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Auto Shop reviews in Omaha

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  • This is my first experience needing a car transported. Was warned that there are many "shady" companies in this business. This firm was absolutely responsive to my needs and could not have been better in "hand holding" for my concerns. Delivery was as promised and all went well. Good folks to hire and would recommend to all.
    - robert w.
  • They are excellent. Mike is one of the managers and is very good as well as Carrie who is the service adviser. We also appreciate the professionalism of this company who does not charge me for work we don't need. We would highly recommend them and we will continue to use them.
    - Barbara F.
  • They were courteous and professional. When I determined it was worth involving insurance, no one gave me any trouble, and I know it’s more of a hassle for them. They just handled it and fixed my car promptly.
    - David B.
  • Always professional, all vehicles came out looking as good, or better than when new. Never had a problem. Jon Chin is very professional, thorough and very helpful from start to finish. I would recommend Deluxe Body to any and everyone.
    - Rose E.
  • They're not only consummate professionals, they're delightful individuals. You know it's a good deal when you have to pay your deductible, be without your car for days, and STILL find the experience so very excellent. If I ever need any body or glass work, they're now my go-to. They're awesome and I'm damned glad Angie's list pointed 'em out!
    - David B.
  • I originally deposited $500 and made $300 a month payments. I fell behind once and when I went to pay for the vehicle I was threatened, he told me he had a gun and was going to kill himself and also that he was going to beat me up. He also threatened my brother and my brother was shot in the head when he was 17 and does not think clearly. I was in an accident because my ex girlfriend turned my car off the road and made me hit a curb which popped the tire. I checked the A frame on the blown tire and it was not broken before being towed, also there was no hole in the hood. When I went to pay him for the impound fee and tow I paid a total of $325.00, I paid $70.00 to catch up on how much I was late and only $55.00 was applied to this months payment. I paid a total of $480.00, 325+70+55 = $340, which shows he stole $40.00 and also threatened me again that he was going to attack me before I left.
    - Casey C.
  • My first (and last) time trying West Center Auto and had a terrible experience. Dropped my car off last night near closing and let them know that I had just had a quick diagnostic on my car and the C1 was misfiring that I didn't have the correct tool to check. He didn't take down any of my information except a name and number, said they would call tomorrow... Odd but whatever, it should be a simple enough fix. At 1 pm the next day I still had not heard anything so I called the shop, spoke with Ed, he stated they had just begun diagnostics and would call back. Cool. About 2 hours later I thought this was getting a little long to still be looking at a spark plug and coil, so I called again for an update and Ed became extremely demeaning, mocked me about knowing what caused a misfire, was sarcastic and laughed out loud at my serious concerns at times. After I stated I wasn't sure I even wanted to work with them he yelled at me to come pick up my car and hung up on me. I called back immediately and asked to speak with the owner, Ed laughed and said, "Oh if you think I'm bad, you don't want to talk to Terry, the manager! I'm the nice one compared to him!" I eventually got Terry and recapped what had happened so far with his shop, he offered no apology and just asked if I wanted them to fixed the car or not? I was appalled by the behavior of both this completely unhinged employee Ed and an owner who clearly does not care about customer service. Avoid this shop like the plague, they are absolutely awful people and mechanics all around. Especially if you are a woman, they are clearly discriminatory here as I'm sure there is no way that Ed would condescend a male in that manner. Just atrocious, your company doesn't belong in a nice town like Omaha.
    - Jenn W.
