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Auto Repair reviews in Metuchen

  • A
    When testing my 9 year old Honda CRV to see what was causing a shimmy, Chris, my mechanic, noted an unusual whine under acceleration when changing from 3rd to 4th gear, and suspected this might signal a problem with the transmission that needed looking at. I asked him whether there were any transmission specialists who he felt were totally straight and totally honest and he referred me to Eric at Metuchen Transmission. 
    Eric drove the car around for a few miles with me in the passenger seat.  He said there was a slight whine but he thought it was minor and that tracking it down would require disassembling the transmission, and that he thought the transmission would most probably not give any trouble for quite awhile. I offered him to pay him for the 20 minutes he spent diagnosing the problem but he refused payment. 

    - Robert L.
  • A
    They made detailed description of the condition of the car (1997 Honda Civic with 230k miles) and made recommendations about which repairs would be worth doing, considering the mileage and condition of the car. Suggestions made a lot of sense. Printed explanation and description/recommendations were clear and convincing.
    Service was friendly and on time.
    Particularly liked their suggestion that fixing the minor oil leak would likely involve replacement of very expensive exhaust system components and that protecting my driveway from the drips would be more cost effective.
    - Carl D.
  • A
    What a great experience. I surveyed a number of people in town about a good, trustworthy mechanic and just over a third of the 32 people who replied had recommended Justin at Bill's Ineffable Auto. And I can understand why. My car is only two years old and has just 6,200 miles on it, but I had been having a problem with the brakes squealing when I backed up. The dealer looked at it on three occasions and told me the brakes were fine, were exhibiting normal wear and tear, and that the squealing in the morning is normal. Over time it got progressively worse and it started happening throughout the day. It was so loud that it was embarrassing.
    So I took the car to Justin. He and his team determined where the noise was coming from and that the problem was rust on the rotors. Justin called to let me know the findings and what the cost would be for the appropriate service. He said he was confident it would resolve the problem. It's been about three weeks now, and the brakes are so wonderfully quiet that I turn off the radio when I back up just to enjoy the silence! I was very happy with the whole experience and my husband and I will be taking our cars to Justin for service in the future.
    - Louise R.
  • A
    We ordered tires on line, and had them shipped directly to Freedman Tire. Someone from Freedman called only a few hours after we placed order on line, and informed us that they have the copy of our order and will call again to schedule appointment once tires come in. They called just few days later and informed us that the tires are in, and scheduled an appointment. I drove to Freedman on day of appointment, and the tires were installed on that day and time. Tires were installed on scheduled date and time, and at price quoted. No games, no wasted time, no issues. A great overall experience! I'm planning to use them again on any other work my cars will need in the future!
    - Mark G.
  • A
    West Lake Auto Center

    They do a great job.  I highly recommend them.  They do high quality work at a fair price.  They are honest.  As a woman, I don't feel intimidated with West Lake and they don't "talk down to me."  I feel very comfortable going to West Lake for auto repairs.  They are much beter than going to the dealer and the price is so much more reasonable than going to the dealer for repairs and maintenance.

    In particular, they were excellent on the fuel sensor repair.  The dealer wanted over $1200 for the repair and it cost me about $275 at West Lake.  They were going to automatically replace extra parts if it wasn't necessary.  The dealer wanted to replace other parts right from the start.  I think West Lake is very fair and honest.

    - belinda c.
  • F
    Midas International Corp
    They told me that I needed a new cabin filter.  I told them that I did not want it done at this time, but they had already removed it.  They did not tell me and I was riding around without a cabin filter.  I took my car to another auto shop and they said that whoever worked on the car last removed it and did replace it.  Another time before that, they told me that I needed a new latch on my hood, but when I took my car there after, they never said anything about it again.  I feel they were just trying to sell other services that were not required.
    - Ida G.
  • F
    very bad inventory, only had models with many (expensive) options that I did not want.
    they also included many dealer options that were VERY expensive ($800 for nitrogen filled tires....REALLY!?)
    tons of fees.  Also beware, once a manager gets involved, you will get NO respect.
    - Paul M.
  • A
    Phoenix Autoworks
    Although this repair turned out to be less of a problem financially than I had anticipated, I did not know that when I searched locally for a good mechanic. As a woman retired and on fixed income with invalid mother dependent on my having a working vehicle, I searched many other review sites for a suitable provider and found Phoenix there. The proprietor, who has many years experience in California, has roots in Metuchen. I like to use establishments that are part of the community for a long time, because I believe preserving good reputation results in honest, competent service. I was certainly not disappointed with Phoeniz Auto Works. The proprietor was very understanding of my financial situation, limited mobility, need for a quick resolution and need for honest information about the repair. He also listed items that would need work in the future. He even graciously arranged for me to have a ride home while my car was being repaired. I will most certainly bring my future repair needs to Phoenix. Proprietor even encouraged me to use him as a source for car repair information and I would feel comfortable doing that.
    - Gretchen R.
  • A
    I have gone to Bill's for years; I expect to keep my 2005 Corolla running like new for years to come. Justin is very professional and courteous, and always takes time to explain what's been done - no dumbing down for female customers. He will recommend maintenance that needs to be done right away, and alert me of conditions that look like they will need attention in the next visit. He always calls with the estimate and there are no surprises when I come to pick up the car.
    - Rachel G.
  • A
    It went extremely well. They knew exactly how to identify the problem and track it down and were able to complete the repair quickly. The car's electrical system has functioned perfectly in the seven months since the repair. It was a relatively minor problem and they charged us only for their time with a very small charge (under $5) for parts. I would recommend this shop and would use them again for any electrical problems in my car.
    - Richard P.
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Auto Repair Shops in Metuchen

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