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Hvac Repair reviews in Dover

  • F
    JB Mechanical
    I would strongly advise everyone not to do business with Jeff. I paid JB Mechanical $4750 for 2 condensers and 5 heads. He installed 1 condenser and 2 heads incorrectly. He also completely damaged my new addition which cost me 4k to fix. The worst part is Jeff refused to install the other condenser and refused to give me my money back for not doing the install. Currently going to court to recoup the money for damages and money owed. NOT SOMEONE YOU WANT TO DO BUSINESS WITH!
    - frank m.
  • A
    Climate Zone
    WOW!! I was very impressed with the whole experience. We received estimates from three other companies and Climate Zone took the time to dig in and really assess the existing system. They made multiple trips to my home before submitting a proposed solution and estimate. They offered a solution to fix the existing duct work so the home would cool more efficiently. Their solution was more than the other estimates, but we choose them because of the option they provided. The project took three full days and the work crew was hard working, professional, and clean! We highly recommend Climate Zone.
    - Anne-Marie B.
  • A
    Pettigrew Plumbing and HVAC
    Pettigrew rep was very professional and kind on the phone. Even though we didn't need someone to go out in our situation, he still took a short time to explain a short term fix. We will look at Pettigrew for any future major A/C heating issues for our property. Thanks!
    - JULISSA R.
  • A
    Heritage Plumbing, Heating, Cooling, Electric
    Bob Josephson was my technician. He couldn't have been more personable and it was a pleasure working with him. He very clearly explained both what he was going to do to diagnose the problem, as well as set realistic expectations regarding time and outcome. In the end, Bob determined what the issue was and fixed it so my system works now ���� I have the annual service plan with Heritage so I didn't pay for the visit. I would unequivocally recommend both Heritage as well as Bob in particular.
    - Sam B.
  • F
    Martel Plumbing & Heating Inc
    I am writing regarding the charges for the work performed at my residence by Martel Plumbing, Heating, and Air Conditioning and invoiced on the attached invoice. (NOTE: I was unable to attach the invoice.) I feel strongly that this invoice is unfairly priced and that it represents a very significant change from the way in which we have done business with Martel in the past. In the fall of last year I contacted Martel and asked for an estimate for replacing our heating and air conditioning equipment, and our water heater. A representative came out and examined our equipment and emailed us an estimate. Although the form was labeled as a ���Proposal���, I took it to be Martel���s standard form that they use for estimates, and I thought that the total amount quoted represented an amount that the work would not exceed. It was never explained to me that this was a ���fixed price��� job, as Martel had always done work for us on a time-and-material basis. When I contacted Martel to make arrangements for the work to be done, the thermostats were still a question. So I went online and called Honeywell to obtain information about the wireless WiFi thermostats that Martel had suggested as being suitable. Both the Honeywell website and the Martel estimator told me that my existing thermostats would not work with a two stage furnace. The estimate included thermostats but it did not list the manufacturer and model number. Also, since the two stage furnace would be replacing our one stage furnace, it was understood that we would need a new control panel, and that this was a part of the estimate ��� just like all the other parts and materials needed for the installation. When the installers arrived, the question of the thermostats was still unanswered. But it so happened that during the previous year, Martel had already replaced the furnace control panel, and had installed one that could operate with either a one stage or a two stage furnace and would work with my existing thermostats, so neither the furnace control panel nor the two thermostats needed replacing. This represented a significant savings in hardware costs ($570-$786 at sale and list prices) as well as labor ($???), since the wiring for the existing thermostats was insufficient for two stage wired thermostats and would have necessitated either rewiring for suitable thermostats or using wireless WiFi thermostats. As the installation was beginning, I received an invoice from Martel. It did not account for the actual labor expended, nor did it make any allowance for the unneeded parts that were included in the estimate. This upset me, and I contacted them and asked for an itemized invoice, expecting to get a time-and-materials invoice that reflected the reality of the actual work involved and the parts that were actually installed. I did not receive the revised invoice until after the work was completed. It was for the same amount as the first