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  • At first Mr. Moody told me he did not have the right kind of truck for the job but called back later to say he had another truck that would work and he would be willing to look at the job. So I rated him A for responsiveness and punctuality. The rest is F. He came into the garage and said it would take a "crew" the better part of the day to move the concrete, take it to the re-cycler and unload it. He quoted an unbelievable price of $1500. I don't know what his game was. Maybe I just look old and stupid. My husband and I then did a load ourselves just to see how much time and effort it would take. The concrete pieces were no where near as heavy as they looked and we loaded one load in 10 minutes, drove to Swains recycling in 5 minutes, unloaded it there in 5 minutes and drove back to the house in another 5. So total 25 minutes per load round trip. I called a couple on craigslist to finish the job. It was a 40 year old and his wife. We helped load his truck the first time so we could show him the way to Swains after it was loaded. Then the two of them finished the other 3 loads in less than 1.5 hours and charged me $110.00. If they had done all the work themselves it would have been $150.00 NOT $1500.00 . I suggest if you ever call this guy for work you get one or two other bids. Seems a rip off company to me. I wish I had a photo to upload to show the scope of the job and the pile of concrete.
  • I called the company and they came out within an hour and hauled everything I wanted away for a reasonable price and the gentleman who came was very friendly and professional. Will definitely call them again.
    - Deborah S.
  • They were responsive and showed up the next day.  The workers were so personable and professional.  They were fast and very reasonable.  I know I will work with them again in the future.  Highly satisfied with every aspect of the experience
    - Candy K.
  • We checked with several bus companies for estimates for our tours.  Arrow Stagelines was by far the most economical and the easiest to work with.  Their buses were super clean and the courteous bus drivers took safety seriously.  Jolene and Jamie in sales worked very hard to help us with our numerous questions.  This was the first convention we have organized.  Our 300 attendees were various ages.   We would definitely contact them again for charter tours.
    - Deborah B.
  • The first tour in France wit h Uniworld Tours went well, was professionally run and presented.  The second tour a Grand European Tour of the United Kingdom was sold to an Australian Company with no knowledge on our part.   The ability to get from France to the United Kingdom was on our scheduling.  The Company provided no assistance what so ever.   Upon our arrival at the Hotel, we could not find a Grand European Tour Guide and the Hotel was of little or no help.  We found a desk for the Australian Company who told us we were with them.  This firm wanted our tickets which we did not possess.  A wild and nasty session occurred until we finally got rooms and told to meet a bus the next morning.    We thought we had a tour of London but were taken to the center of the city and dumped.  We were told we were on our own to get back to the hotel.   Four calls to the USA were fruitless in getting help.   The tour was boring and too much riding.   We were with Australians who were lovely but had little in common with us or much to do with us.  Bonding was not going to happen.  At the end of the tour we were dumped at the Hotel, had to unload our bags from the bus, walk 500 plus meters in a driving rain storm to get to cover.   No Hotel personnel were present to help us, allow the bus to park near the hotel.   The check in service was shoddy at best.   The good news we had a shuttle that got all of us to the airport on time with no problems.  My complaints went unanswered for several weeks until I finally got a call offering cash for our inconvenience.   I recommended that Money be given to a Charity of our choice as we had no need for the money and only bad memories would occur.  I thought I had detailed this complaint back in August 2013 but I guess it did not take and it is very painful to be reminded of all the money spent and a second trip was not properly serviced.   Please file this complaint and let me be "buyer beware"!
    - Michael L.
  • We started by researching online several truck rental companies. The Penske website asked for an email and phone number during that process. A day or so later we received a call from Penske asking if we had decided what to do. We explained we were considering them, but there was a cheaper service as well for our one-way move.
    Penske offered a discount without prompting, and emailed the better price to us. They asked for a credit card to reserve the truck at that price but we declined at that time to make sure we considered all our options.
    Several days later we decided the Penske offer was the one we wanted, so we called them and put a deposit on our card.
    When we arrived at the Penske location the truck was not quite ready, but was soon washed and filled with gas for us. It was clean, fairly new, and we got a complete tutorial from the manager.
    The truck functioned just as we expected and hoped it would. It held everything we were moving. It drove without problems and with better gas mileage than expected. After unloading at our destination we drove to the drop off location and left the truck and keys as directed. There were no other charges, or problems, and everything was uneventful.
    The last thing you want in moving is unexpected problems, and this service was perfect.
    - Michael H.
  • Grand European Tours

