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House Painting reviews in Exeter

  • F
    Met with Ron on 9/21 to discuss installing the new construction windows I had bought. Ron seemed knowledgeable, professional, and gave a reasonable estimate so I hired him to do the windows. He agreed to send me a written estimate that night and could start the next day.
    I received the written estimate that night. Ron showed up on time on Tuesday (9/22) and all seemed well. Adrian arrived with the contract for the windows, I signed, and gave a deposit. Their helper started ripping out our current windows while Adrian and Ron left to pick up the windows from the retailer. I was impressed, they seemed like stand up guys and I was ready to do further business with them.
    And then everything went to h***.
    Ron called from the retailer and said the windows did not have attached exterior trim as I had ordered. Turns out it was the retailer's mistake. Ron said I'd have to pay for the trim materials and I said that was fine. If that had been the only problem with the windows, I would have made the retailer give me the materials in compensation for the screw up and that would have been the end of the story.
    Wed. Ron tells me the retailer measured wrong and the windows are too big - they are going to have to rip out some of the framing to make room. He quotes me $500 for the materials for the exterior trim - I say okay. He also tells me the windows don't have extension jams (which they were supposed to). By this point, he's already installed half the windows, though, so I don't think anything of it. I assumed everything was fine/he was making it work.
    Thursday night I get an emailed estimate for $2,600 to install the exterior window trim from Adrian. I email back and ask what that is for. since the contract I already signed for the window install includes installing the exterior trim. He says it's because the exterior became more complicated because they had to enlarge the window openings to accommodate the windows and Ron will explain it to me on Friday.
    Friday - meet with Ron. He tells me the $2,600 is because they have to redo the cedar shakes around each window because they had to change the opening size by ripping out the framing to accommodate the new windows. I ask if that includes the extension jams. He says no. So now my $3,600 window install has become somewhere between $6,200 and at least $8,000. So now I'm steaming. I ask why he went ahead and installed the windows when he knew these didn't fit/weren't the ones I ordered? He said he knew I was in a hurry to get them installed so he went ahead and put them in. I told him it wasn't his decision to make (I would have gladly sent them back and got the right ones) and now he had doubled down on the retailer's mistake and I was getting stuck with the bill. The real problem, however, is that he STARTED RIPPING OUT THE OLD WINDOWS BEFORE HE HAD CONFIRMED THAT WE HAD RECEIVED THE CORRECT NEW WINDOWS. And that's the crux of the problem - he royally screwed up and at that point would have had to put plywood over all our windows while we waited 4-6 weeks for new windows which he knew wouldn't fly so he went ahead and tried to install these windows anyway and then hold us over a barrel for the cost to fix the mistake. 
    In the middle of all this Ron and Adrian were supposed to be getting me an estimate for the roof and work on the interior. They knew I was on a tight deadline to start interior repairs and yet, it's been a week and I still don't have the interior estimate. There were many promises of when estimates were arriving and some high pressure sales tactics to get me to start the roof. I agreed to the roof THREE TIMES but they never showed up prepared to actually do the work despite several supposed start dates. When they blew the last deadline of Sunday for providing us with an estimate for the interior (which is now going to result in our insurance claim being closed and us being royally screwed, all because I wasted a week on these guys' empty promises ), my patience ran out.
    I called Ron on Monday morning and told him I wasn't doing the roof or interior with them unless they could prove they could complete one project correctly; they needed to make the window situation right. I offered to pay them the $2,600 they were asking but that had to include extension jams. He said he couldn't do it for that. I told him he needed to make this right. He said he'd talk to Adrian. I haven't heard from him since. We put a stop payment on the second/final payment, but I don't expect to hear from these guys again. What a royal screw up. Well, they blew the opportunity for a $60K+ contract because of this. Ron actually had the nerve to say that he'd sent the estimate on Sunday (I never got it), that he'd been having email problems, and that if I didn't get it I should have called him. I told him it wasn't my job to chase him, it was his job to make sure I got what he sent/had promised, especially if he knew he was having problems with his email.
    These guys have no follow through and make a lot of promises but never deliver. I spent $8,000 on windows (not including what I paid to Silver Bros. for installation) that I can't use and am now stuck with. Because he installed them on my house, I can't return them. The retailer's offer to fix their end of the mistake is that I can return the windows or they can give me a discount on the installation, neither of which helps. I'm looking at the windows and half of them look crooked - which is no surprise; there's no room to shim them to make them straight in some cases, that's how tight they are in the openings.

