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Real Estate Agent reviews in Rochester

  • D
    Our first visit to the listed home went very well. The listing agent, Jeremy, arrived on time and presented the home well. The home really sold itself due to the condition and layout.
    Shortly after we made an offer on the home and it was accepted, the Jeremy became very hard to contact. After an agreement is reached, there are many instances where the buyers need to talk to the sellers, and this is done through the buyers' agent and the sellers' agent. It is a very stressful time, and good communication is essential to avoid the many pitfalls of purchasing a property. The sellers' agent, Jeremy, rarely returned calls or responded to emails/text messages.
    The agreement required us, the buyers, to review the Restrictive Covenants within a 10 days and to approve that they were satisfactory as a condition of the sale. The sellers agent did not respond to repeated requests for the document. Eventually, the sellers agent vocalized that there were no covenants. Fast forward to the days after the closing, and there are in fact Restrictive Covenants. The sellers agent should have known that there were covenants, should have had a copy, and should have provided them in a timely manner when asked. He did not.
    The purchase was contingent on us selling our home so that we would not end up with 2 mortgages. We did come to an agreement with a third party on ours. The closing dates needed to be adjusted 5 days either forward or back. We sent an addendum to the seller via the agent, and were told via email after hounding him for almost 2 weeks that "They (the sellers) are 100% fine with it, in case it helps your buyer feel comfortable, it actually works better for them." He went on to say, "This isn't official and nothing is enforceable unless it's in writing and signed, but wanted to let you know as soon as I had something." In other words, we don't have anything yet. It was five more days before we had the signed addendum.
    Another line on the addendum asked for clarification if a certain item, a stand up freezer, was included in the sale. Despite our requests to clarify, he never answered. He only would say that he would check it out and get back to us.
    On closing day, my wife and I arrived at our soon-to-be new home for the final walk-through. The sellers agents' car was in the driveway but he was not there. It was very odd. Our agent called him to let us in, and he said he thought that a visit the previous day by our agent was the walk-through. Jeremy arrived very late, and was in a U-Haul truck. There were still small pieces of furniture in the house, and there were sconces and other wall hangings still in place. The sellers had been gone for several days, and the sellers agent took the items and put them out on the lawn. He said, "Put a FREE sign on them and they will go." Why he didn't put them in the U-Haul I'll never know. It should not be up to the new owners to get rid of the furniture that was left by the sellers. So the furniture sat on the lawn for another five days before he came and got it. I assume it was him but it could have been someone else also.
    Jeremy from Pro-Edge Realty almost ruined the deal several times. If you needed him to do something, it just didn't happen. If we didn't like the house so much, we would have walked away because of him.
    - David L.
  • B
    My story is a bit of a long one, for
    those who only skim, I?ll start with the happy ending: Sue Salehktou is a
    fabulous agent who put me in a fabulous home.
    This is a first house for my husband
    and me, but she was not my first agent. I came to Sue angry and distrustful of
    real estate agents. I had learned a hard lesson that a buyer?s agent doesn?t
    work for you, they work for themselves. I tell the whole story to prove that my
    praise for Sue was truly hard won.
    Completely new to the process of
    home ownership, we were working with an agent at a different company who had no
    interest in explaining the process. The P.A. (previous agent) left many details
    out, most harmful, the fact that I shouldn?t give notice at my apartment
    complex until after the appraisal of the new place. Her commentary when the inspection
    turned up both mysterious water damage and a heating/cooling unit on its last
    leg was ?well what do you want to do?.  Without guidance, my husband and I assumed we
    would have to budget for surprises and continued packing and planning our
    mortgage, rather than re-negotiate the contract. When the appraisal came in
    well below the contract price she did not notify us. I got a one line email
    from her that said ?sign the attached for the return of your deposit".  No explanation of why, I had to call my bank
    to find out what happened and turn to strangers on how to proceed. P.A. knew I
    had moving vans coming in 3 days and no place to go, yet we had to go over her
    head and ask someone else to try a re-negotiation. It all fell apart,
    everything my husband and I owned went into storage, and we went to live in a
    The next twelve weeks were
    uncomfortable and expensive. Our first meeting with Sue was frantic. After
    asking what we were looking for she said she had a listing which although
    currently off the market (due to street construction) would be perfect when it
    became available. My husband and I recognized the address as one we had passed
    on a year ago. We had loved it back then but worried about it being 80 years
    old. We were surprise it didn?t sell last year, and asked why. Sue explained
    there was not enough opportunity to show it before the street went under
    construction. It sounded plausible, but alarms went off in our head at the prospect
    of ?our? buyer?s agent being the listing agent as well. Let?s look around a bit
    we said.
    Over the next weeks we began to
    trust Sue more and more, mainly because unlike P.A. she showed us everything we
    asked to see. We were used to handing over a list of addresses and hearing
    ?that?s under contract? or ?you don?t want that? (the under contract listings
    would continue to pop up in searches and I?m thinking the ones we ?didn?t want?
    were listed by agents P.A. didn?t want to work with).
    Sue showed us everything, and talked
    us through each property. She let us discover on our own the flaws or reasons
    to pass. If something was unseen to our novice eye, she taught us about cracked
    foundations or the tangle of a short sale and let us come to our own
    conclusions. Occasionally she subtly reminded us of the charming Brock street
    house, but never pushed it.
    I tested Sue a bit. Remembering a
    frustrating conversation with the previous agent about price; I moved my search
    range around. P.A. got upset when I wouldn?t raise my bid for a house on a highly
    taxed street. When I later asked to see something in the 170 range, P.A.
    snapped that ?she thought I couldn?t afford that?. I had to explain to my agent
    that I was calculating possible monthly payments. P.A didn?t care lower taxes
    meant I could afford a higher house price, she was more interested in getting us
    into something quick and getting her commission. Sue never blinked when I went
    up or down in range. As a matter of fact, Sue treated my 155 to 175 price range
    like I was searching for a mansion. P.A. had given me bottom rung attention,
    rarely answering an email with more than one or two syllables. Sue was in touch
    constantly, she scheduled around our needs and if she could not attend us, she
    was sure to have a colleague help. We never lost a viewing opportunity.
    Finally, a combination of tired of
    motel room, trusting Sue a bit more, and the realization that nothing we looked
    at stuck in our hearts as much as the 80 year old house; we asked if the owner might
    show it again. She did, we loved it, it was charming and to our eyes in perfect
    What wasn?t she telling us we
    wondered? What was the real reason it didn?t it sell last year? A house built
    in 1934 must have something wrong. Just because she says it has ?newer? windows
    and plumbing doesn?t mean it has good windows or plumbing. We were much too
    novice to know exactly what we were looking at, and it still countered our
    bruised senses to fully trust an agent.
    We figured we would have to lay out
    the money for an inspection and see if the house we loved was a house we could
    handle. Still we dithered on it, 400 dollars is a lot of money to throw away if
    the inspection revealed problems too big for us. Knowing we needed help, Sue
    let us look at the house a third time with a home owning friend whose opinion
    we trusted.
    I cried with relief when he told us
    the house was solid. From the moment we put in the bid to the day we signed the
    papers I have felt elated. Sue talked us through everything. Utility changes on
    a street under construction gave us more opportunities and Sue helped us make
    decisions that were wise for us and wise for the house. She cared that we were
    happy, and once we were able to believe that, we let her make us happy. And boy
    oh boy does the prettiest house on the block make us happy.

