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Door Installation reviews in Brentwood

Real People ~ Real Reviews ~ Real Results

  • I contacted the company and Craig came out and looked at my situation. In the process of discussing the door I mentioned how it was getting hard for me to lift the bulkhead (I am older than that old bulkhead!) and he immediately checked out the area and determined that he could custom size the door panels for me so they would be easier for me to lift. Because of being busy with other jobs (good for him!) and a few weeks I would not be available it was determined that the installation would take place in about 2 months. The day of the installation he and his crew were here on time, and the job was finished in about 4 hours. They cleaned up beautifully. Since the installation there have been several substantial rains, and my basement has been dry, dry, dry! I did pay extra for the painting of the door, but there was no way I was going to take on that job myself and therefor it was well worth it.
    - Vicki L.
  • The roofing was an extensive project with multiple roofs being repaired. They provided details on the damages and repaired completed with competitive pricing. 

    On wood siding and deck replacement they did their best to keep cost down while providing quality service making helpful suggestions along the way.

    Anything outside the realm of their expertise they refereed to another qualified vendor.
    - Lynn N.
  • Bottom line up front:  My experience with Professional Building Services (PBS) started, continued, and ended badly.  I think PBS has potential and that the owner, Pete, has recognized the breadth and depth of his personnel turnover problems.   Their Ops Manager, admin, an entire crew, and various other employees left and were shortstaffed.  They are overwhelmed and are juggling way too many jobs concurrently, trying to satisfy everyone, but quality workmanship certainly suffers.

    If you hire PBS, monitor and track their employee and sub hours closely and have them initial their arrival and departure times on your tracking sheet.  Also, be ready for callbacks and to do a lot of work yourself, to include clean up.  I finally called for the porta pot and dumpster removal b/c PBS let those very beautiful items sit there month after month, with all that snow we got last year.  Also be prepared for an inordinate amount of your time to be invested.  I easily sent PBS employees over 100 e-mails over 11 months, mostly on coordinating schedules, but often on billing discrepancies too.

    I hired PBS on what was supposed to be a simple, fast time and material (T+M) bathroom renovation between Christmas and New Years of 2014 and they finished 11 months later on 11 Nov 15!  It took them almost a year for a standard tub to tile renovation.  Granted, it was a small, easy job that PBS doesn?t usually take but Pete Ciaraldi, the PBS Owner, and I thought it could be win-win.  I?d get on his schedule faster and his crew could knock it out during a slow period and earn some extra cash. 

    What happened?

    • - Coordinated with the owner, Pete , his Ops Manager, Matt Bouchard, and his energetic admin support, Cathy Zaconne.  Pete only provided the initial quote and negotiated contract terms before handing me off to Matt, which was standard.  Pete?s family owned this business under a different name, but he went in to another business as an engineer (I think) and accepted a sweet buy-out offer.   So, I?m guessing he?d like to hand this company off to his 20-something year old son soon.

    • - Signed a standard contract clearly outlining labor rates, terms, and conditions.  Pete was pleasantly flexible on contract terms and text.

    • - I envisioned a higher end shower with radiant floor heat, 0.5 inch glass shower enclosure, and quality workmanship. 

    • - Turns out the subs didn?t really want to work between the holidays after all and there were no alternate employees who did.

    • - Pete started out as the rainmaker and I never heard from him until Matt, the Ops Mgr quit or was fired no notice.  Then Cathy the admin support (who kept everyone on task) also left.  Cathy kept everyone on task.  Then PBS lost an entire crew of skilled craftsmen too!  I knew something was up when I finally started hearing from Pete personally.    

    • - First part of the job was to demo a hardwood floor area outside bathroom and replace with tile for a mudroom.  I demo?ed the floor to save time and money while PBS employee/sub Jim Fournier did the floor tiles.  Turns out Matt bought brown grout for gray tile so we sent that back.  Turned out to be too difficult to schedule Jim to grout the tile after that.  I installed the floor transition pieces to deal to the different floor heights and I grouted the floor myself. 

    • - I specifically asked Matt about the tile pro several times?and was repeatedly told by Matt that ?they have someone?  (meaning Jim, their on-again, off-again employee or sub depending on the week).  Lesson learned: if you have a tiled bath wall, ensure a tile specialist is identified and do not use a jack of all trades and master of none.  The PBS chap who did 90% of the work for me on this job was Jim Fournier.  Jim is a great guy to chat with, has a good sense of humor, and is very trustworthy.  He generally does good work but I did require him to do several call backs to correct his mistakes.  Matt did not treat his folks well and often used Jim as his verbal whipping boy and expected Jim to correct the work of other PBS employees when they made mistakes.

    • - The crew planned a substandard shower just to finish quickly:

      • -- with a rubber liner that would get tacked to the studs, resulting in a swiss cheese effect!  It would have been ruined before it ever saw water.

      • -- so, I changed course after seeing Jim?s work and decided it was better to use a presloped high end tile kit from Laticrete, which I acquired myself.  I had no faith in Jim being able to get the floor slope right otherwise.

      • -- they weren?t going to install any additional blocking behind the shower wall so I had to do it myself.  Full disclosure:  I made mistake #1 by putting a nail right through the copper pipe. Easily and quickly corrected by the plumber Brian and a nice lesson learned for me to stop work before I got tired.

      • -- Jim improperly framed the shower.  He knew it was going to have heavy 0.5 inch glass doors supported by bracket fasteners going directly into the studs but he never added any studs there!  So, I directed that it be done over.

      • -- The team (to include the electrical and plumbing subs) do not work well together and the left hand does not know what the right is supposed to do.  No one wanted to install the exhaust fan vented outside so Jim finally had to do it.    

