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Lighting Installation reviews in Georges Mills

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  • I first contacted E/R Electric on 11/28/14 with a description of the work to be done, location of the job & a time frame in which tasks must be done.  Eddie got back to me right away & we settled upon a mutually convenient date & time. At that time I enhanced the scope of the work to include Eddie looking at some tasks for our condo as a whole but stressed that my job was the priority & was to be done that day. We had additional contact on 4 occasions both through Angie's List & personal text firming up details & an estimate of pricing.  I suggested that we talk on the phone to clarify everything & although Eddie gave me a # & good time to call, he returned my call via e-mail.  We confirmed that the work would be done the day of this appointment (replacing 2 lighting fixtures & moving or removing a sconce fixture). Eddie e-mailed the night before confirming our appointment.
    On 12/17 Eddie texted to say that he was tied up at another job but was still coming.  When I asked for firmer timing Eddie stated that he was leaving the other job & would be with us in 1/2 hour & indeed, he was.  This was 1 hour after our scheduled time. Eddie looked at my work & at the work that would be done for the condo.  All the while assuring me that my work would be done that day & that he had everything he needed.  He was knowledgable & pleasant.  Eddie expressed concern re: parking & we suggested that he could use a space in back of our building.  Eddie left to move his van.  About 15 minutes later I received a text from him stating that he was unable to find a place to park & that the space we suggested didn't work.  He suggested we reschedule for the following Mon. or Tues. I immediately texted back stating that we could move our car providing him w/2 spaces at the rear of our building & also that if he got a ticket I would pay for it.  I let him know that we were out of town for the days he suggested.  Then I waited, wondering if he was coming back.  Eddie finally texted me back 1/2 hour later saying hadn't seen my texts & that he was on 93.  He left with out giving me even a minute to make alternate suggestion or for me to confirm whether his suggested times would work for me.  He offered no apology at this time.  
    Eddie knew that he would be parking in the South End.  He made no requests for us to supply him with parking in any of our contacts.  I have never had any workman not be prepared for parking in the city.  Eddie just wanted to get home (he lives in NH) & he was running late due to his inept scheduling.  I found him to be unprofessional & to ultimately have no sense of responsibility or  customer service.  I found my experience w/Eddie disappointing & will not be using him.
    - Belinda W.
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Lighting Companies in Georges Mills

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    5322 W 79th St
    Indianapolis, IN