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Tire Buying And Repair reviews in Newington

  • D
    Discombobulated & unorganized. I was quoted one price on the phone, then told another price once I got to the shop. The service folks called me three times during the work day to ask me questions and I finally had to drive over to the shop to help them and still could not pick up my car till later. I hate to leave negative reviews but my experience was frustrating, to say the least.
    - K P.
  • A
    I scheduled the appointment online using their appointment website form. I requested everything I needed and picked a service date. An estimate of services was listed when I finished inputting the items I needed. I received a follow-up email pretty quickly confirming the date and time I picked. I received a phone call the day before letting me know that my tires would not be until around 10-10:30 and said I could come in closer to that time-frame instead of the 9:00 time I had picked. I arrived and my tires were ready. Instead of waiting in the waiting area, I walked next door to a store and wandered around. During that time I received a call from Sullivan Tire saying one of my TPMS sensors was broken. I am not fully convinced that it was not broken during the removal of the tire as I had no dashboard light indicating a problem prior to my arrival but I did not argue the situation. They did not have one to replace and they are over $100 each so I postponed until a future visit. My TMPS light is now on 24/7 until the rubber stem is replaced with a new TPMS. I chose to pay for a road hazard service agreement and a lifetime alignment service agreement on my new set of tires. Since I will be going to this station a couple of times per year for maintenance, I chose not to cause any disagreements over the sensor. The customer service people were attentive and helpful. I decided to pay for services by applying for a Goodyear credit card so I could get $180 back in rebates on these particular tires. The gentlemen I had been working with did not know how to do this but quickly passed me onto the manager who took care of me in less than 10 minutes (waiting for credit approval, etc.). Once home a few days later I noticed that I was charged $20 for tire disposal when I took the old tires home with me. I called and spoke to the manager who apologized and said if I came in with the credit card they would credit me. Once I received the new card I dropped in and a credit was made. All in a all, Sullivan Tire was friendly and helpful with all my requests prior to, during and after the appointment. The waiting area is well kept. A television was on the entire time on one station. There are magazines and a water and beverage station (coffee). I did sit in this area comfortably while waiting for the remainder of time for my vehicle's service to be completed. They also offer wi-fi and a shuttle service, neither of which I used on this occasion.
    - Maureen F.
  • F
    unknown
    - William R.
  • A
    very professional,work done on time at price quoted...very honest to deal with
    - Christian L.
  • A
    Excellent service Completed in about 45 minutes while I waited 10% discount for AAA members
    - Mark L.
  • A
    Excellent service Very courteous and professional
    - Mark L.
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Tire Shops in Newington

Companies below are listed in alphabetical order.

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