  • We went to Willie for our engine and starter to be replaced. Our original quote was $3,500. Our van was towed to Willie's Auto repair on 3/8/17. The van had a hole in the engine, a crack in the starter, and dead battery, and a flat tire. He said it would take a couple weeks for him to able to get to it. On 4/4/17 my husband called to see how the repair work was going, we learn that there had been a break-in at Willie's and that our key, along with others had been stolen. I was asked to take our other key to his repair shop. When I got there I learned that he had not started repair work on our van, that the police had caught the person who broke in, and Willie showed me where the break in happened. I guess the police either didn't have our key, or didn't give it back. Willie let us know that he would replace it for us. On 5/5/17 I called and asked if the van was done, he said "no ma'am, we are putting the engine in now, probably this weekend". On 5/7/17 I called he said "new engine is in, finishing it up. Probably done tomorrow". On 5/8/17 I called and he said it wasn't done. On 5/11/17 I called and he said "I am having trouble getting it out, it's seized up, the bolts are stuck, and I am trying to get it out without taking out the transmission, because that would be more labor." He lied to me about the repair work. He was also sounding flustered and frustrated that I was calling. On 5/20/17 I called and he said it still wasn't out. On 5/23/17 I called and he said "we finally found a way to pull this engine out, so it should be ready this week." On 5/26/17 at 12:25pm Willie called informing me that the van was finally done, it just needs a new battery, he had one for $177, I politely declined. At 2:22pm my husband got off work, bought a battery, picked me up at home, we dropped our kids off with my mom, and we drove to Willie's. When we got to Willie's we found out my husband had gotten the wrong battery. So with a verbal agreement Willie said we could take the $177 battery and go buy a new one and bring that one back my the following Tuesday (as it was memorial weekend) "since it took him so long to fix the van". And he said again that he would pay for the key replacement. I wrote him a check for $4,025.54, his new price for us, and we were on our way. On 5/30/17 at 11:14am I received a call from Willie saying the check hadn't cleared, he sounded frantic. I checked my account, check was pending, I called my bank for confirmation, they said it was pending, and that because of the holiday (the day before) that it would take a little longer. I let Willie know what my bank said. At 11:57am Willie called again saying that it hadn't cleared and that his account was going to overdraft. I told him [again] that it was pending and that there was nothing else I could do. I let him know my husband would be bringing the battery off that afternoon. My husband took the battery back, and Willie brought up the check again, my husband told him that the check was pending and Willie said "that's good enough for me". On 5/31/17 at 10:35am I received another call from Willie saying that his bank said the check hadn't cleared, he sounded frantic and said that his account was going to overdraft. He asked me to call my bank, I said I would, and that it had been pending yesterday, and that it was not in my hands. I checked my account, it said the check had cleared. I called the bank, and had gotten confirmation that my check had cleared, and that depending on his bank that it could take longer for it to clear his bank. They said it was clear on our end and that there was nothing we could do. At 11:16am Willie called again, I told him that it had cleared my bank and that it would take longer for his bank to clear it. He said "my account is going to overdraft". And he said that he would be calling his bank and that it had cleared that he would be taking it to the police. Through all of this I've been kind and understanding. I was done. He again said that his account was going to overdraft of the check wasn't clear... I let him know that it is not my fault if his account overdraft, and he said "i'm not trying to be mean", I said that threatening me with the police is in fact mean especially when I've been working with him and being kind throughout this whole process. And that I have a bank statement showing that the check had in fact cleared. I asked him to stop harassing me with phone calls, he said that he would. At 12:31pm I received a phone call from his bank. I let her know everything that was going on and I apologized to her for using a tone, and I said that it was very frustrating and she said she understood and that she would tell him that he would just have to "hold his horses". Willie has been very unprofessional, especially at the end of this, and I do not recommend anyone go for him for anything. I never received a phone call from Willie until the end when he wanted his money.
    - Rebecca P.
