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Carpet Cleaning reviews in Atlantic Highlands

  • F
    Jersey Steamer
    I purchased a rug cleaning special through Angie's List. Because I had a little left over in terms of what the deal covered, I decided to clean three rugs instead of two (I ended up paying approximately $50 over the cost of the special overall).  All of these were wool rugs. One less than a year old, but they said it could be freshened up a bit. Upon returning the rugs, two were not clean and the third no longer lay flat. I called attention to this and they agreed to clean the two and offered to steam the third so it would lay flat. Upon returning the rugs, the two were cleaner, but the third looked worse. They claimed it was from being rolled in the van, and they took it back again.
    Now, the second time it came back, it was not at all any better. So, the manager / owner came and brought double sided tape, which he put across all edges. He acknowledged the problem (the rug had shrunk) and promised if it did not work, he would pay for the damages/loss. So, after two weeks with the tape on, there was no difference. So, I called to provide a report---from that point on he would not return calls. At this point, I have called at least 7 times. We have no response except for the administrative assistant who is always polite and relays the message. However, the owner outright backed down on his word.
    I purchased this deal in August and have waited this long to write  a negative review. I am writing this to show that I have provided the service provider ample time to make due on his claims. I write this review to warn others of the terrible and unprofessional service received. I now have a rug, less than a year old, for which I paid several hundred dollars, and which is no longer presentable.
    Buyer beware!

    UPDATE:
    The owner reported there was a heavy rug on it (see his response below). There was no heavy table---only a coffee table. As for decorative rug---I am not sure what he means--it was a 5x8 wool rug. Not one dime was refunded for the service or for the rug. So again, very dishonest.
    - Lilly S.
  • C
    Carpet Rescue Plus LLP
    Arrived within the time the estimated.  Immediately said the purchase was for basic cleaning and if you upgraded you would get better work.  He was in and out in less than 15 minutes.  Didn't move any furniture.  Carpet looks ok - just seems like I was expecting more from an Angie's List promoted offer.
    - James M.
  • A
    Wilson Carpet & Air Duct Cleaning, LLC
    In addition to the fine job Aaron did, he did two things that I really appreciated:  He explained his cleaning process thoroughly so I understood what he was doing and how long it would take.  In addition, when I was snowed in and had to change the appointment, Aaron stayed in touch about road conditions and came as soon as the road was clear.  It was a pleasure to do business with Aaron and I will recommend Wilson Carpet whenever I can.
    - Joan E.
  • A
    ProClean NJ Inc
    Purchased the deal for 2 rooms through Angies list and added the stairs when the technician arrived. He arrived when scheduled and did a thorough and professional job. The carpets looked good and, more important, smelled good. The previous owners were smokers and we hoped the cleaning would eliminate the odor until we replaced the carpet. So far it has. The price was reasonable, I would use this company again and would recommend them.
    - Walter T.
  • A
    Jersey Steamer
    very well.
    - Diana G.
  • A
    Wilson Carpet & Air Duct Cleaning, LLC
    unknown
    - Danielle S.
  • A
    Jersey Steamer
    unknown
    - Sherry D.
  • A
    Heaven's Best Carpet Cleaning
    unknown
    - Sheila M.
  • B
    Carpet Rescue Plus LLP
    unknown
    - Lauren A.
  • A
    Stanley Steemer
    I was very pleased with them! They did a nice job, and they were punctual; also they were completely respectful of my home! I would definitely use them again.
    - Katherine F.
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Carpet Cleaners in Atlantic Highlands

Companies below are listed in alphabetical order.

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