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Flooring reviews in Elkhorn

  • D
    Bolte Construction
    Mr. Bolte gave us a ball park estimate of $60 - $70,000 just to remodel our master bathroom. Absurd. You can build a small house for that in many places. I think he sets his price on what he thinks the homeowner can afford and not the work itself. Just my opinion.
    - Roland F.
  • F
    Basement Innovations
    I hired Basement Innovations in July 2016. I was told the project would be complete by November 2016. I paid approximately 1/3 of the project cost. At first workers showed up and started the project. Then weeks would go by with nobody working. I would constantly get excuses for the delays. I met one of the owners at CKF to pick out my cabinets and countertop for the bar area. I found out later they never ordered them but they told me they had, they were backordered, would be here in January. In January they showed up with homemade cabinets that looked nothing like what I picked out- obviously to save money. At this point I fired them but had already paid them $40k in installments. Bathroom wasn���t done. No cabinets, no fixtures, carpet, etc. I hired another contractor to come in and finish the project and they found electrical wasn���t done to code so a lot of it had to be redone. The walls weren���t square. Standard door openings were wrong so special order doors and shower door had to be ordered. It was clear they had no construction experience and the $40k I paid them was bank rolling their business, not going to my basement. With what I paid them and the new contractor the project was $20k more than I budgeted. It���s been a nightmare. Do not hire them or you are taking a huge risk and doing business with an inexperienced, unprofessional company.
    - Elli E.
  • A
    David Wood Floors Inc
    Jean was referred to me by a co-worker. Replaced 1500 square feet of carpet and tile with maple wood floors. They removed all the baseboard and quarter-round, then reinstalled it after the floors were done. The painter I had come in afterward noted that he was shocked with how good of a job they did with this - no damage or evidence that all the baseboard had been removed and reinstalled. Everyone I encountered was extremely responsive, professional, helpful. Jean does not try to hard sell you; she is a no-nonsense, get-the-job-done person, which I appreciated very much. She gave me suggestions, explained all the options, and helped me settle on the best product for me. The price was not the cheapest of the bids we received, but was worth it to me to spend the extra, and I'm happy I did. 
    - Jennifer R.
  • A
    My husband and I have been doing some work on our home to get it ready to sell.  We first contacted Greg when we needed to have a ceiling fan and microwave installed. We were on a sensitive time schedule and needed the work done right away. Greg was very courteous when I explained the situation.  He came out the next night after he had worked all day and completed the work.  
      The next month when we needed more work done we didn't hesitate to call Greg again.  This time we had numerous jobs and once again, due to my poor planning, we needed the work done right away.  Greg was very kind to fit us into his schedule.  Since our house is about 40 years old, Greg and his crew ran into several problems while completing the work.  They found solutions to each problem and continued working.  While they were at my house, I continued to give them jobs and they accepted them without hesitation.  
      I feel like I am extremely lucky to have found Greg Peterson.  He and his crew are very friendly and professional.  They were at my house as scheduled.  If they were running late due to other jobs they had committed to prior to mine, Greg always called to make me aware of the situation.  All of the jobs were completed, were above expectations, and I felt like his prices were extremely reasonable.  I could not have asked for a better experience. My teenage daughter was there at the same time Greg and his team were.  I would not have hesitated to leave her alone with them. Greg and his crew were not only hard working and competent., they were fun to be around.
    - Carol B.
  • C

    We are happy with the Alterna Luxury Vinyl flooring.

    We had them grout the tile. The grout lines are not as even as we would have liked but they are acceptable. There were some voids - air pockets- in some of the grout lines - not large but visible.

    The first time we used our cleaning cycle on the oven - it is a wall mount, mounted under a 36 inch cooktop - the heat from the cleaning cycle shrunk the grout directly in front of the oven and the tile lifted slightly.

    When I stopped in to ask about the issue, our salesman was not in. The other salesman said our salesman would call. After 3-4 weeks and no call, I called our salesman who said he had forgotten to call us.

    I explained the problem and ask if they could send someone out to repair the grout lines. He said they would not cover the problem.

    He said to see if we had some of the grout left and repair it ourselves.

    He did offer to order us some grout at a reduced price if we did not have enough to fix the problem.

    I am extremely disappointed in the customer service offered and the less than expected quality of the installation of the flooring.

    The back splash installation has some tiles cut to just 1/2 to 3/4" wide. Spacing the tile more appropriately to begin with would have not required such narrow tiles - especially right by the sink.

    I will not use this business in the future.

