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Wedding Planning reviews in Omaha

Real People ~ Real Reviews ~ Real Results

  • I have a few issues that I would like to bring up from my daughter's wedding on Saturday night.  I'll start with the one we are most upset about and I'll end on the compliments that we did have.
     
    1.  My husband had a few drinks on Saturday night and was asking the bartender why she couldn't serve past 10:45.  He was not threatening her or harassing her.  I was there and so were a couple of other very sober people.  The agreement was he was doing nothing more than anyone should have been able to defuse easily.  She went and got - who I learned later was the "Assistant Manager".  And that was her right and I probably would have done the same.  He came out literally screaming at my husband to stop harassing and threatening his bartenders.  I tried to intervene and told my husband that it was in the contract and asking your assitant manager if he would take it someplace other than right there in the front of the room in front of the guests.  He continued to literally holler loud enough at my husband to the point where there hadn't been a scene, there now was.  He then threatened my husband and told him he was going to throw him out and went and got a security guard.  By the time the poor security guard came to the back of the room my husband was already back in his seat.  I talked to the security guard and smoothed things down.  Then to make it worst - I go out in the lobby and there is my sister in law who was defending her brother sitting in a chair with your "Assistant Manager" standing over her and hollering at her loud enough that several people heard exactly what he was saying.  Those people called me the next day and told me that he was telling her that he was the assistant manager and he could shut the whole event down.  That's when I showed up and told my sister in law to go and sit down.  I told her to just go.  I told him that he was the only one causing a scene now and that I would take it up with you on Monday.  This started with a tipsy father of the bride asking if the bar could be kept open later and then getting mad that it couldn't and not getting mad in a threatening or harassing way.  Wow - if your faciity can't handle something like that without your people causing huge unnecessary scenes - you've got the wrong people dealing with it.
    Then to top it off - I'm sitting at a table with a friend after everything had settled down and your wonderful people person assistant manager comes out and throws a copy of our contract on my table and tells me he wants me to show it to my husband.  Your assistant manager is a bully and it was agreed that the bride and groom would be the ones making the call on who got thrown out if anyone.
     
    2.  I realize that you had said that the second bartender was in a serious accident and that was why only one bar was open at the start time our contract agreed on.  I understand that these things happen, however the one thing I had told you over and over was that I did NOT want a line at the bar.  You had assured me that a third bartender was available to set up a bar also if needed.  Apparently that was a lie as to we couldn't even get two bartenders going.  I had a line at the one bar that was open during the first half of the cocktail hour going to the middle of the room.
     
    3.  I was also told that there were other events scheduled at the same time.  But I was assured that that they were at different times and wouldn't be an issue.  What you failed to tell me was that they would be switching out their rooms from wedding to reception at the same time that our guests were arriving.  The lobby was packed with people when our guests arrived and our photo booth had to put up a sign telling people which wedding there were there for.
     
    4.  The bass beat from the wedding next door could be heard in our room all night long.
     
    5.  Two woman from the wedding with the loud beat got in a fight in the parking lot and the cops were called.  I'm sure our guests were very impressed with that one.  This one I realize you can't control all the time.  It just added to my appreciation of the night in general.
     
    6.  Our event officially started at 5 with the bar open at 4:45.  None of the candles were lit at 5:00.  They were still going around and lighting the candles at 5:30.
     
    7.  When they asked at 10:15 if they could start tearing down - I asked if they could wait at least until 10:30.  I tried to help out the room captain as much as I could.  He was the only one doing anything as far as I could tell and he was completely overwhelmed.  But I wonder why in the world would you even be asking us to start tearing down????  We paid for our reception to go until 11:00. 
     
    8.  When they were tearing down and blowing out candles - they spilled wax on one of the guest's items that were still on the table since the reception was still in progress.
     
    There were good things too.
     
    1.  Food was terrific.  We had nothing but compliments on it.
     
    2.  Your security guard should be dealing with people - not your self important assistant manager.  Your security guard has the people skills.  He was great.
     
    3.  Dillon, the room captain was great too.  He was doing as much as he possibly could for us all night long but he just didn't have enough help.
     
    I'll also be posting this review on the The Knot, Angie's list and the Better Business Bureau.
    - Nancy F.
  • unknown
    - Jennifer W.
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