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Home Energy Audit reviews in Annandale

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  • We met with a Mark Group representative in June 2013 and decided to schedule the energy audit offered by their company. The person who performed the audit was professional and on-time. However, after they ran the audit results through their software, we did not meet the 10% energy savings to qualify for any NJ energy rebates. Therefore, we did not proceed with any of their recommendations.
    However, the communications with the Mark Group following the audit was very poor... emails and voice mails were ignored and appointments not kept. As late as November 2013, we were still trying to get a copy of the audit and recommendations. The Mark Group representative did say that they would refund the cost of the audit since he told us that we should meet the 10% energy savings to receive some type of NJ rebate.  Finally, in September 2014, after a call to a Mark Group regional office, I was able to get a prompt refund of the cost of the audit and I'd like to thank the representative in that office for their prompt attention and responsiveness to my phone call and email. I should have escalated our request much sooner after our many emails and phone calls to the local representative were ignored.
    - Renee G.
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Energy Consultants in Annandale

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