    - Larry M.
  • A
    Innovative Floors Inc
    Chris was great.  He had to pull up all the carpet in three bedrooms and re-stretch them.  He repaired a seam that my cats had torn up to look almost new.  He was there at 8:30 in the morning and stayed until 5:00 that afternoon.  If anyone needs carpet repair done Chris at Innovative Flooring is your man.
    - JoLynn B.
  • A
    Extreme Construction LLC
    Needed work done quickly. They came on Saturday and in 1/2 day beautifully installed the flooring in my laundry room and closet. They moved the washer and dryer and 3 doors. When finished they installed trim, rehung doors and setup washer/dryer. They cleaned up everything.
    - Theresa N.
  • F
    Overall? The material was cheap, the installer was unskilled, and the warranty was worthless. Our floor was only down for 24 hours and full boards cupped, edges feathered and even split, varnish crazed and bubbled. What did we do that caused this, you might ask? A dog water dish sat on the floor. I bumped it. It sloshed. I IMMEDIATELY cleaned it up. Another area - a rubber-backed rug caused it to buckle underneath. In a matter of hours after the spill/cleanup - the wood was doing what was mentioned above. We could not even imagine what would happen after one year, five years, ten years?? The 'amazing' fifty year warranty is ONLY good on the actual box of wood if it is uninstalled. You find that out after your floor is installed. Even in the event that you try to claim a box of uninstalled wood, they will have a reason that it wont be covered by warranty....such as where you stored it and the humidity levels. We followed EVERY requirement to the letter to fulfill the warranty. They basically make you jump through a million paperwork and photo hoops in a 3-day time period. This weeds out people who dont read the fine print about the 3 days. The ones who do all that work? Well, the warranty is no good if you dont buy the cheap liner that "LL" recommends. But, if you do buy the cheap liner, the warranty then states that the liner should have been installed UNDER the subfloor. Really??? Who does that?? You cant win. Period. End of story. Thank God we stopped payment on the last check and recovered a bit of money.

    Dont take my word for it, though! If you are thinking of saving a couple of bucks by using LL, all I ask is that you Google your product and read for yourself. Check the BBB, too. You will RUN to a reputable flooring company after you read about the problems. Even if you cant find issues with the product you are interested in, at least Google regarding the warranty they claim it has. Then make your decision.
    - Noelle B.
  • F
    Nebraska Furniture Mart
    This experience overall has gone poorly. We had the floor installed in February while doing a major remodel. After the floor was installed we noticed some major defects in about 15 boards. The blemishes looked like a black grease pen had made some of them, while others looked like they were caused by a belt from machinery. After contacting the installer we hired, we expressed our concern about the boards and whether they should have been held out. He said there was barely enough product that had been delivered to complete the floor, and that it would have been difficult to with-hold them. It turned out he was right, as only 4 boards each about 1 ft long were left. This was an install that was 300 ft in measurement. I felt the boards probably still should have been withheld by the installer. He later compensated us 30% of the cost to install the floor, because of the unsatisfactory results. In contacting Nebraska Furniture Mart about the problems in the product and how unhappy we were with the results, they're only response was that the installer was at fault. While they are correct the installer has some responsibility in this problem, I believe NFM and the manufacturer have also contributed to the results and bear some responsibility. The manufacturer's quality control should have prevented the defective product from being shipped in the first place. Since this is NFM's supplier they are responsible for them. Also, when we initially purchased the product from NFM, they sent someone to measure for the amount needed. A few weeks later the installer came to take their own measurements. They said NFM's measurements had not allowed for any extra that might be needed. It had been their experience that it was important to add an additional 50 sq ft above the exact measurements in case problems came up. How right they were, as the problem we ended up having with the product caused us to need much more. I went back to NFM and asked our sales person to order an additional 50 sq ft. He said he did while I was there. However, we later learned while calling NFM's Customer Care after the project was completed and had experienced the problem, that the 50 sq ft had not been added to our order. In fact, a whole new order had been placed, but the old one was never cancelled. The result was when we called to have the product delivered, the original order was sent out. Thus, we never got the additional 50 sq ft that was needed to complete the floor. As stated before, when we complained to NFM Customer Care about the mistake they had made which had contributed to the problem, they simply kept stating it was totally the installer's fault. After many calls to Customer Care they finally agreed to send out representatives from NFM and the manufacturer. When the reps came out to look at the floor, they agreed there was definitely a problem with the floor and they would get back to us about a possible compensation. We were later called and told they would resolve the problem by NFM refunding us $100., and the manufacturer would provide an additional box of the product, which at wholesale value amounts to about $50. to replace the boards. We believe this offer is unacceptable in order to make this a satisfactory outcome. We are not comfortable with sawing out and tearing up the boards to replace them, even if NFM had offered enough for the labor to do the work, which they didn't. I have received differing opinions from installers whether such a fix would affect the long term stability of the floor. The new boards would have to have the tonque-in-groove removed and would have to be glued down, which is not how industry standards recommends the boards be installed. I worry how our floor would look 15 years from now. Would it still be level and look right.
    - scott & Laura l.
  • A
    Everything went well as usual.  They have proven to be very accommodating, and they respond quickly to any issues that arise.
    - Daniel C.
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