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Home Remodeling reviews in Berlin Township

  • F
    Kol Marble & Granite

    STAY AWAY!  The "Manager" told me I was a horrible person and HUNG UP the phone on me when I asked for an issue to be resolved!!!

    We had our kitchen counter tops replaced by Kol and paid an extra fee of $250 to have Kol Marble & Granite's plumber come in after the counters were completed to re-install the plumbing under our sink.  While the plumber was there, everything seemed fine until near the end he started grunting and telling my husband that it was not his fault but our faucet was leaking under the sink.  He left our house with bowls and towels under the sink to catch the leaking water.  He then asked for my husband's cell phone number and within hours began texting him pictures of new faucets that he could "replace on the side" to fix the issue.  This plumber also tried selling my husband on updating our recess lighting - WAIT isn't this guy a plumber, now he's an electrician!?

    I contacted Kol Marble directly to resolve the issue and I am SHOCKED at the poor level of service I received.   I spoke to the "Manager" of Kol Marble, who told me that if I could "prove" his plumber created the leak, that they would fix the issue. (How am I supposed to prove this?  I don't have videos of my sink not leaking before they came).  Otherwise, I was responsible to purchase a new faucet and have it replaced.  (He kept telling me my faucet has a lifetime warranty and I need to contact the manufacturer of my faucet and they will send me a new one.  I explained back to him that Kol Marble is responsible for breaking my faucet, and they should provide me with a new faucet and they can take my old one and retain the warranty, but that I SHOULD NOT have to be dealing with this issue at such a level.)  He said that faucets have defects and my faucet has a defect, and they have nothing to do with it leaking.  However, there was no leak before Kol Marble un-installed our faucet and then re-installed the faucet.  Comparable faucets are nearly $200, and I do not think it is fair that as the homeowner, we should have to now replace a faucet that was perfectly fine before being handled by Kol Marble.

    After dealing with this very aggressive "manager", on the phone for about 15 minutes, going around in the same circle that they would not be replacing my now broken faucet, I told him this was BAD BUSINESS and I would be reporting them to the BBB.  He then told me I was a "HORRIBLE PERSON" and hung up the phone.

    I work with contractors daily and I have never experienced such poor customer service.  All I expected was that after paying nearly $3000 for counter tops (including the extra fee to have their plumber come in and re hook up all of our plumbing) with Kol Marble, that they would take responsibility for my now broken faucet.  I thought this would be an easy conversation, but it was the exact opposite.

    - Christina K.
  • A
    House Rx LLC
    Knowing the extent of the repairs we needed -- massive -- we hesitated a long time before signing up with a contractor, and we looked at offers from several contractors before settling on Alex and House Rx. We were struck by Alex's forthrightness and his honest answers to our questions regarding the work and costs.  This impression was borne out during the negotiation process, when Alex patiently answered each concern as we raised it, even providing us with links to resources about the materials he'd be using to help us decide on design issues.  We had created notional diagrams beforehand, which Alex's team recreated in 3D versions.  
    Visits to the House Rx web site clinched the deal -- Alex's pride of craftsmanship shows in the photos of his work on the site.  We wanted this kind of attention paid to rebuilding our kitchen.  We were after a simple, clean kitchen that had quality workmanship, and the site told us that's what House Rx would deliver.
    Before the work started, Alex got the jump on the hands-on work by ordering the cabinets early.  He kept us in the loop on scheduling, to make sure that he was ready to begin when we were.
    Demolition was swift; the rebuild has been even more dramatic.  Alex and Rick have handled all aspects of the job with courtesy, care, and attention to detail.  Over and over, we've relied on Alex's expertise and his design sense -- he hasn't steered us wrong yet, and he's even reigned me in -- tactfully -- on one or two ill-considered ideas.   Rick has that rare ability to answer questions on the fly, to explain what he's doing while he's doing it, even during a long work day.  And the quality of both their work is outstanding.
    Alex's subcontractors have arrived on time and made their contributions swiftly, professionally and completely.   Of particular note -- Alex's electrical contractor, Tony,  was on hand to witness a longstanding issues we've had with the electrical supply to our house.  While he was here, he diagnosed it, and provided the information we needed to get the electric company to take action.  We called, and the the utility sent someone out right away -- problem solved. 
    Everyone associated with House Rx has demonstrated the ultimate in skill, courtesy, and professionalism.
    It's been particularly gratifying to see how quickly Alex grasped and incorporated our initial plan, and applied beautiful, practical methods and materials for bringing it to life.  He's transformed our kitchen from a cramped, dark, mid-20th century mistake into a room filled with light and space, a room where we'll be glad to prepare meals and spend time. 
    This experience has exceeded every expectation.  House Rx is at the top of our list for the next phase of our home renovation.


    - David M.
  • A
    Lescas Enterprises Inc
    Mr. Lescas and his crew were exceptionally professional and efficient.  Mr. Lescas was extremely knowledgeable on all remodeling subjects.  He provided many ideas and suggestions we didn't even know were possible.  He was always on time everyday and finished our project when promised.  He was always available for any questions we had before, during and after our project was completed. 
    He and his crew were very thorough and did clean workand were very respectful of our space and cleaned up at the end of each day.
    We have recieved many compliments from our friends, neighbors and family that have visited our home after our project was completed.  We are so happy and satisfied with our new remodeling and are proud to show off our home.  We will definitely be recommending him and passing his cards on to all.
    We live in an over 55 and know others will be using him as well.  He was so friendly and had a great personality and made us feel confidient in our decision in using him for our projects.
    We will definitely be using Michael for all of our future home renovations and projects.  We highly recommend him.
    - Camille P.
  • A
    DISTINCTIVE REMODELING LLC
    We first met Bob and Jim 7 years ago when we had them redo our kitchen.  We were so pleased at their professionalism and also the way way they were...courteous, friendly and they guided us with suggestions to make our kitchen unique. We definitely wanted them to do our bathrooms and bedroom walls.   They were always on time and they cleaned up EVERY day.  We were so pleased with their work and their work ethics that we have referred them to several of our friends.  Our friends are glad they did.
    - Theresa R.
  • A
    Distinctive Remodeling
    Jim & Bob, are so pleasant and dependable. They worked hard, helped us with suggestions and everyday cleaned up. I had them do a kitchen five years ago, and was so pleased with their work ethic that we hired them again. They worked within our budget and was helpful suggesting options.
    - Theresa R.
  • A
    EUROCRAFT CONSTRUCTION
    EUROCRAFT DOES NOT CUT CORNERS. THEY ARE VERY KNOWLEDGEABLE. THEY HAVE LOTS OF SUGGESTIONS AND IDEAS IF YOU NEED THEM. THEY ARE HARDWORKING AND ALWAYS WANT YOU TO BE PLEASED WITH THE FINISHED PRODUCT. I WOULD BE HAPPY TO HAVE THEM WORK AT MY HOUSE AGAIN.
    - JEANNE R.
  • A
    Little Rock Construction
    The price was fair. He's very professional, on time, very nice and does good work.
    - BETTY M.
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Home Remodeling Contractors in Berlin Township

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