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Tile Installation reviews in Brentwood

  • A
    Not only was his work professional and extremely well done, but he was kind enough to work around our schedule. Also, he was very conscientious of our small children and got everything done on time and in budget.
    - Katherine D.
  • F
    In my experience, contacting Lerry and his wife Lisa (the office manager) from Applewood was a colossal waste of time.  Here?s why:  
    I begin my due diligence of screening potential general contractors (GCs) for a standard tub to shower bathroom remodel.  I contact several GCs and make appointments with a couple to meet them and to discuss the project.  I liked Lenny and Lisa for their experience, technical skills, and responsiveness so I decided to consider them.  They were family run and had time in their schedule.  We clarified requirements and Lenny offered ideas.  Their prices were reasonable and they were making the short list.  
    Then progress hit a roadblock on the contract, however.  The reason is because the Applewood team proved completely inflexible on their contract terms and conditions.  They claimed that their contract was fixed and could not be altered. Really?  I?ve dealt with more contracts and GCs than I care to admit over the decades with all of the elder care renovations I?ve completed in multiple states and this simply not true.   
    A reasonable contract is designed to protect both parties, not one.  More specifically, here is what they objected to and did not agree to add: 
    - my requirement that they and all their subs required insurance.  Non-negotiable if you are smart and research it. 
    - estimated start date (within a couple months) 
    - clause that ?time is of the essence? and that ?work will proceed without substantial delays?? you want this clause so they don?t start the job and then not show up for days or weeks at a time. It is grey enough to be flexible and protect both parties. 
    - their text had reference that contractor is ?authorized to do work in his opinion is necessary and plans may need to be altered of the contractor?s discretion.?  Result: blank check.  I asked that we simply add ?with consultation of owner? and they disagreed.  Note that I was reasonable and did not seek a more balanced ?consultation and approval of owner?.  
    - no cleanup clause, they could leave your place a mess and you have no recourse
    - no GC pays subs reference.  So they can take your money and the plumber and electrician won't get paid. 
    - no building permit reference 
    -did not want to add "good" before "workmanlike manner? in the context that "all work is to be performed in a good and workmanlike manner".  This standard clause means if they do shoddy work you don't have as much recourse.  
    You get the idea?only concerned about protecting their interests and could not care less about the client's interests.  I cannot speak to the quality of what work they do but if they hide behind a contract in this way, I would not consider them.  
    I?d advise you to not waste your time with Applewood.  Shop around and identify GCs who have more knowledge, experience, and trust.  Find one that is more balanced and reasonable.  Find a GC you are comfortable with and establish a good rapport built on mutual trust and balanced, flexible terms.  What do they have to hide?  What are they afraid of?  Walk if they say they are not open to changing their contract.  The GC I went with never hesitated to add all these things to my contract and the result was worth waiting for.
    No one wants to go to court but you won?t have much leverage if you sign their contract blindly.  Your first source of leverage is the schedule of payments but after that is the contract.  Suggest you not just focus on the price but pay special attention to the contract terms.  You don't need a lawyer.  Research this as much as you research whether you want radiant heat, tiles, epoxy grout, and plumbing fixtures. Take your time and select the right GC...Good luck!
    - John G.
  • A
    Superfloorz did a great job with the installation of new carpet, tile and hardwood. The finished color of the hardwood was exactly what we were looking for. In addition, Superfloorz was able to meet a very tight schedule and went the extra mile to accommodate our schedule.
    - Matt S.
  • A
    They are very good. We are very happy with them. We have looked around in the area and spoke to other companies and we decided to go with Keith. He was very knowledgeable and very helpful. He had a great selection of flooring and the installers were wonderful; they are great. They were professional and they did a wonderful job. We were really happy with everything. It was a pleasant floor that they put down and we were very happy with it. They were also very neat, they cleaned up everything. They answered all my questions. I really don't like having people in my home because we have had other people in the home and we had a bad experience but they were wonderful. We'll have them back again. They were on time and they did the job. I had no problems. They worked right through. They were also very professional. I think that was what I really liked about them. They were very professional from Keith to everyone in the company. The installers were very professional too.
    - Robert R.
  • A
    Overall I am very satisfied with the project. It took longer than expected, approximately a month longer, partly due to unexpected complexity of the tile work and partly due to an error in positioning of the tub which took several steps to correct. Despite this, I highly recommend this contractor and plan to hire him again to remodel my kitchen. The tile work was complex involving many pieces of small mosaic that the installer labored over with great care to get perfect. I think the project could have easily come out looking sloppy with a less meticulous person doing the tile and I was happy to wait the extra time to get the result I did. All of the people involved were professional, courteous, tidy, and did an excellent job. I was not charged extra for the extra labor, the error in the tub placement was corrected promptly and at no cost to me. I highly recommend Ryan and his crew and look forward to my kitchen remodel.
    - Andrew R.
  • F
    Granite Countertop cracked in 2 places across the sink cutout during fabrication and/or transport to our home.  Also - poor workmanship with seams. When Paul Eno refused to replace it; I contacted RS Goodrich in Epping for a second opinion.
    Goodrich came on-site and said that the 'natural fissures' which Eno attempted to repair (and dismissed as 'good enough') were in fact cracks that were caused by the stress of moving the countertop.   There was no question that the countertop should be replaced.
    I again contacted Eno ; he sent his brother Eric to look at the countertop.  Eric agreed to replace the section of the countertop that was cracked;  good luck getting the granite to match (Goodrich would replace the entire countertop).  Paul Eno agreed to this; but 'changed his mind' a week later; again refusing to do anything .
    Eno's is morally bankrupt when it comes to 'doing the right thing';  even his employees agreed with me that the granite was cracked and should be replaced;   the whole thing was a nightmare and lesson learned.    you will be wise to stay away.
    You are better to pay 20% more and work with a company that will guarantee their work.  We are out $2000, and the countertop still needs to be replaced. 

