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Remodeling Kitchen And Bath reviews in Hanover

  • A
    this was the only time we were going to do the kitchen so we went for high end cabinets and fixtures. overall the work was done very well. we had no complaints tho it did take linger than we expected. but on the final day we were extremely happy with the workmanship and quality
    - eleanor a.
  • D
    Let me start with the positive. Overall, Tim & Tom Porter are honest and mean well. From the minute they were hired, everything started to go wrong. Not a single aspect of this construction job went as planned, due in no small part to the total and complete disorganization of Tom Porter, his foreman Kevin and the subs. On two occasions, I saw Tom with a clipboard-that's it. Never saw the foreman with a list, action items, nothing! The Porters went out of their way to hire the CHEAPEST/ WORST subs you could ever imagine- see details below. -They poured the foundation wrong and had to fix that- and the framing mistake that went along with it. -Then they framed the kitchen window incorrectly. My husband caught that error. - Plumber- Nick Piper- was a TOTAL disaster. Not a single thing he installed worked correctly. Dishwasher, steamer, on-demand hot water heaters, venting to the outside, master shower install, master tub install, broken sinks, etc.etc. We didn't have continuous running hot water for 9 months! He plumbed the shower incorrectly until my husband caught it- right before the tile was going to go in. Also, we had a flood early on b/c Nick didn't install the tub correctly. He "forgot" to caulk. - Shower door installed incorrectly. -Tile/ grout problems everywhere. -Drywall/tape peeling/cracking all over the place. House wasn't dried in properly. -Painter- George Hadlock- was the worst! They failed to tape off anything and, as such, it looks extremely sloppy. No clean lines anywhere :( George had a temper tantrum on the job and I was on the receiving end. He was subsequently asked NOT to return to the site. -They ordered and installed the wrong interior doors throughout the house. Lucky we caught that one early, too. -We had radiant in-floor heat installed throughout the house. For some reason, heat wasn't run under the floor of both closets. In both bedrooms, they are freezing in the winter. -They accepted delivery for damaged appliances. -We had a wet basement half a dozen times. They couldn't figure out the problem for ages- until we discovered water pouring in from the electrical line (from the outside). I could go on and on but these are the highlights. Because the Porters rely on a "handshake" to manage their subs/ sub estimates, many subs went over their original bid. The Porters were kind enough to come back to us and ask us for more money despite our contract, making us look like the bad guys in the eyes of the subs. Every time we attempted to bring errors (ordering, shipment, foreman, etc) to their attention, we were treated as hysterical customers who've never built before. We were expected to let the "professionals" run the show. Because they dismissed our concerns, mistakes continued well past when they should have been fixed. It all comes down to supervision. I was told outright that the Porters thought their "job" was to manage the money and let the subs do their job. That, in essence, is the crux of the problem. If the Porters instead chose to manage and supervise the subs, many of these problems never would have occurred. Instead of being proactive and managing the schedule, they let things go wrong and tried to react as best they could. There were two bright spots- Larry Godfrey (excavation) and Mike Mann (electrical). Tom was on vacation every 5 minutes. Tim & Tom don't communicate so as the client you're stuck in the middle of their communication gaps. Put everything in writing!
    - Julian D.
  • A
    I'm happy to say the renovations in my kitchen and bathrooms turned out much better than I hoped - I love the work! It all looks great. Originally, I had trouble coming up with a design (particularly for kitchen and the downstairs bath, which gets a lot of traffic when we have guests, etc). Thankfully, Mr Kearns has an excellent sense of design, and he worked with me to develop several options that I liked, incorporating color, materials I had chosen, and functional layout. I get compliments all the time on the tile work in the downstairs bathroom, which has a great inset with a design that echoes the color scheme of the room and ties everything together. My kitchen also looks fantastic - the backsplash has a unique design that he came up with, and after the great work in the bathrooms I trusted him to develop original plans for the kitchen. I'm not very good with design but I definitely have specific tastes, and he really worked with me & guided me through the process. Best of all, I estimated a budget of $50,000 and ended up spending around $40,000. That never happens!
    - heidi p.
  • A
    It took them a long time to get a fixed start date, but once they began the workman were pleasant and very accommodating. The finish work was excellent took a little over three months. Problem was at the end they seemed to go off and start other jobs leaving us close but not quite done. When done they came back to make sure all was well and fix the one or two minor things that needed attention.
    - eleanor a.
  • A
    t took them a long time to get a fixed start date, but once they began the workman were pleasant and very accommodating. The finish work was excellent took a little over three months. Problem was at the end they seemed to go off and start other jobs leaving us close but not quite done. When done they came back to make sure all was well and fix the one or two minor things that needed attention.
    - Julian D.
  • A
    unknown
    - Mary Ann O.
  • A
    Great. Words can't express how seamless and easy this experience happened to be, and everyone at Domus was very professional. We would work with them again any time.
    - Mary S.
  • A
    unknown
    - Scott F.
  • A
    Went very well, Hal is very reasonable and flexible to accommodate the home owner's requests but also is sure to provide his professional opinion on changes to the original project.
    - Joaquin V.
  • A
    He was excellent. 
    - Bonnie B.
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Kitchen & Bath Remodel Contractors in Hanover

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