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Find Top-Rated South Sioux City Medical Specialists

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Medical Specialist reviews in South Sioux City

  • C
    From the moment we walked in, the staff was friendly and helpful. We arrived about 20 minutes early to fill out new patient paperwork to minimize the delays we normally experienced at other healthcare offices, but the wait time was virtually non-existent. We were a bit sad to be called back so soon because they had a wonderful play area for our child. The nurse was very polite and sociable as she took our information. We saw Dr. Michael L. Brenner - who we chose as the primary care provider for my husband, daughter and myself - and he was absolutely wonderful. He came off as very likable and listened to our concerns with sincere compassion. Check-out was fast and easy and we were able to make a follow-up appointment with no issues. We all feel extremely fortunate that we found him and the Family Heathcare of Siouxland to take care our family.

    Update: Almost 2 years later and the service at Family Healthcare of Siouxland has taken a drastic downturn. The administrative staff are not only rude, but they are unable to fulfill the duties of their jobs correctly. 3 of my appointments in a row were handled incorrectly. The first one they said they and quot;forgotand quot; to put in the appointment, but were still and quot;graciouslyand quot; able to fit me in the same day...after several hours of waiting around. The next one, the receptionist at the desk (who actually made the appointment the prior week) told me that I had no appointment, called me a liar, and refused to at least give me a note for work stating I was there (since I had taken a half day off for the appointment)...even though I had a card with her handwriting confirming the date and time that I was there for my and quot;made-upand quot; appointment. The third they simply let me wait for about 2 hours and then when I went up to complain about the wait, they said my appointment had been cancelled because I and quot;didn't show upand quot;... When I told them I was in the waiting room the whole time, the lady at the front said that since I didn't let her know sooner that I was waiting, I'd have to reschedule - even though I checked in with the different lady who was there when I checked in. No communication between the staff and, of course, it's all the patient's fault?

    We have also had nothing but problems dealing with paperwork and billing. We have to meticulously check our bills because we have been overcharged on several visits - not that it matters. After two months of trying to get in touch with the and quot;headand quot; administrator in charge of billing and always being told she was on vacation or out of the office, we finally had to give up and overpay on our bills because otherwise it would magically be sent to collections despite our attempts to contact anyone to correct it.

    As for the nurses, they will not answer their phones or return their messages in a timely manner. It is very difficult to get in touch with anyone except for the administrative staff who can't DO anything. If we are able to get in touch with one of the nurses, they have no problem placing us on permanent hold. It is beyond frustrating.

    We still like Dr. Brenner, but have been debating on changing our PCP simply because of all the issues we have experienced over the past year. Between the problems with our appointments, the attitudes of the staff, and the runarounds in attempting to contact the office, we are very disappointed with what we thought was a wonderful healthcare group.

    My suggestion would be that if you are moving to the area and looking for a primary care physician for your family, Dr. Brenner is an excellent choice, but until the Family Healthcare of Siouxland corrects the issues with the rest of the staff, you should probably look elsewhere.
    - Heather W.
  • A
    Great!  The lab is really good, Dr. Folchert is the best.
    - Dan H.
  • A
    None given.
    - Robert A.
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Medical Specialists in South Sioux City

Companies below are listed in alphabetical order.

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