    - John S.
  • A
    There are not enough positive things I can say about this experience. Wayne is an absolute professional and master of his trade. Thank goodness we were able to book his services as he is very busy. He was punctual to the minute...non stop worker, meticulate, a perfectionist, and has absolute attention to detail. Wayne provided honest opinions and insight. He was at our home for 5 or 6 days and cleaned up each day before leaving. He was able to roll with the punches and was extremely accommodating when we had issues with our tile purchase and even after the tile arrived and we learned there were abnormailies with the tile's pattern measurements. Wayne pulled through matter of factly, and no one would ever know the challenges he was able to conquer with our tile selection situation! He also directed us to an alternate grout color selection which again proved dead on.... Wayne even personally coordinated with our electrician to arrange change off of work scheduling. We will be calling Wayne again in the near future for the final step of our remodel to install the backplash........I will certainly contact him when we take on our bath remodel. Wayne was great to work with and we wish him continued success.
    - Penny B.
  • A
    I called them. They said they could get it done by the end of October. They did it when they said they would, and did finish it before the end of October. We did not contract them to replace the sill at that time, because we didn't know it was rotted. That of course added a lot to the original estimate. They kept us informed of what they were doing. They did not give me an estimate as to what replacing the sill would add to the cost and I didn't ask, because I really didn't want to know since it had to be done no matter the cost. I think what they charged was reasonable for the extra work. Overall, it was a very good experience.
    - Paul A.
  • D
    The saleswoman was inexperienced and no help in pulling the whole bathroom together, the stone accent tile was grouted incorrectly, there were cracks in tile that had to be replaced after the surround was built that the installer didn't notice. When I finally found an accent tile I liked, it became "indefinitely out of stock." The saleswoman urged me to go with white field tile for the surround, the floor, and the shower which is way too much, and a non-white grout with the white floor tiles, which always looks dirty. The border accent tile had to be cut out on one side to allow for the shower door frame--after it was installed. They seemed to be over their heads with this project--I felt like I was their first customer to use pebbles and glass. They are unresponsive and do not have a high standard of quality and craftsmanship. I would never use them again. Four months later, some areas of grout are separating from the tile in the shower and we're still waiting for them to fix that.
    - Laura H.
  • A
    Jeff was awesome - did a fantastic job - showed up when he said he would and did a great job cleaning up. Prices were more than reasonable.
    - Albert B.
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Tile Installers in Brentwood

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