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Concrete Repair reviews in Wilmington

  • A
    Prestige Pools of Wilmington
    Thank you to Jordan at Prestige Pools for coordinating the installation of our beautiful new pool. We loved the all-inclusive price and advice given about placement of the pool, colors, fencing and patio design. Jordan and his crew were hard-working, friendly and meticulous with every aspect. The building process was smooth and the pool is beautiful. We are looking forward to many years enjoying our Prestige Pool!
    - Carrie S.
  • A
    Prestige Pools of Wilmington
    We took on a big project in our backyard. Not just a pool but also a screened-in enclosure. We were at a dead end until Jordan Whitaker found us a company to work with the team and complete the project. Not only do we have a beautiful pool and deck, it is completely screened-in and what I wanted! Prestige was able to be creative and use their network to make our dreams a reality. The Prestige crew was delightful to work with and besides the hurricane that interrupted our start date, everything went according to plan. I highly recommend them!
    - Jeanne R.
  • A
    Carolina Creations Pools & Landscapes Inc
    Art Miller and Carolina Creations did a fantastic job with installation of a new pool and all new landscaping in our back yard. The project was challenging from the beginning due to space constraints, but Art and his team orchestrated the job perfectly from start to finish, stayed within budget, and delivered the project in the timeline as promised. They were also always happy to answer questions related to the pool's operation, as we are first-time pool owners. Highly recommend.
    - Will L.
  • A
    Carolina Creations Pools & Landscapes Inc
    The job went extremely well. We are really happy with the pool and the way the yard looks. We have our own little "escape" in the back yard now. Everyone we dealt with at Carolina Creations was extremely professional and courteous. The person that we had the most contact with, Will Hickman, guided us through the entire process step by step so that we always knew what to expect. He helped us to choose the right pool for us and always made himself available for our many questions and concerns. We loved our yard before the pool, but now it is so much better. The concrete work is amazing. Carolina Creations did a fantastic job making our dream yard become a reality. We would definitely hire them again for any future projects.
    - Vicki W.
  • A
    Prestige Pools of Wilmington
    My wife Kelly and I just moved from NJ into a new community in Wilmington, NC. Soon after moving realized how hot it gets down here and decided to get a pool. Driving through our development we saw a bunch of Prestige Pools flags in peoples yards. So we scheduled a consultation with Jordan and by the end of it we realized why there were so many of their pools being put in around us. Jordan did a fantastic job explaining to us all our options and the whole process. And not just on the day of the sale, but ANYTIME we had a question for him he was there. Even after the build is done he still checks in if we have any questions. The process was a breeze and I felt very comfortable having my back yard in their hands. The finished product is perfect!! Beautiful pool and surround, we use it everyday we can and LOVE it! Definitely recommend them to everyone who asks.
    - Patrick M.
  • A
    Prestige Pools of Wilmington
    When we chose to put in a pool we literally had no idea where to begin...we called around town to a few places and Jordan from Prestige Pools was not only the first person to call us back (same day) but the only person who called us back within a week...we are so happy he did! The team at Prestige Pools was phenomenal, from the very beginning we never felt like we were in over our heads or being taken advantage of. Jordan was very straight forward with all pricing options as well as great at answering any and all questions throughout the process and even after we have finished...The contractors who dug the pool were very professional and hard working! They worked sun up- sun down to get the job done as soon as possible. Once they finished, the owner was present at the time of install to make sure everything went smoothly and offering his contact information as well if there is was anything we needed which we thought was very professional. Shortly After that the equipment was delivered and installed, as well as the patio and decking we chose. We have and will continue to refer Prestige Pools to all our friends and neighbors, we are so happy with our new backyard and our decision to go with Prestige Pools!
    - Ashlee D.
  • A
    Prestige Pools of Wilmington
    Wow! Jordan and Prestige Pools Installed a pool for us in the spring. We were so pleased and impressed from start to finish! Everything has gone smoothly and we have had no complaints. Jordan has been so pleasant and personable to work with, and very helpful and informative. As this is our first pool ever, we have had many questions, and he has been extremely patient with us and has taken his time to make sure we know what to do and understand maintenance. We appreciate how every aspect of installation flowed, every crew worked together so well, and had such good things to say about each other. We had asked to have our pool completed by Memorial Day, and we were swimming a week earlier! Thanks so much, Jordan, and all of you - we absolutely LOVE our pool!
