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Dry Cleaning reviews in Casselton

  • F
    Brenan's Dry Cleaning & Lndry
    I have used this cleaner for about 6 months for both dry cleaning and pressing of shirts/pants with an average bill of anywhere from $15-$120.  I dropped off 14 items in mid-January, and was a little concerned at drop-off that they only gave me a claim ticket with no number of items on it.  I jotted down everything I dropped off "just in case".  I received all 14 items, and dropped off 5 more items.  When I went to pick it up, there were only 4 items.  Because I had again noted what I had left, I told them a shirt was missing.  They seemed to know immediately it was a blue check shirt, but it was at the plant and they would bring it with my current order.  I paid for the 4 items, again noting what I had dropped off, and left.  When I got home, I had to rewash a pair of pants (4 inch splatter across one of the pant legs from starch or something dark) and a shirt (had about 5 small dark spots on the front of it).  When I picked up the final items, they had the missing shirt.  When I went to pay, she told me I had not paid for the previous order so needed to pay for that in addition to today's order.  I told her, no, I had paid for everything I had picked up, just not the missing shirt.  She went to call the supervisor, who was at the plant and had noted that I had not paid.  The supervisor said again I had not paid for the previous order so I paid for it (again) and my current order.  I told her that this would be my last business with them, I had a lost shirt, the spots on the previous order (she said to bring them back in and they would redo - but I already had since needed them for a trip) and now having to pay twice.  She said she had to take the supervisor's word, not mine.  When I got home, I searched my receipts and found the payment.  When I called, I was told to come back in (it's 100 miles round trip) and talk to the supervisor.  Then, she told me to call in the morning because "Janie" would be there.
    - Margi S.
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Dry Cleaners in Casselton

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