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Plumber reviews in Newington

  • A
    Having had some VERY bad experiences with contractors working on my house over the past 10 years, I was dreading this project. Came across Pettigrew Plumbing on Angie's List. Although they're local, I'd never heard of them, but based on the AL reviews decided to check them out. Glad I did. Only moments after I hit the SEND REQUEST button on the AL website, John, the owner, rang my phone. He was very accommodating when I explained the special circumstances of this job in my 175-year old house, and the cost numbers he sent me shortly after, were very respectable. He was able to schedule the job MUCH sooner than I anticipated, WITHOUT A RUSH JOB surcharge. On installation day, the 2 install plumbers/technicians were very punctual, clean and friendly - and after observing them work, I must add, very professional. The lead plumber was truly a craftsman who still showed a passion for quality copper work. When they finished, the new tank, valves and the many feet of new copper piping looked very orderly. Every one of the many soldered joints looked very clean and professional - which is no small feat given the odd configuration of old wooden ceiling beams and low headroom clearance in my cellar. The plumbers stayed focused on their work, but I never got the impression they were just rushing to have this job done and behind them (like many other contractors I've experienced). They really seemed to enjoy their work. When they finished, no trash was left behind and everything was tidy. I couldn't have asked for a better experience, and will definitely use Pettigrew Plumbing again when needed.
    - Martin C.
  • A
    Todd did a wonderful job remodeling our kitchen. I was very impressed with his excellent workmanship and attention to detail. He has infinite patience and listened carefully to all of my concerns. This was a complex project, and Todd raised questions about details that I had not thought of, both before and during the project, and never made assumptions without asking me. He came in right on budget and went out of his way to make sure I was happy, even doing things that were not part of the project. I strongly recommend Todd for the quality of his work, his organization, his attention to detail, and his professionalism.
    - Kathryn M.
  • F
    My wife called to schedule an appointment to evaluate the problem and get an estimate - she left a detailed message, which was never returned - the courtesy of a callback would have shown minimal professionalism.
    - Keith M.
  • A
    Very prompt service and always got back to me with questions. His electrician did not show the day of but he was very communicative and made sure he helped get the job done. All of this while I was out of town
    - Kaley M.
  • C
    I used them for 15 years and I never had any problems until this year. Now, they don't return calls and I paid them promptly. If they return calls, they don't come. I switched, I gave up on them. I don't use them any more. The wife is the one who takes the calls but she doesn't return. If they say they will call you back, they don't call you back. I called the next day and she was like, 'Oh, you have got to turn that water off. We didn't come yesterday and so we didn't call you but you have got to turn that water off.' If I didn't know that, wouldn't I have been in big trouble. Their price was reasonable. I gave them a C because they don't come or call anymore. They did the same thing to my neighbor, it seems they got too busy for themselves. If you don't return calls, you can't call that very professional. I would never use them again.
    - Janyce E.
  • F
    Leaking toilet.
    Provider made an appointment over the phone someone would be at me home sometime around 5pm. Asked if I could trust him to come He assured me I could. Took my phone number so he could call before coming. He was a no show, no call.
    - Janyce E.
  • A
    Called to get an appointment to have an old leaky outdoor water spigot replaced and moved. Since it was not an emergency (I called on a Wednesday), they asked if it was OK to wait to set up the appointment until the following week.
    Got a call the following Monday to set up an appointment on that Wednesday. Plumber was scheduled to be here between 10AM and noon. They promptly arrived at 10AM and had it replaced and moved in a little over an hour. Very professional and courteous. Will use them again in the future.
    - Jennifer W.
  • A
    The plumber who did the work found the leak quickly and had the parts with him to correct the issue in short order. Their price for fixing the leak was very reasonable and the plumber was helpful and professional.
    I'll definitely use Berry & Jones in the future.
    My only complaint was that I was anticipating that the plumber would be at my house by 2pm and I had to wait in excess of an hour after the starting time for the appointment before the plumber showed up. When I contacted the receptionist/dispatcher, she indicated that the window she gave me for the appointment was the time window in which the plumber would arrive. I probably should have clarified when I made the appointment. As a result, I was disappointed with the punctuality, but the service was impeccable!
    - Alexander H.
  • A
    These guys are great.  Responsive, reasonably priced, and competent. We just moved into a house in Portsmouth with lots of plumbing issues, including some frozen pipes.  Steve, in particular, is thorough and well qualified.
    - Joy M.
  • A
    They showed up on time and did great work. I felt like they had a reasonable hourly charge and they ended up only charging me for one hour. The gentleman brought an apprentice with him and asked beforehand if he could bring him in and show him what he was doing and that was handled very well.
    - Suzanne D.
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Plumbers in Newington

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