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Flooring reviews in Whitefield

  • F
    I ordered 21 feet of Kitchen cabinets from Surplus Sales located in Hudson, Florida in April of 2015. When I did not hear from them by June, I called. I was told they were waiting for cabinets meant to be placed over the refrigerator. They were back ordered and they did not know how long before those cabinets would be in. I did not hear from them again until I called in October. I was then told they had received the cabinets but had "dropped the ball" on calling me. The new problem was a couple of the cabinets had been damaged while in the warehouse and it would be a few weeks before they could be replaced. When I was finally able to pick them up in late October I had a few cabinets that were not the correct size for the layout. I returned these but when I told them what I needed to finish the space in my kitchen, I was told that I needed to pay $248 more for the same linear feet of cabinets, essentially it was one extra cabinet. I complained that they had not given me enough cabinets when I picked them up. They essentially told me the people who picked up my cabinets must have lost one off the trailer. I paid the extra because I didn't have a choice. They had my money and I couldn't match these cabinets anywhere else. They said the correct cabinets would be in for pickup in 7 to 10 days. I called after 2 weeks and was told it would be "a while as they had 4 kitchens ahead of me." It took almost a month for my cabinets to come in, 7 months from the date I ordered them. In the meantime I was made to feel that I was trying to get extra cabinets that I had not paid for. Would I do business with them again? NO !! Problem two is they require full payment up front so it is very difficult to get them to work with you as they already have your money. They could care less about working with you to resolve any discrepancies. The cabinets are OK cabinets but by the time I actually had my kitchen in place I could have paid a little more elsewhere and would have better quality cabinets. The old saying is "You get what you pay for". This is very true with Surplus Sales, there are NO bargains at Surplus Sales.
    - Randall O.
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Flooring Installers in Whitefield

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