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Home Improvement reviews in Lebanon

  • A
    I use Swift Cleaning regularly and am always pleased with their work and professionalism. They will very easy to work with and will perform special cleaning tasks (such as windows) upon request. I highly recommend them.
    - Carrie F.
  • A
    Both Sam Tuckers (senior and now junior) have been just the best. They perform the work as unobtrusively as possible, send us a reminder when it's time to do it again, never try to sell us work we don't need, and basically feel like partners in making sure our chimney is clean and safe to use. We heat with both wood and oil, so they come annually and we couldn't be happier with their service.
    - Pat L.
  • A
    Very thorough and responsive. Asked me questions when unsure and were very capable of figuring things out on their own. I did not need to micromanage. They worked at a good pace and got everything cleaned in a timely fashion. I was very happy with the results and very happy with the women who did the cleaning. Very nice and pleasant people.
    - Carrie F.
  • C
    Paul was a pleasure to work with and Gene seems to stand behind his company. But in their own words, they did not deliver the service they are known for. We had two chimney's rebuilt from the roofline up, lined and capped. The main issue we ran into was with the reduction in size of one chimney to match the other chimney. The reduced chimney was not properly taken below the roofline, which resulted in a large glob of brick and mortar mounded above the roofline where the chimney stepped in. Because this mass was covered up with flashing, we didn't realize it was there and we only discovered it because we had previously asked our contractor to inspect the Chimney work once it was complete. The contractor informed us the glob protruding above our roofline would put the workmanship of our upcoming new standing seam roof at risk. We reported the issue to Chimney Saver's and Gene, the owner, did promptly appear onsite the same day we reported the problem. He agreed it was not done right and said they would be back the following Monday to tear it down and rebuild it from the roofline up. I felt relieved to not have to defend the fact it was not done right and felt very good because we were going to get what we expected in the first place...a cleanly rebuilt chimney from the roofline up. On Monday, after he spent a little time on the roof, Gene informed me they were not going to tear it down but would perform a patch job instead with a 16 yr. rather than 8 yr. guarantee on the workmanship. I didn't know whether to agree as I don't know the first thing about chimney patch jobs and he was asking me to trust in a company who had not done the job right the first time. This made me very uncomfortable and I regret not saying so at that very moment but it was just me without my husband or the contractor by my side. Instead, I had the city inspector climb up and approve the workaround. The inspector seemed to say it should be okay but I suppose only time will tell. I would also note a few other things. The intitial crew left a small wet pool of mortar in my driveway, mortar chunks in my lawn and small bits of brick and mortar rubble on my flat porch roof and sidewalk after they wrapped up the job the first time around. I reported this to Paul and they came out a few days later and cleaned up the area. My contractor also told me the owner had the crew correct something that wasn't right with the cap on the 'okay' chimney. In the end, I am happy with the responsiveness by the owner but less than satisfied with the quality of work. I realize we may have simply had a bad draw in crews but this is not to be expected at their price point. I selected Chimney Saver's because of their A+++ reviews all over Google and Angie's List AND because they are one of the (if not thee) most expensive chimney companies in the area. There is a saying that you get what you pay for - I thought I was going to get the very best. I was wrong. I wish our experience had matched our expectations and that of other reviewer's. Unfortunately, that is not the case. I have to agree with our city inspector who said the work was not even sub-par and our contractor who described the pointing and flashing as extremely sloppy (the roofing company did their best to smooth the flashing but it still has a very 'beat up' appearance). Lastly, don't expect any kind of a discount for your troubles. The cost I shared is what we paid and equals the original estimate. It also does not include the 3+ hours we paid our contractor to inspect/consult on the chimney problem. Sadly, the latter was the only thing I feel we did right and was worth every penny!
    - Rebecca K.
  • B
    This worked out fine. They were very informative and they told us we didn’t have to replace the fan unless it would make us feel more comfortable and our tenant more comfortable because she was the one that was complaining about it and we decided to go ahead and fix it even though it wasn’t really necessary.
    - Roger D.
  • A
    Penny came out to view the jobs to be done. She was on time gave a fee and explained exactly what would be done. A few days later, Anthony came out to do the job, answered my questions educated me about future care of the carpets and stayed for the exact amount of time I was told the job would take very happy with the results.
