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Furniture reviews in Omaha

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  • Our furnace just went out 3 weeks ago. We had three estimates before choosing SOS, because they were the cheapest. As they say, " you get what you pay for". First off, the installers were not very friendly nor communicative. WE DIDN'T HAVE A WORKING FURNACE AND THEY KEPT LEAVING THE MAIN DOOR OPEN. One of the installers was a smoker and tossed all of his cigarette butts in the yard. They wired the furnace wrong, so the Utility Inspector couldn't get it started. They ran the condensation drain out of the house in a way it would back up and freeze, so we had them come back out and change it. Good thing I caught it. And they ran the intake and exhaust out the chimney, which was fine. What wasn't fine was that the intake was at a 45* facing West rather than a 90*, which allowed for the elements to enter the piping. We also had them come back out for this. The installer ended up putting the extra 45* on the wrong pipe, so now the install will not pass inspection. I would not recommend this business to a friend.
    - Orv H.
  • They weren't cheap but the three places I considered were all about the same price. The wait wasn't so long as I went about a month before Thanksgiving thinking that would be pushing it but they were great about getting them done before the holiday. In fact they were done even a week before what they had anticipated. They have a designer on sight to help with fabric choices if you would like as well, but I had my fabric chosen already. Very professional, friendly, etc. Definitely would use again.
    - Stephanie B.
  • After getting to work for tuning, and finding a needed repair, Steve Lehr made our grand piano the best tuned piano I have ever played on. We highly recommend Steve, and will call him again in the future.
    - Brian S.
  • We bought a GE built-in oven that kept burning interior lights. I can't keep a light inside of it and it was gas also. It was ugly and it didn't work very good. It didn't bake evenly so I ended up just giving it to Habitat for Humanity because they wouldn't do anything for us. GE wouldn't back it and the dealership we bought it from wouldn't back it. They don't give any customer support. They'll send out a guy -- the repair man -- to change out a light bulb. He says there's nothing they can do about it and then they'd send us light bulbs to change out ourselves. Another thing too -- the guy that installed it -- they did not really know for sure what they were doing because they were trying to find the shut-off for the gas port and in the process they turned on other valves and didn't shut them back off. We had a gas leak outside that flooded inside the house. I was out of town at the time. My neighbor had to come over and figure things out for my wife and get the house aired out. It was pretty bad. I don't think they have really good installers. They were nice, but not real professional.
    - Monte S.
  • They scratched the wood work on the cabinets installing it. They were freshly painted cabinets and we ended up had to have a plumber come in and hook up the stove itself cause they don't have a licensed plumber to do that or at least they didn't send one. They were kind of stinkers to deal with, when we told them what the problem was they said it was a GE problem not their problem.
    - Monte S.
  • We had couch cushions that were almost flat.  Tried to do it myself....train wreck!  I brought the cushions in for one couch, they did such a great job that I brought the cushions in from our other couch.  The turn around was very fast and the price was great, same as what I paid to order foam online, and I had to do those myself.  Denny and Jim do a great job, and I will use them again in the future!
    - barbara s.
  • We needed done on rather short notice due to a pending formal occasion at our home.  He ordered the material and completed the job in a timely manner.  He was easy to work with and his workmanship was excellent.
    - Barry G.
  • I had a platform rocker which had squeaked from the time I bought it at Nebraska Furniture 8 years ago. It started as a small squeak which I thought would go away. I should have contacted Nebraska Furniture for an exchange at that time but I didn't. I had a sentimental attachment for it because it was a gift from the church choir I had directed for 16 years. They sang better than the rocker, however. My husband and I tried every method we heard of to try to get rid of the squeak. Had a rocking chair expert look at it. He couldn't fix it, either. I called Nebraska Furniture to ask who they recommended and was given the name and telephone number of Midwest Vintage Refinishing.

    I called. Roger, the owner, came out and took the chair away. He took the entire platform apart and re-glued everything. He charged me $80.00 which I felt was very reasonable. And the rocker didn't squeak.

    Until that night. Just a tiny squeak. Louder the next day. And the next. I waited 3 weeks before calling Roger because is such a nice man and I didn't want to disappoint him!

    When I did call he came and took the chair away again. He brought it back yesterday after replacing all the bearings. Only charged me $25.00 for the bearings.

    The silence is wonderful And so is Roger. What a nice man to deal with. Very personable, pleasant and professional. The kind of guy I'd like as a neighbor....or even in my family!


    - Ann D.
  • Two men moved the w/d into the basementof my rental house. I had purchased hoses at the 
    Mart for connecting to the hot and cold water.  They told me these were too short. They 
    didn't have longer ones in the truck.  They stretched them tight and made them work. They
    were concerned that they would need shims to level. They had no shims with them. 
    They connected the expandable dryer vent to the dryer and to the outside. It was too 
    long, so they coiled up 3 feet of it on the floor behind the dryer.  Then they attached the dryer
    drain hose, which was too short to fit into the drain pipe. They didn't have longer pipe in the 
    truck.  I offered to go to a hardware store and get an extension for the drain pipe. When I returned
    the men were gone. 
    I drove to the Mart to tell them my story. I spoke with the Customer Service person, who
    placed an additional order for another installation with the correct hoses. This was to be
    done a week later. I was clear that the installation was to be at my rental house. They 
    would call ahead so I could meet them.
    On July 6 another team arrived. They were coming to install a dryer vent hose.
    The order at the customer service counter specifically said that this was to be a washer discharge hose.
    They explained that their order stated dryer vent, and showed it to me. That's what it said. 
    They left although they were sympathetic, they had to go onto another job. 
    I went to the harware store to get a longer discharge hose to do the job myself. I called
    customer service. They removed the $79. fee.  When I arrived home, a NFM truck pulled up.
    I asked them why they were there. They said they were to install a washer dryer. I explained
    that there was no reason, as two teams had already tried. They were at the wrong address
    anyway.  I explained my story and they were willing to follow me to the rental and rectify the 
    situation.  They had no tools or hoses. I showed them the hose I had purchased at the store. They
    clamped it on (borrowing my screw driver). It was too long, so they borrowed my utility knife to
    shorten it. They stuck it down the discharge pipe with a distict crimp in it. I asked them to start the washer
    to see if it worked. Water sprayed out from the joint. They tightened it, and left.  When asked
    why they didn't carry different lengths of hoses or tools they said,"That would mess up the truck."
    (They are driving big moving truck size vehichles. )
    Later that night I got a phone call from NFM that they would arrive the next day to install a 
    washer/dryer.  This was the 4th team that had called for the same washer /dryer. 
    I explained that they were the 4th team and that three teams had already
    been misinformed and ill prepared.  Honestly it was laughable at that point.
    I called a plumber to make this W/D work.  He noted the 3 feet of coiled dryer vent would collect 
    dryer debris and block the vent. In addition the crimped discharge hose would prevent the washer from 
    emptying into the drain.  
    Not only was the NFM experience time consuming and expensive it also could've been dangerous.
    The various installers were referred to as "independent contractors".  They drive NFM trucks,
    wear NFM uniforms, deliver NFM merchandise.  They are dispatched to their jobs by NFM. 
    ]Is the independent contractor designation a legal loop hole to distance NFM from shoddy 
    installations?  

    - Janet W.
  • Shane could not have done better.  He was prompt in responding to my inquiry, set, and kept his appointment promptly. He was thoroughly professional and tuned the piano, after our move, to the highest professional standards. I was delighted in every respect.
    - David B.
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Custom Furniture Makers in Omaha

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