    - ren g.
  • F
    This "business" is an absolute joke. Unfortunately my fiance and I were buying our first home and didn't do our research.  Shame on us. He went around the property in about 1.5 hours pointing out general knowledge things - "make sure you shovel your steps." There was evidence of a leak in our living room. He claimed there was no issue there. At one point he even said, "well I can't figure out where the bathroom is venting to so you'll want to figure that out." Excuse me? Isn't that your job? Well after we purchased the home, within the first two months, we had water leaking through the roof on that same spot, we had a pipe burst due to poor insulation, and had issues with our boiler. Needless to say I can't even imagine what else was missed during his "evaluation." Do not waste your time or money with this company.  I learned my lesson the hard way to always research and never take the word of the realtor!
    - Ashley K.
  • A
    Overall we could not be more pleased with the way that the transaction went.  We were kept informed continually and were provided with advice, based on Aileen's experience and knowledge of the local real estate market.  We were 1200 miles away when all of the hard work was done by Aileen.  I do not believe that this real estate transaction could have been accomplished without a broker, with superior knowledge and skills, representing our interests.
    - Howard S.
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Real Estate Agents in Rochester

Companies below are listed in alphabetical order.

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  • Vilaggio

    1000 Centregreen Way
    Cary, North Carolina
  • Vivint Inc

    3435 Belt Line Rd
    Garland, Texas