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Plumber reviews in Dover

  • A
    Advance Pump & Filter Co Inc
    All the team at Advance Pump and Filter have been fabulous over the years. Whether it is just answering questions or performing work in a timely manner by professional technicians. I highly recommend this fabulous company.
    - Lynn L.
  • A
    Sebastian Septic Svc
    Service provider / driver (I forget his first name - sorry) was very friendly and knowledgeable regarding the pumping of the septic tank and the reason for my drains backing up.  I will definitely use Sebastian Septic again.  He also had a squeaky clean truck AND enough hose that he didn't have to back up over my lawn and leave behind divots from his truck.  Great experience.
    - Pete G.
  • A
    Value Rooter
    Outstanding. The very personable and knowledgeable gentlemen, I believe his name was Eric, did a fantastic job. Quick, efficient and friendly. Nicely priced work - no sticker shock! Highly recommendable.
    - Michael K.
  • B
    Value Rooter
    Serviceman arrived and within 10 minutes the problem was solved. However, I was shocked by the price of the service. $120.00 for 10 minutes work is outrageous. I realize there is a charge to walk in the door but charging me the equivalent of $720.00 an hour to clear a bar of soap is excessive.
    - Michael K.
  • F
    Martel Plumbing & Heating Inc
    I am writing regarding the charges for the work performed at my residence by Martel Plumbing, Heating, and Air Conditioning and invoiced on the attached invoice. (NOTE: I was unable to attach the invoice.) I feel strongly that this invoice is unfairly priced and that it represents a very significant change from the way in which we have done business with Martel in the past. In the fall of last year I contacted Martel and asked for an estimate for replacing our heating and air conditioning equipment, and our water heater. A representative came out and examined our equipment and emailed us an estimate. Although the form was labeled as a ���Proposal���, I took it to be Martel���s standard form that they use for estimates, and I thought that the total amount quoted represented an amount that the work would not exceed. It was never explained to me that this was a ���fixed price��� job, as Martel had always done work for us on a time-and-material basis. When I contacted Martel to make arrangements for the work to be done, the thermostats were still a question. So I went online and called Honeywell to obtain information about the wireless WiFi thermostats that Martel had suggested as being suitable. Both the Honeywell website and the Martel estimator told me that my existing thermostats would not work with a two stage furnace. The estimate included thermostats but it did not list the manufacturer and model number. Also, since the two stage furnace would be replacing our one stage furnace, it was understood that we would need a new control panel, and that this was a part of the estimate ��� just like all the other parts and materials needed for the installation. When the installers arrived, the question of the thermostats was still unanswered. But it so happened that during the previous year, Martel had already replaced the furnace control panel, and had installed one that could operate with either a one stage or a two stage furnace and would work with my existing thermostats, so neither the furnace control panel nor the two thermostats needed replacing. This represented a significant savings in hardware costs ($570-$786 at sale and list prices) as well as labor ($???), since the wiring for the existing thermostats was insufficient for two stage wired thermostats and would have necessitated either rewiring for suitable thermostats or using wireless WiFi thermostats. As the installation was beginning, I received an invoice from Martel. It did not account for the actual labor expended, nor did it make any allowance for the unneeded parts that were included in the estimate. This upset me, and I contacted them and asked for an itemized invoice, expecting to get a time-and-materials invoice that reflected the reality of the actual work involved and the parts that were actually installed. I did not receive the revised invoice until after the work was completed. It was for the same amount as the first invoice, with a small credit for the thermostats and the furnace control panel ($300, not the $570-$786, plus labor). This caused me to question all the charges on the invoice. Using the internet and looking up retail prices for the major components actually installed, I discovered that the prices for which Martel had invoiced me was more than $900 over the retail prices I found, and that Martel���s charge of $1955.02 for miscellaneous materials (which conveniently brought the invoice total to an even number of hundreds of dollars) was even more inflated than their other prices. Actual consumer prices for the copper and pvc tubing, elbows, 3 shut off valves, a condensate pump, wires, hangers, blocks, gravel, etc. is $1500-$1600 less than the invoiced charges. I have documented the consumer pricing for the components used and I am willing to share this data. Overall, I was charged more than $2500 above RETAIL prices just for parts and materials ��� even though I am confident that Martel purchases these at WHOLESALE prices ��� making their gross profit $5000 to $6000 over their actual total costs for parts, labor, and materials. The ���senior discount��� advertised on their website turns out to be a mark-up to inflate all their costs. This incident leaves me believing that I have been duped and unfairly invoiced. Further, I didn���t initially receive any information or help getting my new equipment registered so that the warranties would be in effect. And no information regarding rebate programs from which I might expect to benefit. When I inquired about this, I was given websites to go to so I could learn about this and deal with it on my own. Finally, when I contacted Martel with my complaints about their invoice, I was told that when I signed the ���Proposal��� it became a ���Contract���, and I was obligated to pay the amount on the revised invoice regardless of the actual costs of parts, labor, and materials. Even though I shared my documentation regarding consumer pricing, Martel refused to share their wholesale pricing information. No one from Martel ever pointed out in advance the change in our business relationship - that unlike other work Martel has done for us, the work listed on the estimate would be done for a fixed price, not on a time-and-material basis. While it may or may not be true that I am legally obligated to pay the greed-inflated amount, it is nevertheless a fact that I was grossly overcharged, and that I was tricked into thinking that we would be doing business as we had always previously done. Paul Cully 5 Ezras Way Dover, NH 03820 978-692-2498 pac4patriot@comcast.net
    - Paul C.
  • F
    Pettigrew Plumbing and HVAC
    I never received a call back. I am extremely frustrated by this - I find it inexcusable. I can assure you that we will take all future needs - and those of our large neighborhood association - elsewhere.
    - Lynn L.
  • A
    Pettigrew Plumbing and HVAC
    He shows up, he has multiple crews, but the crew that I have, shows up when they say they are going to show-up, if there's a problem they come to me and say, okay, here's our difficulty, so they very much have topped over, I would definitely recommend them.  They're more expensive, but for this type of job, I wanted a really experienced plumbing contractor, and he didn't have any problems with the inspector, which I knew he wouldn't.   He did it the way the inspector liked the first time, and we have a real big problem in our town with that.I can't tell you about their finished work yet, because I haven't seen it.

