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Masonry reviews in Wilmington

  • D
    Prestige Pools of Wilmington
    Our family has had a challenging and unpleasant experience dealing with Prestige Pools of Wilmington. There were so many problems, every step of the way, and the main issue was their communication.I couldn't possibly explain it all on this review. It would turn into a novel. If anyone has any questions please contact me directly and I will explain more in depth: 1 star reviews from unhappy customers either don't show up or are removed from google reviews. We realized this after speaking with other unsatisfied customers whose reviews are no longer there. Where are all the yelp reviews? Jordan is sneaky and lied about pricing. Took advantage of my husband and increased the price from 75k to 100k when my husband was unaware of what was previously discussed with our assistant, for the same pool. Had to speak with owner Shane-he honored original quote but pushed back completion date in contract. Sold waterfall kit that was an extra 25k. We are pretty sure no pool in Wilmington costs 125k, which did not include additional sqft of concrete, landscaping, new sod, fence repair, and new fencing around pool and equipment. We were told only bad weather would delay the pool finish date-not the case. Many beautiful days passed by with no workers here. The waterfall ordered arrived in the wrong color (not sure whose fault this was...Prestige or RicoRock). The person they hired to install the waterfall (we accepted wrong color to speed it up) was unqualified, lacked the skills needed, and SLOW. He spent 5 days (at about 2 hours a day only) doing poor work. RR said it would only take 1-2 days, Jordan did as well. Excuses-we were told he was old and we had to be patient with him. After a week we asked for him to be removed and a qualified, skilled mason to be put on the job to remove all the rocks and mortar, and start from the ground up. Come to find out, this man has been kicked off many jobs before for being nasty, rude, lazy, and even called a woman an obscenity we found out through talking to others in our position who had similar bad experiences. The best part is that they keep hiring him for jobs knowing his workmanship. Why?...we still have no idea. Was told concrete was included but in the end had to pay $7000 for 170 extra sqft and shell concrete instead of stamped, even though the cost of both is exactly the same with the concrete company who we hired to finish our backyard on their own. We were threatened that if we didn't pay the money today the job would be delayed and that would be our fault. Sold a "$2500" landscape light but when it came (After asking many times through text, phone calls and in person) it was 2 little lights and my husband found them on Amazon, each for around $150..What a ripoff. After receiving $100k in the first week and excavation, they disappeared. It was a battle to get in contact with either of them. Jordan became defensive whenever we asked a question. In the beginning he said he was the project manager and would be on site most of the time which he was not. He led us to believe everything was done in house-it's not. The spa wasn't hooked up until the very end and didn't work properly. Had to get fixed by another pool company they work with. Positives: The subcontractors were great. Special props to T&T concrete, Blake and Eddie did amazing work, were easy to communicate with, and are highly skilled. Yogi, the mason hired to fix the waterfall also did a great job with that and should have been the one hired from the start. The men who dug the hole, and the men who cleaned the pool were hard workers and great assets. In the end, the pool does look nice now and works properly (at the moment), however, dealing with this company was not easy at all. I wish it would have been a more enjoyable experience for my family and I wish their communication was better. These were the things that ultimately led to encountering way more issues than were necessary.
    - elyse b.
  • A
    B & L Masonry
    Amazing! Bennie was prompt, professional, courteous and friendly! The work he did was perfect, even matching 40 year old brick! He really goes above and beyond to make sure you get great quality work and you can tell he takes pride in a job well done. I will gladly have him work on all future brick needs! !
    - Monica T.
  • A
    Christmas Construction Company
    Christmas Construction Company delivered excellent service and quality results. The original bid was detailed, and thorough, allowing for reviews, updates and 'tweaks' through the process. As a result, we were never surprised with any unexpected costs or changes. Every progress payment was supported by receipts and/or invoices charged to the project, so at the end of the re-model we could account for all money spent. Mr. Christmas was on-site daily and always available by phone or texting. His scheduling of crews and attendant services was the best... there were no delays or conflicts and the project was completed on-time. All of his subcontractors were courteous, timely and the quality of their work was excellent. Christmas Construction Company is not inexpensive, but in our opinion is worth every penny. Mr. Christmas has our highest recommendation and we would happily use him again.
    - Mary R.
  • A
    Philip Cardelfe Masonry LLC
    It went well . Philip is a personable guy but don't expect to see him again. His men come to the job and any concerns you voice to them they contact him directly to answer them. He answers calls quickly and his men seem very competent.
    - Alexis V.
  • A
    Christmas Construction Company
    I find it rare that I call a vendor or contractor who calls back immediately, communicates promptly and effectively, and shows up and does what he says he will do  in a timely manner and at the cost estimated.   Phil Christmas (owner) did all these things and more.  His customer service was fantastic and he did excellent, quality work for  a fair price.   I will definitely recommend him to others and also utilize his services in the future! Highly recommended!
    - Rob F.
  • A
    AAA Affordable Fireplace & Chimney Inc
    I called AAA Affordable Chimney because of water that was leaking into my house thru the chimney. Ron got to me very quickly after I contacted him and the job was done quickly and neatly once he looked the system over completely and we came to a deal. Ron is an expert at what he does but was happy to slow down for me in order to make sure I understood exactly what was going on and what was necessary to have my chimney in top working order. He takes a lot of pictures to show you before and after (so you do not have to go on the roof to see what he actually did) Ron and his crew are extremely neat, tarps were played down in the work area and the path leading to and from. I feel that he is honest and a straight shooter and would recommend him HIGHLY to anyone needing this type of service.
    - Michael J.
  • F
    Ricky Jordan
    .This was the worst experience of my life! Not only was the work substandard ex. poured a patio without a pitch so that the water runs toward the house. This man at best is a mason helper, he left the work area a mess for almost 3 months, worked when he felt like it and only worked half days. what a nightmare! Had to pay him cash because he"s either on disability or doesn't want to pay taxes like the rest of us have to. His brick work was sloppy and will take a lot to clean and make presentable, what a disaster! I should fire myself for hiring him!!
    - Susan B.
  • A
    James Masonry

