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Chimney & Fireplace reviews in Bellevue

  • A
    Amazing! Jeff was responsive and professional. Able to respond in under a week during the worst part of the sub-zero temperature weather. In under 2-hours he fixed the non-working pilot light, cleaned / oiled the noisy fan (brought it back to life!), stuffed the drafty connections and cleaned the whole fireplace. Looks, feels and sounds new again. Support the little local guy!
    - Brody F.
  • A
    Jeff Bybee completed a thorough cleaning of the fireplace. He cleaned everything including the burner, pilot head, t-couple, t-pile, air intake ports, logs and glass. He also sealed openings between the fireplace and outside. Jeff tested everything to ensure it worked. Jeff arrived at the time scheduled and explained everything he was doing. Tarp was laid down where he was working and he vacuumed the work area prior to leaving. I would definitely use this company again in the future.
    - Barry M.
  • A
    The tech was very friendly and answered my questions regarding the chimney. He did a good job with cleaning and explaining everything he did. A good job was done and I was happy with the work. I'd hire again!
    - James R.
  • F
    I needed a fireplace insert installed that I already had.  I called Claxton and the salesperson at the other end said to install the insert I had and the associated liner it would be approximately $3500 (without even coming out to see).  Considering I own the insert, that only about $500 is parts is needed and the job would take 2-3 hours I didn't even consider doing business with them (not at those prices anyway).
    - Russell E.
  • A
    Jeff did an amazing job and we couldn't be happier. Jeff worked with our schedule and ensured we were satisfied with everything every step of the project. Jeff was extremely professional and courteous.
    - Charles W.
  • A
    We contacted Bryan because water was coming in the chimney when it rained. He made an appointment for a Sunday morning and arrived on time. He took a lot of time to look over the chimney and inside the fire box and explained to us what he thought the problem was. Bryan was nice enough to go to the hardware store, get the items needed and returned quickly to complete the project. Bryan was very professional. He was kind to take time on a Sunday to help us.
    - Rich R.
  • B
    Ryan was very detailed in his cleaning and he did an excellent job.  The only thing I downgraded him for is that it took 4 days for him to call me back on my initial message I left him, but once initial contact was made he was very responsive.  Also, once the appointment was made he was prompt. I would definitely use him again.
    - Chris K.
  • C
    Before any work was done we paid them for all the chimney work and supplies.�� They sub contracted the chimney work and we had a great experience with the chimney work contractor.�� However, they did not pay the contractor on time, or provide them with money for materials.�� We had to do this from our own pocket.�� Once the chimney work was completed Premier Exteriors would not pay the contractor his final fee so we had to fund it as well.�� After the work on the chimney they, Premier Exteriors,��were to have started the siding job immediately even though the chimney contractor was only using one side of the house.�� We were given the run around for over��2 months��with no work ever started.�� After repeated calls, emails, and visits to the office over a three month period, we actually were able to receive our original deposit back from them and have since had a new contractor (Midwest Siding <----- Awesome Company!!!)��replace our siding and it will be painted tomorrow weather willing.�� We also heard from Premier Exteriors that the person directly responsible and who we had originally started the process with��has been kicked from the payroll.�� Hopefully further interactions with the company from other people will lead to good experiences now that this change has been made.�� I did not have much of a problem once I stopped having to deal with that individual.�� I would probably give them another chance if I ever need this type of work again, now that they made the change.�� The price and quality are rated for the chimney work that was completed.�� The responsiveness and punctuality��is the rating for the contractor from Premier Exteriors I originally worked with and had to fight with for everything.

    - Robert M.
  • B
    They did an okay job. We just thought that it was a good price for what he did. He was polite. He came over. He did the work that he said he was going to do. I was just a little surprised at what he charged. I thought it was a little high for what they did.
    - Laura W.
  • B
    The best experience was the second trip. Dustin came today and gave my fireplace a complete cleaning. He determined that SEVERAL parts were not working, including one of the switches. He fixed EVERYTHING and I was thoroughly impressed with his work. After he was done, he actually walked me through each step and taught me how to use each part of the fireplace should I have a problem in the future. I wish I could give this company an A+ rating based on Dustin's work alone, but unfortunately I was not impressed with Claxton and not everyone will receive Dustin for their service call. The people who I spoke with over the phone were unpleasant and the initial tech was less than knowledgeable about my fireplace. I'm sorry, but I wouldn't be honest if I said I was impressed with a second service call for the same work for which I'd already paid. The only thing I can say is, at least they came back out and made good on their contact.
    - Carl B.
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Chimney And Fireplace Contractors in Bellevue

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