  • Since Nissan of Omaha wants to keep altering my review, read my review here: Where do I begin with everything I have been through because I pulled into their parking lot. Keep reading to here the shadiness, negligence, poor craftsmanship, and deception that Nissan of Omaha served up to me. Read to hear how they unscrewed a cap and said I had an oil leak to STEAL MY MONEY && how I almost got in a fatal accident because of their mechanics negligence!!! First, Finance guy told us that the warranty covers anything under the hood and anything that makes the car go. That was a lie. Finance guy said we could only use warranty at Nissan, that was a lie. Next day after we bought the car we brought it in. The check engine light was on. They found out that coil packs were bad, this was about 6 hours after buying it. They had the car for about 5 days. Apparently this went bad within the 6 hours we had it. The second time we brought the car in was for an oil leak, sending unit, and the oil gauge was not reading. They said there was no leak and the gauge did not get fixed. Customer fixed gauge on own time. The third time the car was brought in for the wheel clunking and oil leak. No oil leak or issues that would cause a clunking noise were detected. I broke down after the car was in for the third time. The heating hose broke. The maintenance papers that the dealership gave me states the service department inspects ALL hoses every time the car is in their care. The car was in their care 4 times prior to this. I had to pay for a tow because of this. When a I had to bring the car in again Ryan says, so do you want us to check the hoses? Ummm, yes, it is in your paperwork this is a requirement on your part. This proves they are not. The fourth time the car was brought in for an oil leak. They found it had a steering rack issue. The steering rack was replaced with a cheap aftermarket part. (Your warranty though them will only cover aftermarket parts.) We were not informed that our warranty would only cover the cheapest parts made, no matter what quality. Since our car has been returned to us, the brake is vibrating and the wheel is popping. Nissan of Omaha called me and told me they were having issues with the part/car and had to have the car for longer. This problem can be from them or the aftermarket part. I had called separately and reserved a courtesy car. They didn’t know I needed one and I had to wait for one. Receptionist did not reserve on for me, after I had called separately to reserve one, clearly she didn't. There is a total of $2,600 of oil leaks in the car. Rodney, Sales Manager, said that Nissan would cover 1,000 of oil leaks and we would need to cover another 1,000. However, when this situation was brought up, Rodney crosses the rear main seal off the list of items that needed to be fixed. If we would have never challenged what they were making us pay for, they would have had us pay for the rear main seal which is $1,164.42. But all of a sudden that isn't leaking within 30 minutes of them giving me the paper trying to charge me for it. We were informed by the receptionist that we would be speaking to the person over sales and service. This was proven later to be false, as Rodney is not ahead of both departments. I have made another appointment for the new issues. I called Ryan and he never called me back. I called back the next day, before the end of the day, and he made it clear that he had no intention of calling me back. Typical. Jason Jones, President of Nissan of Omaha, has not returned our phone call in 5 full weeks. There have been an total of $6,000 worth of repairs that have needed to happen to this car since purchase, according to Nissan of Omaha. I took my car into H&H Chevrolet after I was informed I can use the warranty anywhere. (The finance person told me it would only be good there, hence, why I was only going to Nissan of Omaha.) Also, Ryan did not want to work with me anymore once I wanted to take the Tahoe to a Chevrolet dealership of my choice, he only wanted me to take it to the dealership of his choice. H&H said there are no oil leaks on the car and the vibrating brake is directly related to Nissan no putting on control arms properly. The control arms were going to fall off the car. This is a very dangerous and potentially fatal incident that could have occurred. Nissan needs to send me a check for the fee from H&H. Nissan of Omaha mechanic road in the car with me and told me it was just a coincidence that this was happening after they worked on the car. H&H proved this to be false. Well let me tell you something Jason Jones, Rodney, Ryan, and mechanic - would it be a coincidence if I worked on your car gave it back and then you got in a car accident on the interstate hat killed your child or someone else's child!?!???!!!? Think on that! Ryan heard the sound and told me something is wrong with the ABS and the car definitely has something wrong with it. But mechanic says it's all coincidence! Also, Nissan of Omaha unscrewed a cap that was causing oil to leak underneath my car. There are no oil leaks in the car per H&H. Also, Nissan of Omaha gave me the multi inspection form that included yellow shaded boxes. H&H informed me this is not true & all lies. UPDATE : After I left my review Jason Jones harassed me and called me late at night and early AM. I spoke with him this past Wednesday and he offered me four car payments for hush money. This call left a sour taste in my mouth. This man pays people off. He also trash talked H&H for about 15 minutes of the conversation. He then began to brag that his reputation is everything and because he does community services, he is an amazing person. I called him today, Friday, and told him I declined his offer. However he started the conversation off badly. He starts the how are you question of as, great, it's sunny, I woke up, and my parking lot is full of people buying cars. That set the tone bad on my end. After I told him I declined his offer he accused me of trying to extort him. Not accepting his dirty money in exchange to protect other people, is not extortion. Jason, please look up the definition of extortion. Jason Jones is a narcissistic & unethical owner.
    - Lisa D.
