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Deck Cleaning reviews in Papillion

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  • My wife and I hired Deck Head Staining, Inc., from Omaha, Nebraska in August 2015. The company owner, Ben Armstrong was hired to stain 3 different cedar decks attached to the rear of our house at 1010 Michael Drive, Papillion, Nebraska. His company stained my deck in September 2015 utilizing an oil based stain from Pittsburgh Paints. We paid $1025 for the work to be completed, with an understanding it would not display peeling for a few years. This was after I thoroughly stripped/removed the old stain and scrubbed everything clean, that Deck Head, Inc. approved as complete, and ready for stain. Upon initial completion of the work, we were satisfied with the results. Unfortunately, during the winter months, we noticed several areas of the deck flooring were peeling, that included areas of never used during the winter. I contacted Mr. Armstrong on April 12, 2016 via text message that included photos of the deck. On April 25, 2016, Mr. Armstrong visited my home and left with a peeled stain sample from the deck. After several text messages and a few phone calls, a representative (Liz) from Pittsburgh Paints came to our house May 23, 2016. She also left with a peeling sample from the deck. Mr. Ben Armstrong continued to drag his feet throughout June and provided us little, to no communications. On July 5, 2016, I sent Mr. Armstrong a letter by e-mail offering/requesting a solution to the problem. The letter included an estimate from a reputable company that I had previously used to complete the deck stripping and re-staining. Since it’s cheaper to replace all the wooden lattice, I agreed to purchase/replace that myself as a token of my generosity. This would have satisfied my staining issue as a homeowner, and would certainly alleviate the involvement of outside agencies. A few days after receiving the letter, Mr. Armstrong requested a meeting, which I agreed to. He quickly said he would not pay another company and I could take him to court, but he had a lawyer and would win. He politely asked my wife and me if he could have the opportunity to make things right with the deck. After explaining his plan and agreeing to apply the stain by brush only, we verbally agreed to let him redo the deck. In addition, it was agreed that once my wife and daughter returned to school in mid-August, that he would start work on the deck. Once mid-August came around, Mr. Armstrong continually had excuses to not start working on the deck. Some of the excuses were rain is forecast, once I finish another job I’m behind on, I’m still trying to work out my cost with Pittsburgh Paints, I need to ensure I have enough help, it’s my busiest time of the year, and so on. Once mid-September rolled around and the deck was still sitting unfinished, I told Mr. Armstrong it would probably make more sense to wait until spring, which he agreed. Mr. Armstrong assured me that make my deck would be a priority in the spring. On March 26, 2017, I contacted Mr. Armstrong about starting work. After several delays of him failing to show up at my house, we finally met up. We discussed and agreed on everything that he was to do and how my deck needed to be a priority on his schedule. I further told Mr. Armstrong that we expect him to accomplish things in a timely manner, which he definitely hasn’t done. After his first round of pressure washing, he failed to rinse the remnants of stain from plants, siding, landscape lights, and the deck itself. He quickly pressure washed a second time and once again failed to rinse. My wife and I had a lengthy discussion and felt we needed a guaranteed solution after a year of headaches when dealing with Mr. Armstrong. We informed Mr. Armstrong not to return to our house and hired Brush & Roll Painting from Omaha, Nebraska, whom we have used on several different occasions in the past. In addition, Pittsburgh Paints has agreed to provide (at no cost) the stain needed for the project.
    - James M K.
  • We were extremely satisfied with the project.  A 3D rendering of the finished deck provided the visual we needed to make a quick decision.  The workmanship is A+  and the crew were on time, neat and worked through each day with reliability and attention to detail.  Anyone who needs this construction should choose "Decks, Decks and More Decks".
    - Donna R.
  • I called Shawn for a bid on work to be done to my very large deck; it has 2 levels, the largest approx 20'x12' and one approx 12'x14'. The work was done over the course of a few days, with repair taking one day, power-washing on another, and finally the staining job. The crew, lead by Wayne, always arrived at the times appointed and kept me informed of the progress. Our deck is in very good shape after their efforts and I could not be more pleased with the finished job.
    Of special note, the 90' of  fence that needed to be power-washed and stained is the back drop for an extensive perennial garden, and I was really worried that the power-washing would tear up my flowers. Of even more concern to me was that the flowers would all be splattered with stain, which might kill them or at least ruin their bloom for this season. The flowers and plants ranged from 12" tall to 5' tall, so it was no small feat to work around all that greenery. Wayne did an awesome job of protecting my garden and getting the job done beautifully. The flowers were all well protected, not even the mulch was displaced. The fence looks great.
    - Claire K.
  • This was a great experience. I have not had my house painted in over six years, so I was concerned about the quality of the painter, price, and how reliable they would be. Randy with Dyer's was excellent! As the crew leader he was punctual, had excellent communication, provided a thorough bid, and invoiced exactly what was bid. The crew was professional and clean-cut, they did a great job with preparation and cleanup afterwords. No surprises…just as I hoped it would be. Highly recommend!
    - david n.
  • I called Jeremiah to get an estimate on our repair work in mid-March, and he was very prompt in getting back to us, and came out the next evening to do the assessment. He was very professional, and wrote up a comprehensive proposal for the work to be done. Once we told him that we would like to hire him, there was a bit of a delay due to the continued cold temperatures and a previous commitment he had made. Work started in early April, but the rainy weather made it difficult for the crew to work more than a day or two each week. Power-washing was done first, then a week later, repairs were made to the deck. The following week, the staining process began, but that also needed to be spread out over two weeks because of the rain. The weather was not the fault of the crew, and I felt like I was kept very informed about their plans to return and what they were hoping to accomplish each day they were there. They were respectful of our property, and moved some things off the deck that we had forgotten to move ourselves. They even moved two birds nests out from underneath the deck, did the staining, and then put the nests back where they had been before. I was very impressed that they cared enough to do this! I would definitely hire EWC again, and I know that several of our neighbors have already signed up for work to be done with them this summer! The fence and deck look beautiful, and we're really looking forward to being outside more often now that we have such a showpiece in our backyard!
    - Kristin A.
  • It took a total of 3 visits from crew members to complete the job. When the company representative, Justen, came to the house, he was courteous and seemed to agree that the repairs we pointed out that were not finished should have been. Unfortunately, we had to have someone come out twice more after the initial visit to take care of all the exposed nails and replace all nails on spindles. The only small disappointment is that a section of spindles still have staples along the top, yet the staples at the bottom were replaced with screws. The first visit to repair, power-wash, and stain our 10 x 14 deck lasted only 90 minutes to 2 hours. The other 2 visits lasted 15 30 minutes total at most. If the work completed in 3 visits had been completed in one, we would have been satisfied.
    - Janine S.
  • We love our new deck. The on-site crew took pride in their work and the workmanship was superb.
    - Judy R.
  • Not timely. Poor quality.  Left a mess. Did not correct poor quality at the request of customer.
    - Michael M.
  • unknown
    - Christina R.
  • unknown
    - Joel W.
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Deck Cleaning Services in Papillion

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