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Tile Installation reviews in Barrington

  • F
    Hired versatile on a recommendation and from Angie's list reviews, and we couldn't be any unhappier with the results. As shown from the pics many tiles are 3/16 high or low, and there are many more I didn't include pics of, there are just too many, even with cabinets and an island in, there are at least 15 tiles that need to be reset. The spacing is terrible, because spacers weren't used and Brian said this tile doesn't use spacers even though the supplier and other tile installation companies say that is incorrect. The GC, carpenter, tile supplier and me were very unhappy immediately, and Brian offered to take a look at the floor and fix it. He pulled up one tile and said there's no way to fix so many tiles being that badly set without major work and changing, he blamed me saying someone had to have walked on it, even though for the 5 days it took him to do the job the room was blocked off with a temporary wall. He then said it was my fault for not having him do a self leveling floor base, even though I paid 2500$ in upgrades he recommended and he started from bare plywood. Brian has offered to come back as many times as needed to make things right, but what is needed is a complete removal of this floor and and it redone correctly. Having a family waiting to move in and the rest of the kitchen waiting to be finished for the tile to be done just doesn't allow us to wait for the months it will take for it to be done right. Pretty much spent 3900$ to have 900$ in tile installed and everyone that walks on it comments how uneven and terrible it is. Brian won't even send me a bill or receipt, it's unfortunate as he is a very nice guy, and easy to deal with and talk to, but this tile job came out just a complete waste. It's already being discussed to have it redone asap when time and budget allows. Not how I wanted to start life in a new house with a new kitchen.
    - Todd L.
  • A
    We found Don Marcotte's company online and called to schedule a time for him to come to our house to get a scope of the project. After measuring the area to be tiled, Don then asked us to meet him at his showroom in Barrington to select the tile. We described the style of tile we were seeking, Don was able to choose several samples from his display and this made choosing the tile much easier. I was not overwhelmed by looking at many tile selections. Don explained all the steps of the process, as well as the materials he would be using. We left a deposit and told him, we would call when the space was ready for his work. After calling him to say we were ready, Don called back quickly to set the installation date. He called the day before to confirm the installation appointment and Don and his workman arrived promptly the next morning. Don showed Cody the space to be tiled and helped him get set up and then left. Cody carefully protected the area near to where the tile was to be installed and got to work. Cody was very friendly and answered any and all questions well. He finished the tiling on the first day at the time he predicted, carefully cleaned up and said he would be back the next day at the same time. He arrived the next morning and quickly got to work grouting the tile. Again, he was extremely careful and neat. When he finished the back splash looked wonderful and with very little cleaning, we set the kitchen back to order.
    - Trudi G.
  • A
    We met Randy a few years ago when our home NEEDED a ton of work done on it. See the information above. He came in and provided us a complete and accurate estimate of all the repairs. Over the last few years he has been remodeling our home. His work is above excellent. He is very good at what he does. He is a perfectionist when it comes to his work. He can do anything that you want him to do. If he cannot do it himself, he knows quality people that can. He always says to me "There is nothing I can't fix." He is right. Frequently, we have neighbors that comment on how great our house looks now. We have many more projects that need to be done and you guessed it Randy is the one that is going to do it. He loves what he does and we love what his work looks like when he is done. You cannot go wrong with Randy.
    - Richard L.
  • A
    Excellent installation, beautiful floor, beautiful backsplash
    - Tracy H.
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Tile Installers in Barrington

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