      • -- Same issue with team dynamics happened for the electric radiant floor heat. Everyone acted like it wasn?t their job to install so Jim got stuck with it again, even though he had never done it before.   So, who do you think read the directions and took the requisite voltage readings?  I did.

      • -- The crew (except for Eric the electrician) play it fast and loose on their hours, resulting in wide discrepancies with reality.  In theory they are supposed to use smartphone apps to log in and off job sites but they sometimes had trouble getting a signal in my driveway.  I wised up after seeing the first hourly bill and then asked the fellas to initial off on my own time sheet where I closely tracked their arrival and departure times.  Just a coincidence that after that they were more accurate (yeah, right!)  The plumbers working for Paul Martin were the worst offenders...we?re talking about consistently being hours off, not a measly 30 min.    

      • -- Shower wall tiling was substandard at best.  Several significant lippages are clearly evident and the wall and floor both have wave issues, even with a presloped shower pan.

      • -- You should see how bad the walls and ceiling came out after Jim plastered.  Sanding was inadequate which resulted in lines everywhere.

    -- Pete really does mean well and genuinely wants to provide exceptional work.  He (like all of us) was juggling a lot of familial challenges concurrently and experienced huge personnel turnover.  In my view, he never handled the crisis of losing his Ops Manager  correctly by notifying his clients up front and never apologized for the long delays and frequent callbacks required.  I think he is trying to mentor his son Joey to take over as Ops Manager but I?m dubious as to whether he has the requisite experience and interpersonal skills to manage clients, staff, and suppliers.  Pete needs to hire and pay for top quality folks if he wants superlative results.
    - John G.
  • Kevin was punctual, responsive, and very detail oriented.  He gave us his honest and much appreciated evaluation of the job and how to best accomplish the work within our budget.  His estimate was true to cost and he was a pleasure to work with.  We were very comfortable having him at and in our home.  Kevin arranged for an electrician to come and facilitated our communication with the electrician to make the timing go smoothly.  He also encouraged us to fill up the dumpster he brought over, which was a huge bonus! We chose Kevin as our top choice from 3 estimates and would definitely use his services again.  Thanks Kevin!!!
    - Laura C.
  • From getting a quote to paying the bill Fimbel does a horrible job of explaining how they handle projects and what they need from me as the customer.  Jackie at the Epping office makes the customer feel as if it is up to them to figure out Fimbel's procedures. Not to mention that as she told me, it is hard to keep all the customers straight; so much for personal attention. I find it hard to believe that they are that busy considering it took less then a week from the first call to get the openers installed.  The price was on par with Overhead Door of Portsmouth.  They did not install lightbulbs or the keypad, citing issues with location and not knowing how to install it.  Perhaps they should review an installation site prior to performing the work so they can determine what is appropriate. I still had to pay for the keypad.  The openers work and I am happy with that. Hopefully, I won't be requiring any service from Fimbel down the road.
    - Matt S.
  • The folks at GSHI improvement did an excellent job replacing all my entry doors. They also fixed the header  over the sliding door that was improperly installed. Very much enjoyed working with them.

    Follow Up:
    The side door was becoming very difficult to close, so I tried to get GSHI to come out and check it out. I got no response. I submitted a warranty claim with ThermaTru doors who were very responsive and sent a representative out to check out the door. He indicated that it was an installation issue, and then proceeded to adjust the door so that it would close easily.  I notified GSHI that ThermaTru indicated that it was an installation issue.Again no response.
    - Matt S.
  • I had originally contacted Kevin a few months ago due to a leaking ceiling in our basement.  He came out for a free estimate and determined it was due to the the blowing wind and driving wind we had the week prior.  He thought it was coming possibly from the some of the shingles above our sunroom causing water to enter and leak down behind the siding and trickle down into the basement.  He gave us an estimate, but told us it was best to do any kind of shingle/roof work after the snow had melted and in warmer weather.  He made a note to call us in March.  
    It just so happened in March we had water spots on our ceiling from in a different spot in our family room on the other side of the house away from the previous problem.  I called and he was able to come later that week.  He determined it was most likely from the melting snow of the blizzard that had found its way in through exposed nail heads and improper sealing where the roof met the side of the house.  He gave me an estimate to repair that problem as well as what he thought was causing the previous problem in the basement that was $100's of less than the original estimate months ago due to the fact that snow had now melted and he could see the problem better.  How many other carpenters would change their estimate to less than the original after determining they did not have to perform as much work as originally thought?
    While here, he took his time and did not rush.  He walked us through every step of the process and explained everything he was doing and why he was doing it.  He walked us around afterwards and made sure we were satisfied with everything he had done.  He went into the attic to help us identify potential future problems.  He also took measurements for another project we plan to do in the future.  
    We will definitely be using him again in the very near future and will continue to use his services as other problems arise.  We would recommend him to anyone looking for a carpenter/handyman.
    - MELISSA H.
  • Very responsible and resourceful. He is attentive to details, works to a high standard. If he doesn't know how to do something, he finds an authority. Does beautiful work on doors, fixing the wood as necessary. Fine work on walls and ceilings, meticulous in preparation.
    - David W.
  • I called them. They said they could get it done by the end of October. They did it when they said they would, and did finish it before the end of October. We did not contract them to replace the sill at that time, because we didn't know it was rotted. That of course added a lot to the original estimate. They kept us informed of what they were doing. They did not give me an estimate as to what replacing the sill would add to the cost and I didn't ask, because I really didn't want to know since it had to be done no matter the cost. I think what they charged was reasonable for the extra work. Overall, it was a very good experience.
    - Paul A.
  • To date no service has been performed and all attempts to contact him have not been answered.

    - Steve O.
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