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Chimney & Fireplace reviews in Papillion

  • A
    These folks are awesome!  I had bought a gas fireplace from them two years ago.  Since then, they've had to come out 3 times because it would not light.  The first two times, they were able to get it lighting after working with the pilot assembly.  This third time, they decided the assembly was defective and replaced it and the flame sensor.  I had previously reviewed them after they initially installed my fireplace in Feb 2014.  I felt the need to write a second review after all the post-installation maintenance they have done.  I understand that occasionally a piece of equipment is faulty.  Stuff happens.  But, it's refreshing to find there are still businesses out there that stand behind what they deliver.  They acknowledged I had been having problems too often and made it their business to make it right.  Each time, they were professional, kind, knowledgeable, and punctual.  I really APPRECIATE their service.  I love the fireplace and I would highly recommend them to anyone needing fireplace work done.
    - wendy c.
  • A
    The job ended up being a little more than we had originally expected because there were issues with the wiring on the fireplace.  However, the tech was very efficient and professional.  Explained what needed to be done and was able to get the job done in a reasonable amount of time.  Cleaned up after he was done and the fireplace worked great all winter.
    - Gloria N.
  • B

    Customs Fireplace Authority knows what they are doing, but were a little flaky. It was around the holidays though so maybe that's why. The man who did the service is friendly, but maybe a little bit too much. I will consider calling him back for another service.

    - Amy L.
  • A
    Entire process was completed without a hitch. The salesperson, the person who measured the old fireplace (company president), and installer were all very professional. All questions were answered in a very thorough manner. The work was performed in a timely manner. I would highly recommend Claxton.
    - JOHN M.
  • A
    Ryan came out the same day I called to do the evaluation. He was very thorough and gave us a reasonable estimate. He was about 45 minutes late when he came to do the work but we are very pleased with the result. He replaced the control modular to get it working again and then deep cleaned it, touched up paint, rearranged logs and added some glowing embers (which look awesome)! He also insulated the chimney cap top with silicone to hopefully diminish the sound when it rains.
    - Heather G.
  • A
    I would definitely recommend Marathon Services.  They were very reasonably priced, professional, courteous, punctual, and best of all - they did a great job on my roof.  Paul (owner) was very responsive and followed up on the job to make sure I was happy with the completed work.  He was also very accommodating with the "extras" that I asked for which was awesome because I am a tad bit anal.  Louie (foreman) was very knowledgeable, polite, and accommodating.  They completed the job in two half-day sessions.  They did a good job cleaning up my yard after both sessions.  We've had many rainy days since the new roof went on and my roof no longer leaks (checked up in the attic yet again this morning.)
    Compared to the three other roofing companies who bid on this job, Marathon Services was by far the most impressive for overall  expertise, price, warranty, punctuality, responsiveness, and customer service - all good indicators when selecting a company to do the job.   Well done - thanks Paul!
    - wendy c.
  • A
    I couldn't be more pleased.  Ryan coordinated his work with the roofer to optimize efficiency and eliminate redundant work or delays.  He performed the work himself and took great pains to make a big dirty job clean and manageable.  He ordered all required piece parts and there were no delays in delivery and installation of a quality wood burning stove; after making the necessary modification on my existing fireplace, damper and chimney.
    When the job was completed, he provided instruction and warranty information and made it clear he stood behind his work, if there was ever a problem.  So far all is perfect, a great job and a craftsman whom I would be happy to do additional work.
    - Joseph G.
  • A
    Excellent, attendant spend 45 minutes explaining negative air pressure (probably brought on by installation of new high eff furnace) and solutions to try before getting into expensive solutions. Very thorough and reasonable!
    - Lizann F.
  • A
    - Trish H.
  • A
    I have owned my house for a few years and didn't know when the gas fireplace was last cleaned. Excellent job explaining and cleaning everything. Looked like new!
    - Rachel E.
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Chimney And Fireplace Contractors in Papillion

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