    - Sarah W.
  • D
    Four days after our house was listed with Caldwell Bankers Redpath, we received a full-price offer from a couple who had not seen the house, but were purchasing it on the recommendation of their parents.  Despite not having seen the place, they insisted there would be no problem with the purchase and that they completely trusted their parents' judgment.  Not sure what would be best, we tried to get the buyers to wait until Tuesday afternoon for us to make a final decision.  They refused to wait.  We were told that they were aware of that another showing was scheduled, and they did not want to run the risk of not getting the house.  We signed the contract on Sunday.  The house was taken off of the MLS, so there were no additional showings that week.  We made a last-minute trip to the area to which we hope to move to check out housing there.  The cost for that trip was approximately $1000.
    Just over one week later, on Monday morning, we received a phone call from our agent saying the buyers had driven by the house the day before, and did not like the steep driveway.  They were backing out of the contract, and wanted us to release their $1000 deposit.  We argued that they had broken the contract and therefore forfeited the deposit.  Unfortunately, they took advantage of a vague statement in the deed - claiming that was the reason they were backing out of the contract.  This was after we had been told by our agent - verbally and in writing - that the problem was the driveway.  (Our agent made the mistake of forwarding a long email from the buyers agent explaining the buyers concern about the driveway.)  Although we argued that the contract had been broken, and the $1000 deposit should be forfeited and given to us - at the least to compensate for the house being taken off the market and our last-minute trip to secure housing - the agency refused.  Our real estate agent, caught between us, her boss, and the other agent, felt horrible, but I do not believe she had any power to change anything.
    At no point in these transactions was there evidence that Coldwell Banker Redpath was working for us.  The head of the agency was very personable and likable, but as the leader of the agency, his action were far from professional.   I do not recommend using the agency.  When the offer was made originally, another option should have been proposed - such as allowing the prospective buyers the right of first refusal once they had seen the house.  That would have protected us and them, and not required taking the house off the market and then having it re-listed.  Needless to say, we changed agents and agencies, but in the meantime, we lost 2 weeks of prime market-time, spent money on an unnecessary trip, and lost the energy that is present when a house is first listed.  The house finally sold in December, at a much lower price.  
    I put $1000 in the "approximate cost of service" because that was the amount of money we wasted on the trip to find a place to live when we assumed the house was under a viable contract.
    - Carol J.
  • A
    Excellent, quality work.  As is usual with an older home (1930's), there were unexpected findings as the project progressed.  David and his crew were excellent about fixing it correctly and with minimal extra charges.  They obviously take great pride in their work and were not satisfied until the work was done correctly.
    - Amber M.
  • F
    Mark took soil samples as far away from my house as 300 ft, he wanted to locate the septic field 200 ft from my house after I told him I did not want to increase the size of my mowed yard. He told me that I should tell him what kind of system I want and where I want it and he would design it for me. I don't believe he understands this material. He moved the system 100 ft closer to the house, still in the hay grass. Then I redrew the location inside the well set back and then moved the design to the location that holds the existing system, he did not respond for two weeks, when I prompted him again, he said he was confused about the location and set the project aside. Then he said regulations require a setback from the old field. I called the state and they told me the old location would be fine if the soil was removed and replaced. Mark and I discussed moving the old soil to two low areas on the property. I donot konw how this guy got so many state licenses. I had to fill him in on so many technical issues, I never thought I would have to look into septic design, now I know more than he ever will I think. My chain of e-mails from him is amazing. We started out by discussing my urgent needs to have this project completed by the first week in August, by the middle of July he was confussed. I asked him to return the money and that was refused, politely. I have never heard from him again.
    - ross b.
  • A
    In a word, perfect. Communication beforehand was excellent, the electrician arrived on time, covered his shoes so as to not mess up my white bathroom floor, installed the light beautifully; even though there were some unusual aspects to the installation he was able to make them work. He was almost TOO nice! He liked the fixture so well that he asked permission to take a picture so he could show it to future customers if they had a bathroom where it might work nicely. Showed me how to change the bulbs myself and recommended a store for getting new ones. It couldn't have been better. Highly recommend.
    - Pat L.
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Home Improvement Services in Lebanon

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