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Accounting reviews in Weare

  • D
    Our dealings with Bristol Group LLC in 2011-2012 were quite unsatisfactory. 
    In a nutshell, Bristol group...
    (a) Prepared a paid estimate, calculating we would break even or have a small refund in 2011 federal tax withholding;
    (b) Informed us at tax time in April 2012 we would actually owe more than $3,700 to the Feds for 2011 taxes;
    (c) Told us the large discrepancy was primarily due to information we failed to furnish Bristol;
    (d) When we provided Bristol documented proof proving we indeed *had* provided all that information, eventually refused to look further info the matter, claiming "reviewing it serves no purpose" (despite our request to simply understand what happened to avoid future mistakes);
    (e)  Additionally refused our request to pay our late fee/interest penalties charged by the IRS, agreeing only to refund the fees charged to us for making the withholding estimate in the first place;
    (f)  Claimed (unbelievably, in our view) that by even agreeing to refund the $65 fee originally charged to us for making the faulty Fed withholding estimate, they "took the high road here" ;
    (g) After having refunded half the fee, promised us we would receive the remaining $32.50 "within 7-10 business days." 
    21 business days and one follow-up message later, we're still awaiting a response and/or the refund. And we'll clearly never know exactly what we supposedly did wrong.
    Our feeling is that mistakes will happen with estimates and while this was a much larger amount than we had budgeted to pay, we were more than willing to openly discuss what led to it.  What makes this particular situation so unacceptable, and why we would caution future potential clients of this company, is Bristol's *reaction* to the mistake (and, in fact, the refusal to even consider that it might have been Bristol's mistake in the first place, much less to discuss what had happened), including the rather sanctimonious assertion that they were "taking the high road."  It's a shame, because the first few times we'd used Bristol, we had no complaints.  But it?s easy to be nice to clients when things go smoothly; it?s when things don?t go so smoothly that you learn the most about a company, and will not subject ourselves to this again.
    - Susan R.
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