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Auto Service reviews in Butler

  • F
    Route 23 Automall Ford-Nissan
    1. They lied on the phone. They said it had a bumper to bumper warranty when it was only drive train, even though I specifically asked for the bumper to bumper warranty. I drove there with a check and intention to buy the car for the price giver over the phone 2. They wanted $2,600 additional for the bumper to bumper warranty. Had I known that I would not have made the 1 hour drive, but being that they told he it did have it I went ahead. 3. Upon getting there and testing the "Certified Pre-Owned" car, we realized quickly that that it needed new brakes and rotors as they were pulsating, as well as displays and buttons were not working. 4. Still considering buying the car despite the $2,600 for the additional insurance as they suckered me in with a bait and switch as I needed a vehicle for a trip we were taking. They had offered to fix the items but it would mean that we would have to come back the following week. I said that I would take it that day if if they sold it as is and took $2,000 off the price for the repairs as I would have taken the car and had the brakes done myself (about$1,000.00 job ), and then troubleshooted and fixed the display and non working buttons. They did not accept so I left after wasting an evening. 5. The following day I found the same insurance policy online for $1,600.00, so I called them and said that I would take the car if they fixed the items, but less the insurance. They never got back to me. I would recommend that one does NOT buy anything from this company as my experience epitomizes the bad reputations that car salesmen has had.
    - Lisa B.
  • A
    They towed the damaged car to their facility, and worked with us diligently.  it was a complicated situation since it was my mom's car that was hit while she was on an extended vacation, and they worked with me to help repair it with the limited information I had.  They kept me informed as they had to order parts since her model was discontinued.  It was back to her the day after she returned from her vacation.
    - Beata B.
  • A
    BB and Z Auto Repair
    I've been going to BBand Z for years with a beat up Windstar. They have always been nice and reasonably priced. Most of all they have always been honest. Recently I had my 2010 accord at the dealer for some work that was under warranty, they told me I also needed rear breaks and it would cost around $425. I called BBand Z got a price about $100 less. When they looked over the car they told me i did not need breaks there was still 5000 miles on them.
    - Denise K.
  • F
    Community Auto & Tire
    Took $500 for an issue with an engine.  When the issue returned, told me the problem would cost thousands to fix (more than the price of the car).  Admitted to mis-diagnosing problem, would not refund money.
    - Sean D.
  • A
    Caldwell Collision Inc
    They were fantastic. They worked with my insurance company after the accident and took care of all the correspondence. They worked quick and efficiently. They were able to set me up with a rental service which is located right next door.
    - Dana S.
  • A
    Elmwood Certified Auto Services
    Service was excellent. Dennis and Tim were professional, polite and knowledgeable about the issue.  I had gone to other mechanics and went through issues where they would never diagnose the problem correctly and you kept having to go back. They diagnosed the issue and got me out in a very reasonable amount of time. Most of all they were honest, and the car is now running great. I will never use anyone else.
    - Harold S.
  • A
    Reincarnation Inc, (The Subaru Guys)
    Great experience. I called to see if they could take my car for repair but they were all booked so they told me I could come over and they would at least take a quick look at it for me to give me peace of mind that I could still drive it safely. They looked at it quickly that afternoon and diagnosed some of the problems quickly and were at least able to give me peace of mind that I could still drive it safely until my appointment that Monday (I brought it on Wednesday). They put together a quote for a tune up for 92,000 miles and the problems they saw quickly and emailed it to me the following day. They took my car first thing Monday morning and kept me updated all day on repairs that they found once they were able to take a closer look and made sure it was OK to make the repairs and had the cost ready for me. No pressure ever to make any repairs that I was not comfortable to do. They had it ready for me that same day even with all the additional work that found. One word of advice, make sure you bring your car to drop off with a ride to take you home or work, there is no lobby to wait in.
    - Robin K.
  • A
    I was very pleased and everything went great; they exceeded my expectations. They told me up front how much it was going to cost and how much time it would take. They gave me a loaner car so I could go do my errands; some dealers don't do this. Everybody there is very friendly and they make you feel like part of the family. Some of the people I have seen a few times call me by name. That is always good; they make me feel welcome and it is a nice facility.
    - Sandra C.
  • A
    They have been really fantastic in several ways - first off, they offered to pick up the car for me because I have small children and it's hard to maneuver dropping off the car, and they also offered to drive me home. I got my cars in right away, and they were really fabulous in explaining the details of the repair to us in a way we could understand, and reviewing options for type/quality of the parts they were using. I am very excited to have a car repair place near us we can trust, since we've had a lot of bad experiences in the past. The cost was OK, fair, but really, really worth the service.
    - Beata B.
  • F
    AAMCO Transmissions
    Called and arranged to have them diagnose a check engine light. They did so quickly (yeah) and gave me a reasonable quote to repair, however then the fun began. When I arrived to pick up the vehicle, they suggested that part of my problem was transmission related and that I would do irrepairable harm to the transmission if I drove the vehicle further. Suggested a $2000 repair would quickly turn into a $3-4K replacement. He tried to pursuade me with various rationale for about 5 minutes, and I just kept explaining that I would need a second opinion on a repair of that magnitude. His last attempt was to suggest 10% discount but I wouldn't get the Aamco warranty and couldn't tell Aamco about the repair. Finally the car was brought to me. Turned out to be a bad coil. After a tune up, the vehicle has driven perfectly since that time without any issue transmission or otherwise and it's now late October.

    - Brian F.
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Auto Services in Butler

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