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Pet Care & Health reviews in Waterloo

  • D
    Cottonwood Pet Resort
    Upon picking my dog up after a long stay, I was informed that Rocky wouldn't take his meds (for arthritis). Clearly I was upset that no one had the courtesy to call me during the stay to let me know there was an issue or to even contact the facility vet, who is also our dog's vet. On another occasion, our dog came home with some damage to his gums on one side of his mouth. I'd called to politely ask if he'd been in a fight. Today I received an email response to two boarding requests I'd made online. The answer I received from CPR was that they were fully booked. I was immediately suspicious and asked a friend who lives in another state to call and ask for availability for the same dates and size of kennel. She made the call, found out they were not fully booked and let me know that info. Clearly the Cottonwood Pet Resort staff and facility manager Chantal have no issues with lying to their clients. I called and spoke with Chantal today (4/24/17); I politely told her that I'd received notice to a boarding request that they were "fully booked" but yet a friend who called for the same accommodations/dates was told otherwise. Chantal told me that since I'd questioned them about those two specific incidents (out of probably at least 6 different times my dog has been boarded at CPR since 2014) that they no longer wanted my business. I am appalled at the lack of common courtesy, disrespectful and defensive attitude to being questioned on only two occasions and the ease with which they blatantly lie to clients. In hindsight, I do not believe the care my dog received while boarded at Cottonwood was the best it could or should have been and I strongly caution anyone considering using them as a place to board their pets.
    - Marla H.
  • A
    RIVERSIDE MEADOWS PET MOTEL INC
    It was our first time to ever board a dog. She stayed for 13 nights while we were on Christmas vacation. Their base rate was the lowest around and I added the daily play time and the bath on pick up day. They really seemed to enjoy having her, telling us stories when we picked her up. She looked/smelled great and was happy.
    - Crystal J.
  • A
    Cottonwood Pet Resort
    I called and made an appointment about 10 days in advance. I dropped off my dog to very caring staff who seemed truly happy to see her. They called me when she was ready to pick up. I stopped to get her on my way home. I paid while I waited for them to bring her to the lobby. I was in/out in about 5 minutes.
    - Barbara F.
  • A
    Cottonwood Pet Resort
    unknown
    - Diane A.
  • F
    Ridgeview Animal Hospital
    unknown
    - Diane A.
  • A
    Cottonwood Pet Resort
    Dogs did well there. We use them a lot in the fall but have not needed boarding since November. We will use them again.
    - Karen O.
  • A
    Gentle Doctor Animal Hospital
    The dogs were actually boarded and groomed at the office on 120th and Pacific. They had great care and the groomer did an absolutely wonderful job.
    - Karen O.
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Pet Care Providers in Waterloo

Companies below are listed in alphabetical order.

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