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6 Questions to Ask a Basement Waterproofing Contractor

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Basement Waterproofing reviews in Omaha

Real People ~ Real Reviews ~ Real Results

  • Perfect. There will be one more further visit, and I totally expect it will be a trouble free as the first. Thank you, Thrasher. I give you SIX stars our of FIVE. Well done. Very well done indeed. john
    - John R.
  • We received very prompt and professional service. The sump pump was installed in one day. Everyone was very easy to work with and very concerned about the quality of our project. We would hire C&W again.
    - Patty E.
  • From the initial estimate to completing the job, Quality Foundation Repair was great to work with. Great communication, very professional, careful to protect my belongings, and cleaned up when they were done. Highly recommend!
    - Barbara W.
  • The guy who came out for the initial estimate was great to work with, explained our options and the process involved with each and which option he thought would be the best in our case. Scheduled the work. Morning of the work the first guy that showed up to do the work was EXTREMELY unprofessional. When he was initially looking at the project to be done it was a constant "what the !@#$ were they thinking when they said we could do this", "there's no !@#$^* way that I'll be able to get back there and do the work", etc. After a call with his manager they decided to send a different team out at a different time that same day. The second group that was sent out had a much better attitude about the whole ordeal and promptly started working and did a great job. Will definitely use again and recommend their services to peers, but the level of unprofessionalism of the initial employee needs to be reviewed.
    - Alex W.
  • Have had continuous water problems, for years, every time it rained. They gave me a bid that was several thousand dollars less than 2 previous bids I had gotten. They started exactly when they said they would. They were courteous and very professional. They explained everything that they were going to do. Haven't had any water in my basement since. I definitely would recommend them to anyone with any water problems.
    - Cynthia H.
  • It went very well. Workers were very pleasant and knowledgeable. They were very professional and dependable. They explained things very well when questions were asked. I will definitely use this company again and will recommend. They were scheduling 3 to 4 months out to get an appointment but the wait was worth it.
    - Cindy R.
  • The initial review and estimate were done very professionally. I was told that for the most part the sidewalk could be leveled even though there were some problem areas with tree roots. With the exception of one 4' x 4' section, the work done was excelllent. II was told that the remaining section would most likely need to be removed and replaced. I arranged for an estimate to repair the remaining section. The estimator showed up and provided an extremely high cost to replace the one segment, he told me he understood the cost was prohibitive and would discuss it with his supervisor. That was almost two weeks ago. Overall I am not happy with the end results as the most critical repair has not been made and now it appears I will have to find another contractor to complete the project.
    - Craig D.
  • Our sump pump broke and the line froze, so they replaced it with a triple pump system with freeze guards that keep the water from freezing outside and blocking the line.  The new sump pump system is so much nicer, bigger, and SO quiet.  The electrician, Greg, went out of his way to find a circuit with one item on it and tied into that so we did not need any drywall ripped up...very nice.
    We have also been battling a basement leak for almost ten years.  Jason came and identified the problem and the required fix, then went above and beyond to make sure that all the prep work was done properly and that we were satisfied with what was about to happen, he even came and helped the guys for a while!
    Mel and his team came, dug up the concrete, and laid a drainage system across one wall of the basement, and took it into the sump pump.  At first, I was scared to death listening to all the jackhammering, but from the minute they walked in, the guys were so conscientious about doing everything right and without major upset to our house, it put me right at ease.  They were very fast, and the finished product looks amazing, so professional and clean.
    The entire experience was unbelievable, they all were so helpful, pleasant, knowledgeable, professional.  I would recommend Thrasher, hands down, to anyone with any type of basement issue!

    - barbara s.
  • I placed an inquiry online using Thrasher's website and they responded the next day.  They sent out Don Good along with a sales rep who wanted to tag along to get a better feel on 12 Nov.  We first looked at the sump pit area in the basement and they asked what my end goal was.  My biggest goal was to minimize the musty smell caused by having an open pit in the utility closet and lower the basement relative humidity.  I also mentioned that I wasn't a fan of having a non-sealed pit given the concerns of radon across the Omaha area.  They set out an RH sensor to check the values and we went around the rest of the house.  The final RH value was something near 60%.  They advised me of a few other potential issues that could arise, like street creep in the garage, and we discussed those as well but we settled on the single pack with an install date of 3 Dec.  They weren't pushy on any of the other items but it was good to hear some other things we might consider later.
    On 3 Dec we received a call from Juan Matos that they'd be out in the afternoon.  His team arrived and explained what they would be doing.  He was very professional and polite.  They put down tarps and isolated the work area to keep the rest of the finished basement unaffected.  They worked for about 2 hours start to finish and showed me the final product.  He went over some of the features and told me what to do if the alarms went off.  They cleaned up nicely and left the place looking almost like it did before they arrived.  We did hit one snag after they left, they did get enough adhesive on the PVC pipe joint which caused a small leak that wasn't noticed until after hours and they don't have a 24 hour emergency service number.  If I had one recommendation it'd be that they have a person on standby for new installs like this when dealing with water.  Had it been a larger leak, it would have caused major damage.
    I contacted them first thing the following morning and they sent someone out by 10am.  He replaced the PVC pipe and sealed it, also replaced the silicon caulking around the top of the pit.  So now I have a completed project which looks nice and reduced the moisture in the basement.
    - Bradley C.
  • Juan Matos was the leader and did a great job of contact, explaining and finishing the work.  They were timely, clean and efficient.  Him and his team were great to work with.  Cole Hothan was the System Designer and did a great job of reviewing the problem and then coming up with the solution.
    - Jason C.
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Waterproofing Contractors in Omaha

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