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Chimney & Fireplace reviews in Boscawen

  • C
    Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue.
    - Liam J.
  • A
    Ceaser Chimney Service responded promptly to my phone call, quickly assessed the scope of work to be done, provided a written estimate, and put me on their schedule to have the work done before winter. The work was expertly completed on Nov 20th and I could not be more pleased with the result and the whole process. John Ceaser is professional and personable. I do highly recommend him for any chimney service and will call him should I ever need future service.
    - Carol L.
  • A
    Kevin provided absolutely superb service.  It was so good that my wife and I already recommended him to 2 other individuals.
    A few weeks ago he helped me figure out where water was leaking into my home - we figured out it was coming from the chimney which had some cracks in the mortar.  He took lots of pictures while he was up on my roof so he could show me exactly what he was seeing and then provided a very cost effective solution.  The leaking has since stopped.  He also noticed some other minor issues with the chimney and fixed them free of charge.  While up there he noticed the flashing was off and re-caulked it as well - again at no extra charge.  This really demonstrated to me his desire to get the job done right.
    Earlier today he came by to service my boiler.  Yet again demonstrating great service.  Not only did he bring his own drop cloths (because he remembered my basement was dirt and tracked through the house), but he took his shoes off when travelling between his truck and the basement.  He put down clean clay beneath areas that might leak (my oil tank is very old) and instructed me on how to check it over the next few days.  He also showed me in person and on his phone exactly what he did with the boiler.  He went way above and beyond and took the time to do the job right.  His price was (again) astoundingly fair.
    When my pellet stove contract is up, I'll be renewing it under Kevin instead.  He's also already on my list to do the boiler and chimney cleaning next year. 
    Kevin has clearly demonstrated not only how competent he is at what is does - but that he does it with integrity and an attention to detail very hard to find these days.  He obviously takes pride in his work and I'm thankful I'm able to use his services going forward - he's a rare find.
    10/10 WILL be hiring again.
    - Liam J.
  • A
    unknown
    - Deborah S.
  • A
    unknown
    - Wayne W.
  • A
    ok
    - Deborah S.
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Chimney And Fireplace Contractors in Boscawen

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