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Moving reviews in Scottsbluff

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  • Scottsbluff's branch of North American Van Lines was contracted to pack and move our belongings from Scottsbluff to Washington State (Washington's Allied Van Lines arranged for the driver).  The local North American affiliate was contacted by the Washington movers to set up an estimate for packing our home and contents.  It took three phone calls from Washington to finally get the Scottsbluff assessment crew to come to our home.  They completed the assessment and reassured us that they could pack our home in 1 to 1.5 days.  The assessment was performed in a haphazard way, lacking attention to detail.  The Washington crew made the drivers' arrangements, and we made travel plans based on the assessment-- this occurred about 3 months before our move.
    We made several phone calls, concerned about the tight timeline, asking if we should allow an additional day for packing, but were assured by the movers that the assessment was accurate.  Even two months before the move, my husband called again to verify the timeline, and was again reassured.
    On the day prior to the packers' arrival, we still had not been contacted by the local affiliate regarding what time to expect them.  We contacted the Washington site, and even they struggled to reach the local North American affiliate.  Finally, when they did make contact, the local affiliate staff said they would be on site to pack beginning at 10:00 am tomorrow, and that there was NO WAY they could have the work done in 1 or even 1.5 days.  They would need at least TWO days to pack our home and belongings.  Unfortunately, the additional day conflicted with the scheduled driver, as well as our travel plans.  Despite multiple attempts to give them additional time allowances, they went against their original assessment...on the DAY BEFORE the planned move.  They promised something and were unable to deliver on that promise.
    More than anything, we are disappointed in the lack of communication, inattention to detail, and lack of professionalism.   The Washington folks experienced difficulty even reaching someone on the phone at the local North American affiliate.  Phone calls always go to voice mail.
    Washington's Allied Van Lines more than made up for the blunder of the local affiliate, by offering to send packers and movers from Washington State to Nebraska to move us the following week, and assuring delivery within a reasonable time frame.  They also reported the Scottsbluff affiliate to their corporate headquarters, recommending the Scottsbluff branch be shut down.  I wholeheartedly agree.
    - Michele A.
  • unknown
    - Sherri S.
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