  • Since Nissan of Omaha wants to keep altering my review, read my review here: Where do I begin with everything I have been through because I pulled into their parking lot. Keep reading to here the shadiness, negligence, poor craftsmanship, and deception that Nissan of Omaha served up to me. Read to hear how they unscrewed a cap and said I had an oil leak to STEAL MY MONEY && how I almost got in a fatal accident because of their mechanics negligence!!! First, Finance guy told us that the warranty covers anything under the hood and anything that makes the car go. That was a lie. Finance guy said we could only use warranty at Nissan, that was a lie. Next day after we bought the car we brought it in. The check engine light was on. They found out that coil packs were bad, this was about 6 hours after buying it. They had the car for about 5 days. Apparently this went bad within the 6 hours we had it. The second time we brought the car in was for an oil leak, sending unit, and the oil gauge was not reading. They said there was no leak and the gauge did not get fixed. Customer fixed gauge on own time. The third time the car was brought in for the wheel clunking and oil leak. No oil leak or issues that would cause a clunking noise were detected. I broke down after the car was in for the third time. The heating hose broke. The maintenance papers that the dealership gave me states the service department inspects ALL hoses every time the car is in their care. The car was in their care 4 times prior to this. I had to pay for a tow because of this. When a I had to bring the car in again Ryan says, so do you want us to check the hoses? Ummm, yes, it is in your paperwork this is a requirement on your part. This proves they are not. The fourth time the car was brought in for an oil leak. They found it had a steering rack issue. The steering rack was replaced with a cheap aftermarket part. (Your warranty though them will only cover aftermarket parts.) We were not informed that our warranty would only cover the cheapest parts made, no matter what quality. Since our car has been returned to us, the brake is vibrating and the wheel is popping. Nissan of Omaha called me and told me they were having issues with the part/car and had to have the car for longer. This problem can be from them or the aftermarket part. I had called separately and reserved a courtesy car. They didn’t know I needed one and I had to wait for one. Receptionist did not reserve on for me, after I had called separately to reserve one, clearly she didn't. There is a total of $2,600 of oil leaks in the car. Rodney, Sales Manager, said that Nissan would cover 1,000 of oil leaks and we would need to cover another 1,000. However, when this situation was brought up, Rodney crosses the rear main seal off the list of items that needed to be fixed. If we would have never challenged what they were making us pay for, they would have had us pay for the rear main seal which is $1,164.42. But all of a sudden that isn't leaking within 30 minutes of them giving me the paper trying to charge me for it. We were informed by the receptionist that we would be speaking to the person over sales and service. This was proven later to be false, as Rodney is not ahead of both departments. I have made another appointment for the new issues. I called Ryan and he never called me back. I called back the next day, before the end of the day, and he made it clear that he had no intention of calling me back. Typical. Jason Jones, President of Nissan of Omaha, has not returned our phone call in 5 full weeks. There have been an total of $6,000 worth of repairs that have needed to happen to this car since purchase, according to Nissan of Omaha. I took my car into H&H Chevrolet after I was informed I can use the warranty anywhere. (The finance person told me it would only be good there, hence, why I was only going to Nissan of Omaha.) Also, Ryan did not want to work with me anymore once I wanted to take the Tahoe to a Chevrolet dealership of my choice, he only wanted me to take it to the dealership of his choice. H&H said there are no oil leaks on the car and the vibrating brake is directly related to Nissan no putting on control arms properly. The control arms were going to fall off the car. This is a very dangerous and potentially fatal incident that could have occurred. Nissan needs to send me a check for the fee from H&H. Nissan of Omaha mechanic road in the car with me and told me it was just a coincidence that this was happening after they worked on the car. H&H proved this to be false. Well let me tell you something Jason Jones, Rodney, Ryan, and mechanic - would it be a coincidence if I worked on your car gave it back and then you got in a car accident on the interstate hat killed your child or someone else's child!?!???!!!? Think on that! Ryan heard the sound and told me something is wrong with the ABS and the car definitely has something wrong with it. But mechanic says it's all coincidence! Also, Nissan of Omaha unscrewed a cap that was causing oil to leak underneath my car. There are no oil leaks in the car per H&H. Also, Nissan of Omaha gave me the multi inspection form that included yellow shaded boxes. H&H informed me this is not true & all lies. UPDATE : After I left my review Jason Jones harassed me and called me late at night and early AM. I spoke with him this past Wednesday and he offered me four car payments for hush money. This call left a sour taste in my mouth. This man pays people off. He also trash talked H&H for about 15 minutes of the conversation. He then began to brag that his reputation is everything and because he does community services, he is an amazing person. I called him today, Friday, and told him I declined his offer. However he started the conversation off badly. He starts the how are you question of as, great, it's sunny, I woke up, and my parking lot is full of people buying cars. That set the tone bad on my end. After I told him I declined his offer he accused me of trying to extort him. Not accepting his dirty money in exchange to protect other people, is not extortion. Jason, please look up the definition of extortion. Jason Jones is a narcissistic & unethical owner.
    - Lisa D.
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