    6000 Meadows Road

    Suite 520

    Lake Oswego, OR 97035

    August 28, 2013

    My wife and I have decided to write a letter to you regarding our recent tours taken by us from July 25, 2013 to August 16, 2013. We combined two tours together in order to have an extended European Vacation.  The first tour, a French Rivercruise sponsored by Uniworld Tours was a success and we would gladly return to Uniworld.   You have received underseparate cover our evaluation of the cruise and the efforts of Uniworld to meet or exceed our expectations.  Enough said,read the review sent to you.

    Our Best of Britain tour at best was a total failure and for the most part, we hold your company responsible for these failures. 

    To list our concerns, we have itemized them below.

    1.      We were never informed of your selling our tour to Insight Tours.  The option of reviewing and evaluating the tour was never presented to us.  As you know, the French excursion was done with our full knowledge by Uniworld and we received literature and information with the Uniworld name on most of the materials.

    2.     The literature we received from you in all cases had the Grand European Tours logo on the literature which included the travel insurance, tips for travel, vouchers and even the itinerary of Hotels.  There was the schedule which had InsightTours logo on the top which meant nothing to us.  Never did we receive a letter or phone call clarifying who Insight Tours was.

    3.     Upon arrival at the Marble Arch Hotel in London they accepted the Grand European Tours Voucher for the extra nights stay.  When asking for the Grand European Tours representative, we were handed over to the Insight tour representative who was very confused on who we were and what we to do.

    4.     A tour was offered in the next morning and we got on the bus and were dumped in downtown London by the ?Grand European?office.   Again two hours later no one knew who we were, and the men were tired of fighting and our wives took over.  Finally cabs were provided to return us to the Hotel.  What we were not told was the morning tour was free but we had to sign up for a paid afternoon tour.  We had no idea that we had the option.

    5.     The tour director, Martin Graham did not appear until late on Tuesday due to an unavoidable delay.  No one from either Grand European or Insight covered in his absence.  We were on our own which caused me to make FOUR telephone calls back to Oregon to find someone who could help us.   What a mess!!!

    6.     The tour director and the bus driver were real professionals but it was obvious there was no support in assuring the guests had reservations, trips set up and a general sense of order supporting the director and his driver.  At least one tour was cancelled; one tour was iffy at best until the very last minute.

    7.     I have been on three previous Grand European Tours, 1989, 1999, and 2007.  The 1989tour was the same tour we took this year with two other couples.  According to what I have been told the 1989 tour was not run by the current ownership. However, I can assure you that all three previous tours were first class in their accommodations, food, and seeing to the needs of the travelers.  Nothing was overlooked and the sense of safety and wellness was at the top of list of the professional staff overseeing the tour. 

    8.When we were planning this tour, I was a strong proponent of Grand European Tours.  We talked at length with your representatives about our French options.  In talking with several other couples about Uniworld we were assured they were an excellent company.  Our information did not go unproven.   The tour was a great success.

    9. Next came the British part of our planned trip.  Your representative explained you had no ability to book our travel to London from Paris if we used ground transportation.  We booked our ground transportation and booked an extra day at the Marble Arch though your firm.

    10.  We paid fees and bills well in advance and we assumed all was well.

    11.  We received our information on both tours in the mail just before our departure and all seemed to be in good order.

    12.  The tour as put together was Insight Tours was poor to lousy.  The tour did not meet my expectations based on three previous tours with Grand European.  There was far too much travel time with little time stopping at places of interest. The tour director was very limited in what he could offer for extras as all we did was ride and ride.  Our tours were short and very little opportunity was offered to shop and feel the ambiance of our stops.

