would give us a call back.  We never heard back from Larry.  Instead we spend days calling and calling and calling and leaving voice mails for Mr. Brendall with no reply.  Finally Ms. Crawford contact my fiancé and told him that the car had codes for misfiring, PO305, PO303, PO301, that the rocker arms needed to be replaced, that the engine was missing,  and that the front center motor mount had been installed backwards.  She also told him that she would have to speak to my ex-husband to get approval to do any work on the van. There were NO CODES on the Van!! The Rocker Arms had just been replaced about a year ago at that dealership by my fiancé and they were fine.  The front center motor mount cannot be installed backwards, it has a tab on it and it was installed perfectly fine.  The van was not missing nor misfiring.  This is just a young inexperienced technician trying to create hours, and the effects of an incompetent service writer that thinks it?s her job to incorrectly diagnose vehicles and tell the technicians what they should and should not do.At this point the Van had not even been test driven by anyone and my original concerns were not even addressed.  Mr. Brendall called my fiancé and told him that he would have the tech put the car back together and that he would test drive it ? that was Wed, 2 Dec ?13 days after we dropped it off, and he told him the car would be ready for pick up on Thursday, 3 Dec ? and again, not one mention about the original reason that I brought the vehicle into them. At this point I just wanted by Van back because it was obvious that this dealership was not doing anything.  I called in the morning on 3 Dec, was transferred to Ms. Crawfords? voicemail, and left a message at 0730.  At 0930 when I still hadn?t received a call back, I phone again ? this time getting Ms. Crawford on the phone who told me that the car is still vibrating very badly and that I have a bill for the motor mount.  I explained to Ms. Crawford that the car was not vibrating when I brought it in, and that no one had authorized them to do any work on the car ? they were only to test drive it and diagnose the issue that I had presented to them, she then put the call on hold and then Mr. Brendall picked up the phone. I explained to him my concerns, and that what he was telling me was completely contradictory to what Ms. Crawford was telling me ? only proving to me that both of them were lying!!! I told him that we brought it there because my fiancé said he thought he could trust you, and I continue to explain to him that it is now 2 weeks later, nothing has been addressed and now I have a bill for work that was not authorized! I asked if he had driven the car he told me he did do a test drive ? I will provide more info on that in my additional comments and concerns below.  He then said, your van is ready to pick up and you won?t have to pay the bill and he hung up. My son drove me to the dealership ?which is 55 miles from my home.  When I arrived I went to the counter and said I am here to pick up my Van.  I was standing in front of Chris another service writer and Ms. Crawford leaned over and said you will have to see ?Bonnie? who was at the last desk and appeared to be unraveling Christmas lights and garland.  Bonnie let out a deep sigh and rolled her eyes.  I am not sure why, I can only assume that it was based on previous conversation with Ms. Crawford.  Ms. Crawford then presented me with paperwork that she requested that I sign.  When I looked over the paperwork I told them that the information that was on the form was incorrect and I would not sign it, I asked for a copy of it and they told me no, it was proprietary to Chrysler and I was not allowed to have it, so I took out my phone and took a picture of it.  She then asked be to sign a service work order and as I read over it that also was incorrect and I refused to sign it.  Under Labor instructions she had statements that were not made by me and I said to her ?When I dropped the van off you didn?t give me and RO ? nothing to sign? and she said I know I didn?t.  By this time Mr. Brendall was standing in the service area also, he did not say anything he just stood by the door. I apologize for the lengthy explanation, but my concerns are as follows: The technician ?Patrick S? never test drove the car, he was handed a falsified RO by Ms. Crawford and fabricated issues with the car that I can prove were not valid.  There is no way for the motor mount to be in backwards or for the screws not to be in the right place.  There was no ticking in the engine or misfiring issues.  If the engine was counting for misfires it would have thrown a check engine light and there was no check engine light.  There were no stored codes ? this is typical of the fraudulent and shady work that goes on at this dealership.  My fiancé is more than happy to provide you with dozens of other examples from the two times that he worked at that dealership.  Ms. Crawford did not present me with an RO when I dropped off the van.  She fabricated an RO after the fact and only in an effort to cover the non-sense that she had the technician perform on my van.  No RO ? I know this isn?t proper procedure for Chrysler, Dodge, and Jeep.  