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Basement Waterproofing reviews in Crete

  • D
    There was water in the basement. We obtained a bid from this company to provide waterproofing. After a little confusion, we accepted the nearly $9000 bid and as they requested, sent them a 20% deposit. The next part was the ok part; they arranged for 2 different crews to come out and do two different parts of the job. Minor problem #1 was that they called to reschedule at the last minute. But they did show up at the rescheduled time and do work as promised. Minor problem #2 was that in the process they damaged the wiring and had to schedule yet another crew on yet a later date to come repair that. Not long after the work was completed, it rained. AND THERE WAS WATER IN THE BASEMENT! We let them know, and they sent out another fellow, who told us that the original bid had not included all the work necessary to make the basement waterproof! He gave us another bid for $1600 to complete the work. MAJOR PROBLEM #1: If Thrasher are the experts they claim to be, why didn't they give us a bid for the total amount to waterproof the basement in the first place? They apparently thought we wanted to pay them nearly $9000 so that our basement might be a little less wet? These were only some of the questions I had about the second bid. MAJOR PROBLEM #2: I tried calling the representative and the company multiple times. I was offered the option to leave a message. But their outgoing message kept telling me that the mailbox was full and hanging up on me. Finally I reached one of them, who told me to send them another deposit. MEANWHILE, they are on-the-spot making threats if we don't immediately pay the balance of the original contract (which I told them I would pay when the project is finished). Yeah, I guess I hired them again. But I wish I hadn't had to. So eventually I paid for and scheduled the SECOND job. And their crew did show up as promised. But the basement is STILL not entirely dry. And my adventure with these clowns goes on.
    - Linda T.
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Waterproofing Contractors in Crete

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