    13.  On our return to the Marble Arch Hotel on our last night in Britain, we were to be greeted at the entrance, our bags unloaded and we would register at the front desk.  First, my wife and I were sitting in the front seats and when driver tried to park at the front of Hotel (We were in a driving rain storm), he was told to park up the street where he could find a spot and unload the bags himself.  Our tour director had called in advance and was assured the Hotel Staff would be there to help us unload our bags and get them to the lobby.  We were forced to unload the bus ourselves in the rain, carry our own bags up the escalator to the main lobby, watch our bags for safety and check in the hotel.  We had to haul our own bags to our rooms.  The poor tour director tried to get assistance but was unable to do so.  He left that evening for Paris and we were on our own.  Fortunately his hard work got our transfer at the Hotel for a 5:15AM pickup and we amply made our Paris to the USA plane.  I know because I listened how he llterally worked hours on Thursday to get the transfers secured for all the people who had paid for them.  This was too much work for him and we therefore got no personal attention or information from him.

    14.  I was not pleased with the accommodations at the Marble Arch Hotel.  The hotel was literally filled with Middle Easterners and would have been a real disaster if the American Amber Alert would have come to fruition.   I never relaxed and was on constant vigil to protect my wife and myself from potential problems.  

    15.  What did we like: a. The royal Tattoo b. London (we did it on our own!) c.The Lake District

    d.The two day stay at the St Melliott (damned shame you did not offer golf as you did in 1999 at the Rock of Cashel course in Ireland when we stayed two days.) e. Plymouth

    16. The week of October 23, 2013 we received a very nice letter of thanks from the President of Insight Tours Cheilester UK thanking for booking the Best of Britain tour through their Agency.  We were each given a very nice parting gift  and asked us to please consider using their firm for future tours.  Grand European Tours has never acknowledged this passing of cash and ownership of our tours has even occurred.  They even offered cash to shut us up.   I hope this ends all questions on whether the New Grand European Tour Company is of the quality of the past ownership.   Please take this information and use it in your best interests.

    This tour was a total disappointment and did not nearly meet our expectations.  I do not believe Grand European Tours is the travel organization that I have used in the past.  It is a shame as you had a first class operation that did great work.  I wish the best in the future but you better take a good look at what you are offering.  It is not about money, it is about a first class experience.  It costs very little more to do it right.

    UPDATE: I sent them this letter over a month ago and I still have not head anything back.
    - Michael L.
  • Overall, it was a very good experience. We provided Mr. Sheppard with a basic outline of our trip, and he provided us with a detailed itinerary that included travel, lodging, and suggested activities. From that point on, we worked collaberatively to refine the trip itinerary until we were all satisfied with the final product. The greatest value brought by Mr. Sheppard was his ability to sort through the myriad of options and provide us with an easy to understand itinerary that matched up very nicely with our objectives. It was easy to exchange information and ideas as we worked together over the course of several weeks to refine the itinerary until it was just right. In the end, our trip to France and Italy was all we hoped it would be. We would most certainly use Encore Travel again.
    - Thomas O.
  • Our driver was spectacular. She arrived on time, she knew exactly where she was going. She went out of her way to make extra stops that weren't on the original agenda. After dinner and drinks in Des Moines, we all know an extra stop or two are necessary on the way back to Omaha. I was in a wedding dress and a few times when the men were too busy to help me out of the car, she was right there to lend a helping hand. The price was just right. They gave us an extra hour free after the first 10 hours of service. They also threw in bottles of champagne for free. It was an overall perfect day and couldn't have been as great without Royal Limousine.
    - Monica A.
  • Used Angies List to find a highly recommended sedan service for a first trip into Washington DC.  Boris responded quickly and professionally.  Arrived right on time with a vehicle which could accomodate 5 travellers.  Ride into the city was quick and direct.  Scheduled a pick up for 3 days later.  Boris followed up with a pick-up morning text message to confirm time and place of pick-up.  Arrvied 15 minutes early to ensure that we could arrive at airport with time to spare.
    - MICHAEL M.
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Transportation Services in Omaha

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