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Boarding reviews in Ralston

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  • we had used them for 2 years to cremate critters and our personal pets/ We had taken in approximately 3 animals because we foster and also have birds, guinea pigs, etc. Well we had to piece meal the pic ups because i am on a fixed income, but we consistently picked up our ashes, When we took our last animal in around june, they told us we could leave them there until we came up with the money because they were familiar with my situation. When i came back to have them cremate another animal as well as pick up my last animal that was cremated there. I had found that they were closed down. out of business. No calls to let us know so we could pick up cremains, no letters, no idea where or what happened to the ashes that werent picked up, even my vet had told me that they had issues getting other peoples ashes because they were closed down and have no idea what happened to the ashes. They took the money and left town.
    - bonnie r.
  • Best vet clinic in the area. We have been using this clinic since the seventies. Whether it's boarding or care for our dog this is the best place to go. You get top notch care from all. Our dog is always happy going in and coming home and we always get a good report. The vet techs fall in love with our Lab. A trusted place I can attest to.
    - Raymond Z.
  • After leaving our doberman there several Saturdays in a row, we felt comfortable leaving our dog there for a week while we were out of the country. I think the facility was very nice, clean and we liked the fact there was both indoor and outdoor play areas for large dogs. We have used several kennels in the past, and were desperately trying to find one where our dog could play with other dogs (which he does VERY well) or can have alone time in a kennel run (not crate).
    The "resort" is run by the owner, his girlfriend and young 18 year old kids. I think none of them have any real dog experience, training ect. We used the cameras too "check-in" on him, which we did see him on/off the first three days. After that, we NEVER saw him again.  We did have my mother check in on him once, where she did see him in kennel run, where his water bowl had spilled and he was in the back of the run trying to avoid it (he HATES water). She did ask them to clean it up. We also had her pick him up for us on his last day since our flight got in late. She did ask why he was not in the play areas the last three days, and one of the kids said they were TOLD he was aggressive, and was not to put him with other dogs, and put him out back by himself.
    When we got back I was very concerned to learn our dog was aggressive, so I made a special trip to the Pet Resort to ask question about his behavior, what he had done, and was it towards a person or another dog, as I would want to know as his owner and for future knowledge. We had NEVER seen our dog act aggressive towards any person or animal. If anything he is a big wimp and will yipe and lay down if another dog scares him, so I was very confused! He may be a doberman and look the part, but acts like a Golden Retiever.  I asked a young girl and the owner's girlfriend (that works the front desk). The girl said she was told he was aggressive. The owner's girlfriend, snapped at her and said "He's NOT aggressive, where did you hear that?"  The girl (who looked terrified) said "You told me that". Long story short, there was some type of mix up and "somehow" our dog got labeled aggressive. They basically left him in isolation except when a boy would play outside with him for 15 minutes at a time. They apologized about the miscommunication, although they did not take any off the $250 bill. I was paying for doggie daycare. If I wanted my dog left in a kennel run most of the time, I could have taken somewhere else for 1/2 the price.  Also, I was a bit surprised of the miscommunication due to the fact we had been bringing him there for several Saturdays, so they would get to know him and his personality.  I personally think they were afraid of him being a doberman. If he was a Golden Retriever, I don't think this would have happen.
    Desperate to make this kennel work, we did take him back a few weeks later for another Saturday for one more try. It was cold and raining that day. We left him for the whole day of daycare. We saw him first thing on the cameras for about 1/2 hour, then he vanished again. I thought maybe they gave him down time at lunch and checked back two hours later. Nothing. I watched the cameras on/off for another hour and then called. They said they had kept him outside since we dropped him off, almost like they had forgotten about him! Dobermans do not have a thick coat, it was 35 degrees out and raining on and off, he had to be freezing . They said they would bring him right in, which they did and proceeded to put him in a kennel and leave him there. By this time I was so upset we drove back up to pick him up early. They said he was aggressive, but never saw it. Well, they must have still had the old note on his file labeling him aggressive. Even though he acted nice for the first 1/2 hour, they just decided all of a sudden, that he was aggressive again, and stuck him outside. If your scared of certain dogs, then don't take them!
    We have since taken our dog to another dog daycare, where he was evaluated by trained employees (he passed with flying colors). We were also told how well behave he is with other dogs at the daycare and the employees.
    If you have a Golden Retriever or Lab, this place will work great for you. If you have a "scary" looking breed of dog, you better pay close attention to where he/she is, as they act super nice, impress you with the facility, but are unorganized and misrepresent themselves.   
    - Erik S.
  • Sue, the owner, knew from the start that I was a marshmallow who would let my dog get away with murder, so I'm probably the problem - getting me in line. I started the dog with puppy lessons when she was 10 weeks old so she didn't develop any bad habits and this involved house training and we just gradually worked on things until the dog was trained so I did not have issues that she had to solve. I know that she does work with dogs that have failed with other trainers and has been able to turn them around without the use of force - she has a commanding voice and the dogs really seem to snap to when she says something. She explained to me that my dog will test me at various stages of her life and what to do when that happens. I have been very satisfied and my dog has done great. I have an older dog that I got when he was 9 months old and Sue helped with him also and I'll call her for my next dog also because I want a well behaved dog
    - Dorothy L.
  • They have been our vets for 10 years now and have helped us with several situations with all of our pets. I would highly recommend them to anyone. They were referred to us by several neighbors who were all very happy with them.
    - Kelly V.
  • The people working for the kennel were courteous and professional and the service was as expected. They even gave my dog a bath before sending him home, which is always a plus after a stay in the kennel!
    - Dan C.
  • They are reasonably priced and responsive. I get in quickly.
    - Martha N.
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