    A nearly immediate response to our phone call after being ignored by another  brick mason. Donald James arrived quickly, took all the time needed to design the brickwork to our specifications. He wrote out a complete plan of the work, made sure we were happy and promised to return with his crew the next morning before 8am.

    Just as he said they arrived on time, prepared the work site, and went right to work.

    The job was done beautifuly and we are thrilled with how our home looks. ANY brick or stone work I have done in the future (and we have already spoken to Donald about other jobs) I will call Donald James FIRST.

    Professional, honest, a man of his word. 

    - Lisa M.
  • D
    Carolina Solid Rock Masonry
    The quality of the masonry work Don did was good, but every other aspect of dealing with him was bad.  Here are the three main highlights:
    -He raised the price of the job after he started the working.  He said that he mismeasured my yard and that he had to raise the price due to it being larger than he initially calculated.  I was not happy, but I believed him and he repointed my chimney for the inconvenience. However, after the job was complete, I spoke to my neighbor and Don raised the price on him too. In my neighbor's case he used a different reason, but to me it shows a trend.
    -Don is loud, obnoxious and messy.  Although I didnt personnaly witness this since I was not home while he was working, I had several complaints about his behavior.  In regards to his messiness, I did witness and weeks later, I am still cleaning up after him.  I had just had my house painted prior to Don starting his work and he treated my property with a total lack of respect.  There is cement and brick dust all over my fence and house still.  
    -Planting of a ground cover in between the flag stone was part of the quote and about a day before Don was done he said it would be extra.  At that point I had it and was not going to pay him extra.  I told him to forget the planting.
     -My final issue is that there are several of the flag stones that did not hold and are not affixed to the ground.  I called Don about it and he did call me back right away.  He said that he would come by that week to fix the stones.  That was three weeks ago and he hasn't done it yet.  I will say that we have had a lot of rain, but the week that he said he would come back was completely dry.
    I picked Don based off of his previous reviews, so not sure what happened here, but I regardless of the final product, I would not recommend Don.

    - Darren R.
  • A
    James Masonry
    James Masonry did a fantastic brick job on our building. They were at the job site first thing in the morning each day, and they worked quickly and efficiently. Donald was in constant contact with me throughout the whole job and they were able to fix each and every spot that we had pointed out around the building. Fixing the existing brick was not a part of the original job we had outlined but after the windows and doors were bricked in, Donald and his crew stayed to accommodate our additional requests. They cleaned up the site and washed the brick when the job was complete.
    - Ashley B.
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Masonry Contractors in Wilmington

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  • 1987

    2119 Wisteria Dr
    Wilmington, North Carolina