The RO that they wanted me to sign when I picked up the VAN is full of incorrect information and is just them trying to cover their butts!! The Three C?s ? CONCERN, CAUSE, CORRECT ? which you want your dealerships to follow were not!!! There was never a proper diagnosis made because no one ever test drove the car.  I was given 2 different stories from the service writer and the shop supervisor ? neither story sounds legit.  One told us the motor mount was in backwards(which it can?t) and then the other said the screw was not in and missing the nut ?also not true because the nut is welded to the vehicle!!  The Rocker Arms were replaced over a year ago ? because the engine was tapping, and there was a TSB about the rocker arms and so at that point they were changed by my fiancé at this dealership and it fixed the issue ? there was absolutely no tapping of the engine when I brought it in this time, they did not need to be changed. Now in regards to the alleged test drive ? Based on the mileage reported when I dropped the vehicle off and taking into consideration the 55 miles I drove home ? the vehicle was only drive 5 miles while at the dealership.  We explained in length to the service writer, to Larry the initial technician, and multiple times to Mr. Brendall that the vehicle needs to be good and warm and drive it out on the highway in order to replicate the symptoms I described ? that obviously never happened! This dealership has lousy customer service, they have incompetent technicians, and they are only in the business of ripping off their customers and providing false paperwork to be reimbursed for ?warranty? work. Ever since I picked up my Van Thursday morning it has been exhibiting noises that it had never made before, and now there are issues with the electrical system that was not present when I brought it in, and it is still doing the things I had initially brought it in for that they never even bothered to check out.

    - Jennifer C.
  • I am a long time customer of Mike's Auto and I trust Mike and his staff to always do the right thing.
    Mike stands behind his work and if there is ever a problem, it is fixed immediately.  I drive a 2003 Civic Honda 
    that has about 55,000 miles on it. With Mike's help, I expect to make it to 100,000 miles.
    The recent service went well and I am confident that my Honda will make it through the winter.

    - James F.
  • Switched from the 5 star car wash down the road and glad I did. Was able to get immediate detail service on a Saturday without an appointment. They actually acted like they wanted my business, quite the contrast from 5 star. They shampooed entire interior, wiped down all interior surfaces, standard car wash for exterior, polished tires. Car was very clean but not spotless, but that was expected for express service. They were done in less than an hour.
    - Carol B.
  • We like their job.  They do check-ups very well and they let you know how your tires are and things that might need to be checked in the future.  They also give proper recommendations.  They serve their customers timely.  They are very honest and forthright.   We trust them.
    - lou ann .
  • While Robbie ultimately did not perform any work on my car (it was deemed totaled), i was so happy with the time and attention that i was given that i would certainly use this auto shop for any future needs.
    - AnnGene A.
  • Professional all the way. show you the dipstick before and after, recommend services, no pressure if you decline. car wash included and will vaccuum as well. Tip box outside away from staff lets you decide without pressure. Really quick and friendly
    - cate w.
  • They are very professional and I have been going here for a few years. A few years ago the side view mirror got knocked off the car (accidentally) as it went thru the car wash. Obviously these things do happen, but it is a rare occurrence. They sent me right up the street to a repair shop and paid for it to be repaired and it looks as good as new.
    - Susan K.
  • It is nice there and they are very accommodating.  They are very efficient.  They are pretty good.  They called me for an hour, but I waited there for two.  The price was covered under warranty.
    - Roberta S.
  • My SUV was fixed in a few days and runs perfectly now. No more problems. I've been a client for almost 30 ( THIRTY) years now - A VERY LONG TIME:) When I was 17 years old, my father (a lifelong mechanic himself), directed me to Bevacqua's if I had car trouble. I knew my father could fix my car but did not want to because he had high blood pressure, no patience left from all his years of working on cars and did not have the convenience of a vehicle lift in his driveway:)) although, he would always take a look at my car first to see if he wanted to take a shot at fixing it - my Dad was great!!) he would grumble and say "YOU BETTER TAKE IT DOWN TO BEVACQUA'S" SO, I will not take my vehicle ANYWHERE else unless I am traveling and unable to get it to them (and then I would try to get it towed there!!!). Everyone there is honest, super nice, always goes the extra mile to make sure the work gets done well, as fast as possible and at a reasonable price. Thank you Bevacqua's!!! Wishing you many more years of continued success!!!
    - Lois F.
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