    - Fran M.
  • D
    Prestige Pools of Wilmington
    Our family has had a challenging and unpleasant experience dealing with Prestige Pools of Wilmington. There were so many problems, every step of the way, and the main issue was their communication.I couldn't possibly explain it all on this review. It would turn into a novel. If anyone has any questions please contact me directly and I will explain more in depth: 1 star reviews from unhappy customers either don't show up or are removed from google reviews. We realized this after speaking with other unsatisfied customers whose reviews are no longer there. Where are all the yelp reviews? Jordan is sneaky and lied about pricing. Took advantage of my husband and increased the price from 75k to 100k when my husband was unaware of what was previously discussed with our assistant, for the same pool. Had to speak with owner Shane-he honored original quote but pushed back completion date in contract. Sold waterfall kit that was an extra 25k. We are pretty sure no pool in Wilmington costs 125k, which did not include additional sqft of concrete, landscaping, new sod, fence repair, and new fencing around pool and equipment. We were told only bad weather would delay the pool finish date-not the case. Many beautiful days passed by with no workers here. The waterfall ordered arrived in the wrong color (not sure whose fault this was...Prestige or RicoRock). The person they hired to install the waterfall (we accepted wrong color to speed it up) was unqualified, lacked the skills needed, and SLOW. He spent 5 days (at about 2 hours a day only) doing poor work. RR said it would only take 1-2 days, Jordan did as well. Excuses-we were told he was old and we had to be patient with him. After a week we asked for him to be removed and a qualified, skilled mason to be put on the job to remove all the rocks and mortar, and start from the ground up. Come to find out, this man has been kicked off many jobs before for being nasty, rude, lazy, and even called a woman an obscenity we found out through talking to others in our position who had similar bad experiences. The best part is that they keep hiring him for jobs knowing his workmanship. Why?...we still have no idea. Was told concrete was included but in the end had to pay $7000 for 170 extra sqft and shell concrete instead of stamped, even though the cost of both is exactly the same with the concrete company who we hired to finish our backyard on their own. We were threatened that if we didn't pay the money today the job would be delayed and that would be our fault. Sold a "$2500" landscape light but when it came (After asking many times through text, phone calls and in person) it was 2 little lights and my husband found them on Amazon, each for around $150..What a ripoff. After receiving $100k in the first week and excavation, they disappeared. It was a battle to get in contact with either of them. Jordan became defensive whenever we asked a question. In the beginning he said he was the project manager and would be on site most of the time which he was not. He led us to believe everything was done in house-it's not. The spa wasn't hooked up until the very end and didn't work properly. Had to get fixed by another pool company they work with. Positives: The subcontractors were great. Special props to T&T concrete, Blake and Eddie did amazing work, were easy to communicate with, and are highly skilled. Yogi, the mason hired to fix the waterfall also did a great job with that and should have been the one hired from the start. The men who dug the hole, and the men who cleaned the pool were hard workers and great assets. In the end, the pool does look nice now and works properly (at the moment), however, dealing with this company was not easy at all. I wish it would have been a more enjoyable experience for my family and I wish their communication was better. These were the things that ultimately led to encountering way more issues than were necessary.
    - elyse b.
  • F
    AMERICAN PATIO DRIVE & WALK
    They never showed up! I spoke with Ginger who scheduled an appointment for herself to come to our home and review our needs, write a proposal / quote / estimate. I had to wait two weeks for the appointment as they were so busy. When the day and time came... I waited and waited. When no one showed I called (the next day) to ask what had happened. Ginger told me she had gotten tied up with another job. When I asked why no one called me to cancel the appointment, Ginger bristled and repeated that they were just too busy. Folks, if you are too busy to keep appointments then you call to cancel... that would be acceptable. But if you are too busy to call to cancel, then you are just WAY too busy. Too busy to care about your customers, too busy to conduct yourselves in a professional manner. I recommend we help American Patio Drive & Walk not be so busy by not doing business with a company that thinks how busy they are is an excuse to treat their customers with such disdain. I will NEVER call them again.
    - Pierre M.
  • A
    Ocean Blue Pools & Spas of NC
    Excellent. The entire team at Ocean Blue Pools are professional and provided my pool and pool house as we had discussed and planned. The pool, deck and pool house are first class. I would definitely recommend them to my friends and family.
    - Kathy R.
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Concrete Contractors in Wilmington

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