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Exterior Contractor reviews in Exeter

  • A
    Very well. Kevin and his crew completed the job within a couple of weeks from when they started and did a professional job, from start to finish, including the cleanup. They even fixed a few items that were not even in the contract on another part of the house. I wouldn't hesitate to recommend Percival Remodeling. As a matter of fact, I already did recommend them to my next door neighbor who needs some work done.
    - Neil C.
  • A
    All of the work was done very well! The siding looks great, and the gutter and drywall were done well too. The trim and other jobs were done professionally, and I was really happy with the results. I especially appreciated that they fit the work into their busy summer schedule because I was on a tight timeline in order to get my house on the market. They hauled everything away and cleaned up the areas they worked in. All the the work was priced fairly, and I did not feel like I was overcharged at all. Great job overall!
    - Patricia T.
  • A
    The project went very well. I was especially pleased with Paul's attention to detail -- after each day he'd turn off the lights, close the doors, put away tools, and put things back like he found them. It was hard to recognize that any work was even going on.
    - Eric T.
  • A
    The roofing was an extensive project with multiple roofs being repaired. They provided details on the damages and repaired completed with competitive pricing. 

    On wood siding and deck replacement they did their best to keep cost down while providing quality service making helpful suggestions along the way.

    Anything outside the realm of their expertise they refereed to another qualified vendor.
    - Lynn N.
  • A
    They made a fantastic job! Bob and his team arrived on time, finished on time, were very very courteous and nice tot talk with. The price was fair and they made the effort to come quickly before the weather is too cold to repoint the chimney. Bob explained me a few things about what he was doing and is fully comitted to deliver a quality job. I will recommend them to friends for sure.
    - Le Moign V.
  • F
    Met with Ron on 9/21 to discuss installing the new construction windows I had bought. Ron seemed knowledgeable, professional, and gave a reasonable estimate so I hired him to do the windows. He agreed to send me a written estimate that night and could start the next day.
    I received the written estimate that night. Ron showed up on time on Tuesday (9/22) and all seemed well. Adrian arrived with the contract for the windows, I signed, and gave a deposit. Their helper started ripping out our current windows while Adrian and Ron left to pick up the windows from the retailer. I was impressed, they seemed like stand up guys and I was ready to do further business with them.
    And then everything went to h***.
    Ron called from the retailer and said the windows did not have attached exterior trim as I had ordered. Turns out it was the retailer's mistake. Ron said I'd have to pay for the trim materials and I said that was fine. If that had been the only problem with the windows, I would have made the retailer give me the materials in compensation for the screw up and that would have been the end of the story.
    Wed. Ron tells me the retailer measured wrong and the windows are too big - they are going to have to rip out some of the framing to make room. He quotes me $500 for the materials for the exterior trim - I say okay. He also tells me the windows don't have extension jams (which they were supposed to). By this point, he's already installed half the windows, though, so I don't think anything of it. I assumed everything was fine/he was making it work.
    Thursday night I get an emailed estimate for $2,600 to install the exterior window trim from Adrian. I email back and ask what that is for. since the contract I already signed for the window install includes installing the exterior trim. He says it's because the exterior became more complicated because they had to enlarge the window openings to accommodate the windows and Ron will explain it to me on Friday.
    Friday - meet with Ron. He tells me the $2,600 is because they have to redo the cedar shakes around each window because they had to change the opening size by ripping out the framing to accommodate the new windows. I ask if that includes the extension jams. He says no. So now my $3,600 window install has become somewhere between $6,200 and at least $8,000. So now I'm steaming. I ask why he went ahead and installed the windows when he knew these didn't fit/weren't the ones I ordered? He said he knew I was in a hurry to get them installed so he went ahead and put them in. I told him it wasn't his decision to make (I would have gladly sent them back and got the right ones) and now he had doubled down on the retailer's mistake and I was getting stuck with the bill. The real problem, however, is that he STARTED RIPPING OUT THE OLD WINDOWS BEFORE HE HAD CONFIRMED THAT WE HAD RECEIVED THE CORRECT NEW WINDOWS. And that's the crux of the problem - he royally screwed up and at that point would have had to put plywood over all our windows while we waited 4-6 weeks for new windows which he knew wouldn't fly so he went ahead and tried to install these windows anyway and then hold us over a barrel for the cost to fix the mistake. 
    In the middle of all this Ron and Adrian were supposed to be getting me an estimate for the roof and work on the interior. They knew I was on a tight deadline to start interior repairs and yet, it's been a week and I still don't have the interior estimate. There were many promises of when estimates were arriving and some high pressure sales tactics to get me to start the roof. I agreed to the roof THREE TIMES but they never showed up prepared to actually do the work despite several supposed start dates. When they blew the last deadline of Sunday for providing us with an estimate for the interior (which is now going to result in our insurance claim being closed and us being royally screwed, all because I wasted a week on these guys' empty promises ), my patience ran out.
    I called Ron on Monday morning and told him I wasn't doing the roof or interior with them unless they could prove they could complete one project correctly; they needed to make the window situation right. I offered to pay them the $2,600 they were asking but that had to include extension jams. He said he couldn't do it for that. I told him he needed to make this right. He said he'd talk to Adrian. I haven't heard from him since. We put a stop payment on the second/final payment, but I don't expect to hear from these guys again. What a royal screw up. Well, they blew the opportunity for a $60K+ contract because of this. Ron actually had the nerve to say that he'd sent the estimate on Sunday (I never got it), that he'd been having email problems, and that if I didn't get it I should have called him. I told him it wasn't my job to chase him, it was his job to make sure I got what he sent/had promised, especially if he knew he was having problems with his email.
    These guys have no follow through and make a lot of promises but never deliver. I spent $8,000 on windows (not including what I paid to Silver Bros. for installation) that I can't use and am now stuck with. Because he installed them on my house, I can't return them. The retailer's offer to fix their end of the mistake is that I can return the windows or they can give me a discount on the installation, neither of which helps. I'm looking at the windows and half of them look crooked - which is no surprise; there's no room to shim them to make them straight in some cases, that's how tight they are in the openings.