invoice, with a small credit for the thermostats and the furnace control panel ($300, not the $570-$786, plus labor). This caused me to question all the charges on the invoice. Using the internet and looking up retail prices for the major components actually installed, I discovered that the prices for which Martel had invoiced me was more than $900 over the retail prices I found, and that Martel���s charge of $1955.02 for miscellaneous materials (which conveniently brought the invoice total to an even number of hundreds of dollars) was even more inflated than their other prices. Actual consumer prices for the copper and pvc tubing, elbows, 3 shut off valves, a condensate pump, wires, hangers, blocks, gravel, etc. is $1500-$1600 less than the invoiced charges. I have documented the consumer pricing for the components used and I am willing to share this data. Overall, I was charged more than $2500 above RETAIL prices just for parts and materials ��� even though I am confident that Martel purchases these at WHOLESALE prices ��� making their gross profit $5000 to $6000 over their actual total costs for parts, labor, and materials. The ���senior discount��� advertised on their website turns out to be a mark-up to inflate all their costs. This incident leaves me believing that I have been duped and unfairly invoiced. Further, I didn���t initially receive any information or help getting my new equipment registered so that the warranties would be in effect. And no information regarding rebate programs from which I might expect to benefit. When I inquired about this, I was given websites to go to so I could learn about this and deal with it on my own. Finally, when I contacted Martel with my complaints about their invoice, I was told that when I signed the ���Proposal��� it became a ���Contract���, and I was obligated to pay the amount on the revised invoice regardless of the actual costs of parts, labor, and materials. Even though I shared my documentation regarding consumer pricing, Martel refused to share their wholesale pricing information. No one from Martel ever pointed out in advance the change in our business relationship - that unlike other work Martel has done for us, the work listed on the estimate would be done for a fixed price, not on a time-and-material basis. While it may or may not be true that I am legally obligated to pay the greed-inflated amount, it is nevertheless a fact that I was grossly overcharged, and that I was tricked into thinking that we would be doing business as we had always previously done. Paul Cully 5 Ezras Way Dover, NH 03820 978-692-2498
    - Paul C.
  • A
    Strogen's Service Experts
    They are good; I would recommend them. Brothers own the company, but they recently sold it to a larger company. They used to work on the boilers at my church so I have hired them for lots of jobs. I have a service contract with them so they come and keep it up. I have used them for many, many years.  Their price is actually pretty reasonable if you stay within their thing which is maintaining modern heating and HVAC. They are not as good for steam so that is why I don't use them for steam.  Their prices are not bad and they usually have good techs. Their quality is excellent. They are really good and I would recommend them. If they are going to be late, or whatever, and are going to be tied up they are a very good about calling you. They will call you on the way over so actually they are very responsive to the customer.
    - Lisa P.
  • F
    Martel Plumbing & Heating Inc
    Had Ed out for visual inspection and to gather information for a quote. Ed then dodge 4-5 calls and never got back to me. Ended up going with someone else. Not sure how one can run a business and dodge callbacks from people willing to spend some money
    - Nathan B.
  • A
    Jeff Pritzker HVAC
    Terrific job! Learned of Jeff through a referral by a neighbor. The guy was very responsive, had great prices, and got the job done on time and for a lot less than we anticipated! A++++ Service & Price.
    - Dale J.
  • A
    Upon receiving their estimate we didn't look any further and chose East Coast HVAC to install our new boiler system, and replace our oil tank. They arrived when scheduled and finished the installation right on time. The workmanship was excellent as was the clean up after the job was completed. We're extremely satisfied.
    - Peter D.
  • A
    Jeff's K-1 Heating LLC
    My boiler was not working properly and it was a pretty cold day. I called Jeff at around 3:30 pm looking for an emergency service visit to get me back up and running. He arrived within a half hour of my call and got right to work on the problem. He replaced the parts that were necessary and explained and showed me why they were needed. He also pointed out a few things that needed work. I will definitely be setting up an appointment to have Jeff back and repair what's necessary. I am extremely pleased with his service.
    - Peter D.
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HVAC Contractors in Dover

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