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Appliance Repair reviews in Papillion

  • A
    I was about to call an older appliance repair firm with lots of good reviews, but immediately received a call from Dan at APEX, a newer, but equally A-rated company. Dan promised that APEX Appliance Repair would deliver dedicated and professional service at a competitive cost, and they did just that. Our washer problem was solved completely in a timely manner with utmost courtesy and professionalism. We will certainly keep his number on our refrigerator.
    - Nicolae R.
  • D
    I was mislled about what was wrong with it to sink money into fixing it. It was incompletely tested because they couldnt be bothered to open up the back to check the diode Told me it just needed some fuses so after paying $244 it still didnt work and needed a diode and magnetron. I ended up buying a new one after sinking $244 in it. I called them because of recommendations on this site. I was told they would refund me all but $69 dollars with a check in the mail. I said why not credit my card (which is how i paid) , They said - Ill call u back which they never did. BY THE WAY it wasnt a cheap microwave it was a convection bake type. I was also offered to pay $50 more to get new magnetron and diode after I went and bought a new microwave. It seems predictable that there could be something wrong with the diode and magnetron to blow the fuses and they should have been looked at on the first visit. But I probably wouldnt have spent that much and just gone and bought a new microwave.
    - Tami S.
  • D
    I got a 15 minute warning of them coming from an automated call without even an option of confirming that anyone was home! Did you expect we'd be home all day? Luckily we were! I expected much more notice. Otherwise, I was happy they could get the job done on a Monday after a holiday weekend. It took 10 minutes to find and remove the bad part and was quoted the $232 price after coupon. I questioned why it was so expensive to replace a $15 part and was told the cost was due to a $60 part replaced by a Samsung qualified technician. Ok, even car dealer mechanics don't charge that type of hourly rate. Total price gouging to which I will call someone else that is a bit more fair in their pricing. Sure, I could have paid their $70 service call fee and told them no but that's not right either! Be warned. Total time in the house was 20 minutes for about a $500 per hour rate - absurd. Ok, add some travel time and maybe it's a $400 hourly rate. I'm in the wrong line of business.
    - Donald S.
  • A
    Excellent! We would definately recommend Nebraska Home Appliance to our friends! Our dishwasher was leaking and Darrin did a great job with the repair. He was prompt and professional and our dishwasher is working well again!
    - Renae B.
  • A
    Our furnace lost power and Tim was able to make it out the same day when other companies were 4-7 days out! Tim was a consumate professional. He is extremely courteous and definitely knows what he is doing. He was able to fix our problem using parts that I had on-hand, so I only had to pay the service fee. He did not try to sell me anything I didn't need. In short, he will be my first call from now on for any furnace or AC problems!
    - Kirk L.
  • A
    The tech, Vince, was very helpful in explaining how the system worked and what the possible causes were. Once he had diagnosed the issue, he tested it with the part he had in his truck before I purchased the full service to make sure it was the correct fix. Very fast, friendly service!
    - Jeremy A.
  • A
    They guys got here within about an hour or two from my call. They were prompt, courteous, and knowledgeable. They looked up the problem before coming to see if there were any manufacturer bulletins out regarding this problem. They found information on my problem and made sure they had parts for the refrigerator before stepping in the door! That's a professional way to do things!
    - Marlene G.
  • A

    Our repairs done by Nebraska Home Appliance were covered by an extended warranty from NFM.  The warranty provider setup the initial repair request, but I had to make changes to our appointment so I had interaction with their personnel.  Their scheduler was very helpful and got us scheduled sooner then the appointment originally provided by the extended warranty provider.  They gave us a time frame of when they would arrive and their automated system called us when the technician was just finishing up the job before us.  This allowed us to still run some errands around town without having to sit and wait for someone to randomly show up.  The technician quickly diagnosed the problem, made the necessary repairs, and we have ice once again.  I would definitely call them for future services on my appliances.

    - Cory B.
  • C
    The serviceman came out as scheduled the first time to look at the ice maker.  He simply reset it to see if that would fix the ice maker to start making ice.  We were charged $96 and told that if it didn't work to call them back and there was a 30 day warranty and they would come back.  Sure enough the "fix" did not do anything.  I called and they were able to get him back the following week.  We were given a 1pm-4pm time slot.  After 4, and I mean like at 420pm I called and asked if we were no showed.  The lady answering the phone seemed agitated that I implied this and told me the repairman was simply backed up and we were next on the list.  We received no phone call, nothing to just give us the heads up he was going to be late.  My wife was waiting to make dinner.  The repairman showed up around 5pm.  Bottomline: he fixed the problem.  However, there were some minor professionalism problems we had.  First, he simply grabbed one of my wife's pyrex dishes off the counter to dump ice in.  He didn't ask, just did it.  I would have gladly let him it just common courtesy when you are in someone else's house. The other thing was he worked on the ice maker with extremely dirty hands.  I get it!  You work hard for a living and most of the jobs you do are dirty.  However, if you are working on someone's appliance that supplies food items, washing your hands is suggested.  We had to wipe black handprints off the fridge and inside the ice maker.  Finally, after he replaced the ice maker we ended up having to put screws back in that he forgot to put back in.  The ice maker works now but does not sit in the same position it did previously.  At one point he was yanking on it and something popped.  My wife made a comment that "that didn't sound good" and he said "yeah I know."  C'mon man.
    Overall, I gave them a C simply because the ice maker makes ice again.  That's about it.
    - Joseph L.
  • A
    We had a good experience with them. They're pretty responsive. They did what they're supposed to do. They're competitive. Their pricing was fine. I don't have any problems yet. They were here when they said they were going to be here.
    - Don B.
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Appliance Services in Papillion

Companies below are listed in alphabetical order.

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  • Itex

    7631 Main st.
    Raslton, NE