    This has all been rough in, but, they do have experience with steam pipe, which is really unusual, and that was awesome, they've moved radiators around for me, and they've really done a great job, in terms of an old victorian building how we can figure out how to get all these runs.   They are thinking plumbers, they solve the problem, they show-up.   They think ahead, and plan ahead, and they're smart with their hours.
    - Lisa P.
  • A
    Peter Clairmont
    I would highly recommend his work and will hire him again with the next home project that is too big for my britches. He is trust worthy as well, and have trusted him in my home without being present.
    - Garth M.
  • F
    Martel Plumbing & Heating Inc
    Had Ed out for visual inspection and to gather information for a quote. Ed then dodge 4-5 calls and never got back to me. Ended up going with someone else. Not sure how one can run a business and dodge callbacks from people willing to spend some money
    - Nathan B.
  • A
    LaCoss Carpentry
    Aaron is a fantastic carpenter and is very meticulous in his work. He points out any problems he may see while doing the job (my home was built in 1976) and saved me from further problems down the road and saved me money in the process.  Aaron works alone so the job will take longer than you might have anticipated but it is well worth the delay.  His attention to detail and quality of work is the best I have seen in my forty years of hiring contractors.  He is also a finished carpenter and did outstanding work on the many projects I had him do on the interior of my house.  I also thought he was very reasonable and fair regarding the cost of my projects and he will never leave behind any cuttings or debris from the work site as he cleans up after every work day.
    - Michael K.
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Plumbers in Dover

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