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Hvac Repair reviews in Omaha

Real People ~ Real Reviews ~ Real Results

  • From the bid process through installation and follow-up, River City Heating & Cooling exceeded my expectations. The company’s representative took time to evaluate our HVAC needs and then submitted a detailed bid which flowed well and was easy to understand. The installation was seamless. The company’s representative was on site prior to the arrival of the installation team in order to place protective floor covers and introduce the the team once they arrived. The installation team was courteous and professional. The company’s representative followed up the proceeding week to discuss warranties and answer any questions. I highly recommend River City Heating and Cooling.
    - Leslie N.
  • This review describes my experience with Thermal Services providing a quote for replacing my outdoor condensing unit and indoor evaporator coil. They were responsive and friendly in arranging an appointment, and their evaluation of replacement options was professional and thorough. For those familiar, they even included a manual J load calculation to justify their recommendations. Unfortunately, the overall cost was about double the competition for the same work, and there was no negotiating room. Needless to say, I hired someone else, but I would gladly consider Thermal Services for future work as long as they can be competitive with their pricing.
    - Eric R.
  • Great! We have used River City for over 20 years with no issues. We needed to replace our current units due to age. We received one bid from another supplier before asking for a bid from River City. The River City Residential Manager, Jeff Ladwig, asked us questions about our needs. He understood what we needed and provided us with a detailed, and understandable, bid. The price was competitive. Also, because of our long term experience with River City we felt very comfortable with using them. The installation was scheduled a few days after we accepted the bid. The staff were on time and quickly went to work. It was obvious they knew what they were doing. The were focused on getting the work done properly and professional during the entire installation. They actually completed the installation earlier than we expected. After the installation was completed and the staff left we noticed some small water near the furnace. We quickly called River City. They said a technician would be onsite within 20 minutes. The technician(Jose) arrived in 10 minutes. My wife and I had determined the problem had nothing to do with the installation. Our drain where the water from the humidifier empties was plugged. Jose saw that we had a "snake" and asked if he could use. He quickly unplugged the drain! The only reason I mention this non-problem was due to River City's quick response and Jose's quick and willing help.
    - John G.
  • From start to finish everything went great. Jeff l. Did an outstanding job explaining everything, did not make me feel dumb, didn't over sell the system to me. When he left my home I felt very comfortable making the decision to use them for the job. The entire job was completed in one day while I was at work. When I returned home I couldn't even tell someone had been in my home. Excellent company would use them again and recommend them to all.
    - Holly M.
  • I had a very professional, detailed, and understandable experience dealing with the River City Heating and Cooling Company from start to finish. Residential Manager, Jeff, explained thoroughly the initial details and process of pricing, product and installation, and gave me time to think over everything before deciding. I have to say, I'm very satisfied with the whole process from beginning to end, and the installers, Will, Alex and Hose, and anyone I might be forgetting, were very courteous & professional, too. Thank you.
    - J. P.
  • Everything went like clockwork! The crew was punctual. Showed up exactly on time, and finished EXACTLY on time, which I could not believe! Their salesman stated it would take about 7 hours for them to complete the install, and they were done and loading up the van exactly 7 hours after they arrived. The crew was polite, professional, and went over the entire system, inside and out, before they left. William was particularly helpful and made sure I had no more questions before they left. The salesman, Jeff, was wonderful, and had both me and my husband very confident we had chosen the right system for our needs. The price was reasonable and Jeff was extremely knowledgable about Trane systems, the brand we chose, having visited both of their factories. I could not be happier with the service we received and with our new system!!
    - Lorelei F.
  • When the technician arrived, he was very disheveled. His shirt was not tucked in, it was full of holes and he did not introduce himself. I took him down to the basement so he could look at the furnace as we have a heat pump. We just moved into this house 2 weeks ago so I had questions. When I asked him if there was a different filter as the one we have is somewhat tricky to install, he answered me but the said in a joking way that I gave him a look like I didn't know what the f**k he was talking about. I was surprised by his lack of professionalism. He finished whst he needed to do then went outside to the a/c unit. Once done, he just came back in through the front door without knocking. Any other technician we've had in our home always knocked first. He explained everything he did and then I paid the invoice. He was knowledgeable but his appearance was sloppy and he was unprofessional. He did not represent Fred's well and if this had been my first interaction with Fred's, it would have probably been my last. We do not want this technician back in our home but we will hire Fred's again.
    - Marie D.
  • The presentation and installation were done very professionally. All parts of the procedure were explained both before and after installation. The owner and the installation crew were very courteous, careful and knowledgeable. They left the site both inside and outside in very clean condition. They were all cheerful and helpful and seemed to enjoy their work. And there were some perks for us when the work was inspected by the owner. Highly recommend this company. The equipment is working well. We would not hesitate to contact the company for help if needed.
    - Judith O.
  • Very professional. Jeff Ladwig is a saint. He oversaw the project from start to finish. Everything was taken into account and he described the process and worked with us to install the best product for our needs. He provided a great brand at a reasonable price.
    - Mark R.
  • Not good I paid for a service that was to repair and for the next air conditioner and furnace inspection. WELL and in capitals..... paid for this and had to call for the airconditioner inspection and waited for the furnace inspection and now it is APRIL and no inspection was suppose to be on the so called list to call and set up a time for the furnace inspection...NO CALL well do you expect anything but an F minus minus minus. do you think I'm mad. Would welcome a call from them but that might be asking to much.......
    - Steve S.
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HVAC Contractors in Omaha

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