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Specialized Services reviews in Norfolk

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  • We dropped them because on a pretty regular basis after a while you would have no internet service. Being the person I am, I would troubleshoot it thinking it was on my end. After an exhaustive hour to hour and a half I'd call Connecting Point and I would be told service was down for a period of time. Give it time and eventually it would be back up.
    Yet still, it took me quite a while to learn this. A good ISP would let their customers know service would be down. Not Connecting Point. By the time I cancelled our service was down 3-4 times a week for hours on end. It simply grew old having to call them day in and day out. What do you pay for if you aren't going to have service?

    - Gloria P.
  • So of the help is great and does the job right. We kept getting the one that took twice as long, and it was still wrong, and someone else had to come and fix his problem. I feel like I was paying 3 hours for something that should have taken just one hour.
    - Wendy M.
  • Extremely poor.  We went in for our yearly tax return.  Dand F Cole had closed down our local office.  So we had to drive an additional 20 miles to get to them.  We had used them in the past so we chose to go the extra mile.
    There was nothing new or odd about our return.  We have a rental house and did not have all of the information back from our property management company.  So we had them file an extension. 

    The first of April we had it all together and headed out to see Dand F Cole.  There are always a paper or two you forget so we were given our list and faxed ecverything back within a day or two.  Everything was supposed to go e-file so we sat back and waited.  As the weeks turned into months we were calling to inquire about what was going on.  We were told the returns had been sent in...just wait.  Just wait.  Just wait.

    E-mails and calls later...we decided to head back to Dana F Cole in September.  At this point we found out the accountant they had hired.  They had fired the one we normally used when they moved.  The new one...well she never bothered to submit our tax returns at all.  No reason.  No reason at all other than laziness on her part.  Since then she was also taken down from full time to part time status.  As it wasn't tax season anymore.

    We were assured once again that the taxes would be filed.  We were charged double.  Because she took it upon herself to modify the past years tax return because she didn't like the way the accountant did it.  So, after waiting all of these months and being lied to we felt like we were getting raped as well.  When I said something to them about being double charged they told me they were absorbing those costs...yeah right into my checkbook.

    I have to say, they never once apologized for their lack of professionalism or lack of being able to do their job.  We finally did get our taxes back in early October.  At that point Dana F Cole actually called us and asked if everything was ok.  If everything got filed.  Then told me we were good for another year...to which I responded you mean good for two months.

    I will have no dealings with Dana F Cole again in my life regardless of what office it is.  It is a brand name and the local office has sullied that name for me forever.  You don't mess with a persons taxes that is the IRS coming after you.
    - Gloria P.
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    - Linda S.
  • Excellent customer service and professional yet personable. Jeff was my accountant and was wonderful! Great experience.
    - Tiffany J.
  • Repairs were made in a timely fashion and the price was as quoted.
    - Joe M.
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Specialized Services in Norfolk

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