    - Terri B.
  • A
    Scott Mitchell is a true professional. He responded quickly, gave me a fair quote and had a crew out immediately. Dalin and his team were personable, respectful, professional, experienced and timely. Dalin met and exceeded my expectations. I recommend them highly and would use their services again without question.
    - Jeanette P.
  • A
    A crew of two, Samuel and Ray, came to power wash the siding on a Monday.  They returned on a Thursday, allowing for the siding to dry out after the power washing and a day of rain.  As the majority of the painting was done by sprayer, all windows, doors, light fixtures and landscaping were well covered for protection.  All the painting was completed in one day.  The painters did an excellent job.  Everything was meticulously taken care of.  Samuel and Ray were very personable, courteous and professional.
    - Kathleen t.
  • A
    Very professional . Team was on time and very neat, picking up the site every night. We are getting constant positive feedback about the paint job. Nice job power washing and getting the house prepped. The trim came out well and the attention to detail was excellent. The way they could make the old section marry with the new garage was impressive. Price was as promised. Highly recommend this company.
    - Linda G.
  • A
    Glenn's crew did a good job painting the exterior of my home. It turned out that there was more work needed than Glenn anticipated when he quoted, but he stood by his quote! We are pleased with the work and we would use Glenn again in the future.
    - daniel l.
  • A
    Andy and his crew are busy, but we were not in a big hurry.  Once the date was set, he was there.  Andy is a real professional and he knows how to assess a situation, determine what needs to be done (any why) and complet the work in a professional manner.  He also STANDS BEHIND HIS WORK!!
    - Thomas S.
  • A
    Jeff and his two assistants were on time and completed job in remarkable time. Price was very reasonable. Jeff has done work for me before and I am very pleased. I recommended him to a neighbor and he was also very pleased.
    - Patricia A T.
  • A
    Contractor was well organized, did a good job on preparation and carpentry repair work. Used a good base coat. Finished coat. Labor excellent. Materials OK. Foreman Kevin managed work progress and crew productively well. Carpenter Frank is an experienced carpenter and has good ideas. Veronica (painter) was very careful and quality painter.
    - RADWAN J.
  • A
    Andy and the folks at Spectrum Painting are true professionals in every sense.  From the pre-work inspection to the onsite work and finally to the closing of the project,  they are always clean, polite and courteous.  

    They take time to make sure you are clearly aware of the status of the project throughout the entire timeline.  Andy provides several touchpoints along the way, keeping the homeowner updated as the overall status.

    I like this, because It gave me piece of mind that they really did care about us.  

    I would definitely use them again and have referred them to 3 other individuals already.



    - Anthony B.
  • A
    These will be my painters from now on.  I am a somewhat picky DIY type of person, and I had a negative experience years ago when hiring painters.   This was different.  From the start, the communication from Scott was great.  He showed up promptly, walked/discussed the job, and produced a detailed quote with options reflecting key choices within days of the first call at the busiest time of year.  He is a former paint company worker so he was very knowledgeable about the products and clearly treated painting as a profession.  The quote was reasonable for the work to be done and they started within days.  It's a large house with many off-color accents so they sent a good sized team.  They also communicated well throughout the job, moved quickly but with attention to detail, and the job was done before I knew it.  The whole team was friendly but professional and it was easy to have them around.  The only add-on was to repair the posts holding up my porch, which turned out to have extensive rot at the bottom..  They cleared that with me and provided a quote for the add on before doing the work.... which likely averted a collapse at some point in the future.  Well worth it.  The house looks beautiful an I suspect the paint will hold up for many years.
    - Eric T.
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Exterior Painters in Exeter

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