    - Terri B.
  • A
    Scott Mitchell is a true professional. He responded quickly, gave me a fair quote and had a crew out immediately. Dalin and his team were personable, respectful, professional, experienced and timely. Dalin met and exceeded my expectations. I recommend them highly and would use their services again without question.
    - Jeanette P.
  • A
    Kirt and his crew did a great job installing our fences.  The job was fairly large and labor intensive ( lots of trees to cut down in order to put up chain link in our woods) and his team worked quickly and got it done in record time.  We made a somewhat late change to our order and Kirt was very amenable to getting us what we wanted. We got quotes from a few other companies and this was the best price, and we are very happy with the work.   Lastly- his crew is very polite and helpful- they even brought in our mail and trash barrels- very nice guys!  We highly recommend them and are very happy with the work done.
    - Rachel B.
  • A
    A crew of two, Samuel and Ray, came to power wash the siding on a Monday.  They returned on a Thursday, allowing for the siding to dry out after the power washing and a day of rain.  As the majority of the painting was done by sprayer, all windows, doors, light fixtures and landscaping were well covered for protection.  All the painting was completed in one day.  The painters did an excellent job.  Everything was meticulously taken care of.  Samuel and Ray were very personable, courteous and professional.
    - Kathleen t.
  • A

    Bottom line up front:  look no further for your masonry needs.  Paul does great work at a reasonable price and will knock it out quickly and efficiently.  If you are not satisfied, he'll come back promptly to make it right.  Very professional, low key, and a genuinely nice guy who is easy to chat to.

    Paul Sr is assisted by his son Paul Jr in a family business. 

    Only very minor issue I had is one of communication...when you call or e-mail you may get Paul Jr and I'm not sure if all messages get passed along to Paul Sr.    I think Paul Jr handles all the e-mail and Angie's List aspects.  To reach Paul Sr, just text him.  He is responsive.

    Paul Sr did the work and after taking off the old stones and mortar, encountered an adhesion problem with the new mortar on the old chimney blocks.  He figured it out and delivered success...which is why he did the work instead of me. 

    I did see a couple areas where the mortar may have settled and left a significant gap when it hardened but Paul came right back and filled that before water could get in there.  If left untreated, it may have caused issues during a freeze/thaw cycle.  Paul also fixed an aesthetic issue of placement of cultured stone on flashing to even out the corners.

    I'd definitely use him again.


    - John G.
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Home Exterior Specialists in Exeter

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