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Countertop Installation reviews in Gretna

  • D

    Installers came to install the first countertop on 6/2/14. The countertop is about 1/2 inch too wide, but looks great. The installers arrived on time, were very courteous, tore off the old countertop and replaced with the new granite, connected the sink back up. The fabrication and installation was very good. After work was completed we were presented with a bill showing the balance we owed. We wanted to put this on our credit card, so the installer had to call the owner to find out what to do, we just told them we would come by the office in the afternoon and settle the balance in person, which we did. We were very pleased with the quality of work and the installers, so we ordered granite countertops for the master bathroom on the same day that the first bathroom was installed. We talked with Wei about doing the 2nd bathroom and paid a deposit; we told him we would get back with him regarding if we wanted them to plumb the sinks or not, as we also needed other plumbing work done unrelated to countertops but were unsure if we would be able to coordinate this or not.

    Received a call from Home Granite on 6/6/14 asking if installation could be done on the following Monday, 6/9/14. We told her that we had talked to Wei about letting him know if we needed plumbing reconnected and had decided that we did need for them to reconnect plumbing at an additional cost of $170.00. We told her that 6/9/14 would be good if the plumbing reconnections could also be included. She agreed, and date for set for Monday, the 9th.

    Installers arrived and quickly went to work tearing out old countertop and installing new granite countertops. They told us that Wei would be out in the afternoon to reconnect the plumbing and presented me with a bill showing balance and said we could just pay Wei when he came. We cancelled plans we had made and waited for Wei or someone from his office to come. This never happened. Tuesday 6/10/14 we called and asked why no one had come the afternoon before; the lady that answered the phone raised her voice and said you did not want us to reconnect the plumbing. I told her the installers had told us that Wei would be out and that we could pay the invoice to him when he came that afternoon. She basically called us a liar, not in so many words, but things like there is no way the installers would have told you that, that we did not tell her we wanted it plumbed, etc. She was extremely rude and unprofessional. She then said that they could come out at 2:00 to reconnect sinks. After we hung up, we decided that there was no way we were going to pay someone an additional $170.00 that had been that rude and disrespectful, so we called and got the answering machine and cancelled the appointment. She called back in a few minutes and was then concerned about us paying the bill, which shows that somebody knew that someone was supposed to come since they seem to want to have that settled as soon as work is completed. Which is normal business practice, just as the week before, when we wanted to put it on a credit card, installer contact owner to see how to handle. I told her we would mail them a check, which I have done. I don't know if the problem resulted because she doesn't speak very good English or what, but we were so turned off by her attitude and lack of customer service that we will never use or advise anyone else to use their services.

    Other than complete lack of customer service and basically being yelled at; the fabrication and installer were great. The installers were very polite, worked very quickly, and were very professional. We were very pleased with the work that was done, was only downgraded due to lady that works in the office. What should have been a 100% A rating because of workmanship and installation, was downgraded by rude, crude, obnoxious behavior of office personnel.

    - June B.
  • A
    Mr Granite LLC
    After doing considerable research on granite counter top providers and fabricators, I chose Mr. Granite of Omaha and I am very glad I did. The owner, Armondo, spent a great deal of time with my wife and me making sure all our questions were answered and helped us select just what we needed. His installers were always on time, very professional, and are true craftsmen. They treated us like family. Our kitchen has been transformed and the results exceeded our expectations. We are having him come back for our bathroom counter tops. I highly recommend Mr. Granite to anyone who is considering granite counter tops.
    - William H.
  • A
    Cutting Edge Granit
    Mark was excellent from beginning to end! He made the process fun and we love the results!
    - Andrea J.
  • B
    - Edward V.
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Countertop Kitchen Installers in Gretna

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